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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 6, 2015, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓® membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Sep 24, 2019, 11:46 am
  #2611  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Originally Posted by arkistan
I was very excited about this product, but I am seriously thinking twice about becoming a long term customer. I am extremely unsatisfied with my "personal manager." Not once has he answered his phone, never responds to emails or voicemails, and takes weeks and multiple reminders to complete basic requests. A month ago I submitted an authorized user request form. Weeks passed. After numerous emails, and voicemails left and unanswered, I had to visit the branch during my lunch break twice just to remind him that I am still awaiting the authorized user card. His response is usually "sorry, I forgot. I will process it immediately and you should receive it in a few days." That was a week ago. Left another voice mail today, but I doubt he has checked it. Most likely one bad apple, but I have come to appreciate the phone reps at the big national banks. Does CNB allow me to do banking through a general hotline without having to go through my rep? I hate this man.
That banker probably doesn't regard you as a real customer for any profitable banking activity.
akr1970akr is offline  
Old Sep 24, 2019, 12:51 pm
  #2612  
 
Join Date: Jun 2011
Location: New York City
Posts: 801
Just looking for quick confirmation -- each AU gets GE credit?
thexfactor is offline  
Old Sep 24, 2019, 12:59 pm
  #2613  
 
Join Date: Apr 2002
Posts: 2,949
Originally Posted by thexfactor
Just looking for quick confirmation -- each AU gets GE credit?
Yes
thexfactor likes this.
TTT103 is offline  
Old Sep 25, 2019, 4:40 am
  #2614  
 
Join Date: May 2015
Posts: 31
Any one got AA GC reimbursed in the past 10 days? The method seems dead.
g4indigo is offline  
Old Sep 25, 2019, 10:58 am
  #2615  
 
Join Date: Jun 2011
Location: New York City
Posts: 801
Originally Posted by g4indigo
Any one got AA GC reimbursed in the past 10 days? The method seems dead.
Before we call the medical examiner, why don't you advise on the details of your own attempt?

Last edited by thexfactor; Sep 25, 2019 at 11:21 am
thexfactor is offline  
Old Sep 25, 2019, 11:58 am
  #2616  
 
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Is there currently a sign up bonus? I'm not seeing one when I went to their web page today.

Thanks
tstauck is offline  
Old Sep 25, 2019, 12:56 pm
  #2617  
 
Join Date: Jun 2011
Location: New York City
Posts: 801
Originally Posted by tstauck
Is there currently a sign up bonus? I'm not seeing one when I went to their web page today.

Thanks
Then, no.
thexfactor is offline  
Old Sep 25, 2019, 1:06 pm
  #2618  
 
Join Date: Apr 2002
Posts: 2,949
Originally Posted by tstauck
Is there currently a sign up bonus? I'm not seeing one when I went to their web page today.

Thanks
Don't let the lack of a sign-up bonus deter you. It's a great card if you use it for the purpose intended.
tstauck likes this.
TTT103 is offline  
Old Sep 25, 2019, 4:19 pm
  #2619  
 
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Originally Posted by TTT103
Don't let the lack of a sign-up bonus deter you. It's a great card if you use it for the purpose intended.
Good to know, thank you!
tstauck is offline  
Old Sep 25, 2019, 5:28 pm
  #2620  
 
Join Date: Nov 2010
Location: SFO
Programs: AS AA
Posts: 205
Originally Posted by TTT103
I much prefer the old site. None of my pre-authorizations display on the new site, and it is really slow.
Every time I log in the new site, I am asked to verify my identity by receiving a text message, even though I have checked 'Remember this device'.
The new site does not show my credit card under 'Account Summary'. The credit card number appears under 'Online Banking', but no transactions are displayed.

Very glitchy right now. Hope it'll improve soon.
alfrie is offline  
Old Sep 25, 2019, 7:47 pm
  #2621  
 
Join Date: May 2015
Posts: 31
Originally Posted by thexfactor
Before we call the medical examiner, why don't you advise on the details of your own attempt?
Isn’t that obvious?
g4indigo is offline  
Old Sep 25, 2019, 8:50 pm
  #2622  
 
Join Date: Feb 2018
Posts: 168
Originally Posted by g4indigo
Isn’t that obvious?
It really isn't. The last successful post was about 2 weeks ago, without any counterpoints in the time since. You would be the first since then, but you didn't provide any specifics as to your situation.
WantOnlinePoker is offline  
Old Sep 26, 2019, 6:14 am
  #2623  
 
Join Date: Apr 2002
Posts: 2,949
Originally Posted by g4indigo
Any one got AA GC reimbursed in the past 10 days? The method seems dead.
I don't see many data points indicating that it's dead. Why don't you give it a shot? It's not as if you're losing any money if you're not reimbursed for the GC. You still have the GC.

Last edited by TTT103; Sep 26, 2019 at 9:45 am
TTT103 is offline  
Old Sep 26, 2019, 9:14 am
  #2624  
 
Join Date: Jun 2011
Location: New York City
Posts: 801
Originally Posted by g4indigo
Isn’t that obvious?
No. You didn't say what you bought, when you bought it, when the transaction posted, and how long you've been waiting.

So unless that info is somehow hidden in your post, I'd argue it's not obvious.
thexfactor is offline  
Old Sep 27, 2019, 11:31 am
  #2625  
 
Join Date: Jan 2005
Posts: 492
Global Entry reimbursements up to 4: Just want to confirm this as I am about to apply GE for the family, is this "reimbursement" an additional credit instead of counting into the $250 per person airline incidental, right? already used the incidental budget so need to be sure, thanks!
susieling is offline  


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