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Originally Posted by percysmith
(Post 23072836)
No use...<snip>...you need a chip reprogramming handbook. And a solder iron.
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Originally Posted by percysmith
(Post 23072836)
No use. In some countries (e.g. China), you just can't. Not even with the most helpful of cashiers and staff. The terminal is set to DCC even if you take it down to its components.
You don't need a Berlitz Phrasebook on "Please charge me in your local currency", you need a chip reprogramming handbook. And a solder iron. |
Originally Posted by percysmith
(Post 23072836)
No use. In some countries (e.g. China), you just can't. Not even with the most helpful of cashiers and staff. The terminal is set to DCC even if you take it down to its components.
You don't need a Berlitz Phrasebook on "Please charge me in your local currency", you need a chip reprogramming handbook. And a solder iron.
Originally Posted by Majuki
(Post 23073966)
Are there any other places where there are hard-coded non-compliant terminals even with a willing cashier? I know in Ireland and Poland you can get screwed, but I think this is more of an artifact of everybody knowing what's up but deciding not to be helpful.
Some terminals require the "cancel-button" trick, and some terminals have a menu of settings which is guarded by passwords only known to the banks. So unless you are sure how to do that on a particular terminal, there is no way you can do that just by telling the cashier you want to be charged CNY... However, ICBC terminals in Beijing really don't have DCC at all. So if you see ICBC terminals (which produce slips with ICBC “中国工商银行" on the top), just swipe your Visa/MC as many times as you want. About the situation in Ireland, is it like China that you have to know the trick to turn DCC off, or is it straightforward like Singapore and HK but the cashiers guard the keypad so they force DCC on you by not letting you key-in your choice? |
Originally Posted by zyxlsy
(Post 23074497)
About the situation in Ireland, is it like China that you have to know the trick to turn DCC off, or is it straightforward like Singapore and HK but the cashiers guard the keypad so they force DCC on you by not letting you key-in your choice?
If we end up going to Xiamen, I'll keep a lookout for the various credit card terminals and follow some of the best practices here. I can let my spouse do most of the talking. 我說中文不好。:D |
I will say this about Ireland. The situation has improved somewhat over a couple of decades ago when Ireland essentially introduced this cancer to the travelling world. In most cases, now, merchants ask if you wish to pay in dollars (assuming you have a USA denominated card) or euro. Sometimes, people ask which is better and I've heard clerk respond with things like well you can lock in the rate. But for the most part, they do ask today (and of course there is not a big language problem in Ireland with residents from the USA or actually there might be).
I brought up the Burger King thing from a few years ago. Now I don't know if this was a corporte policy. The so called manager was a year or two older than the clerk. Neither wa Irish. One seemed to be from Rumania and her English was not all that great (remember eu regulations mandate that any citizen of the eu can work in any other eu country, something you see more and more in Ireland and England causing language problems even for people such as myself totally fluent in English; they're not). In any event, she said when I said that pulling the dcc scam was contrary to mc regulations, she answered me maybe in the USA but not in Ireland. Of course she was some low level stooge who probably didn't have a clue as to what she was talking about. But like I said, that was really an exception. Ireland had received a lot of bad publicity about this and I sense the Irish Tourst Board has had something to say about this. |
Originally Posted by Majuki
(Post 23074575)
I can't comment on Ireland from firsthand experience, but many have complained about even places like Burger King doing DCC. I doubt Burger King would even use signature verification on a small purchase. (I found that McDonald's in Australia does though. With their changeover to PIN, it always creates a mad scramble to find a pen for me to sign the receipt.)
If we end up going to Xiamen, I'll keep a lookout for the various credit card terminals and follow some of the best practices here. I can let my spouse do most of the talking. 我說中文不好。:D When making small purchases, I suggest just use Amex or cash to avoid the hassle. The loss in points and miles are really small. When making large purchases, like in a hotel or something, just request repeatedly about turning-off DCC, and prepare to do a chargeback if it doesn't work out~ Only these large transactions are worth the extra work. |
Originally Posted by JEFFJAGUAR
(Post 23074654)
But like I said, that was really an exception. Ireland had received a lot of bad publicity about this and I sense the Irish Tourist Board has had something to say about this.
Originally Posted by zyxlsy
(Post 23076262)
When making small purchases, I suggest just use Amex or cash to avoid the hassle. The loss in points and miles are really small. When making large purchases, like in a hotel or something, just request repeatedly about turning-off DCC, and prepare to do a chargeback if it doesn't work out~ Only these large transactions are worth the extra work. |
So much as I suspected, the dcc scam pulled on me in Germany was quickly resolved by Bank of America. The charge was for €7.47 which according to Oanda.com when converted to USD on the next business day should have been $10.19. Instead the piece of slime merchant billed me in USD for $10.76 a difference of 56¢. I know many here will say what's the big deal but it's the principle of the matter. I was not given a choice in the conversion as the merchant never gave me a charge slip to sign and the statement on the charge slip you are supposed to sign starts out by saying I accept that I have been offered a choice of currencies for payment...I surely wasn't.
In any event, I wanted it charged back to the merchant but much as I suspected would happen if though the disputes person I spoke to had no idea of what I was talking about, they gave me a 57¢ credit. No wonder this scam is allowed to continue. Nobody wants to punish the merchants who pull this garbage. |
This is why I suggest we stick to the technical terms instead of a regular dispute. Say you want a Reason Code 76 chargeback for Visa or Reason Code 1846 chargeback for MasterCard. You can calculate the exact amount of the markup from Visa or MasterCard directly based on the date the transaction posted and any FTF fee your card levies. (I assume everybody on here is using 0% FTF cards.)
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Originally Posted by Majuki
(Post 23077771)
This is why I suggest we stick to the technical terms instead of a regular dispute. Say you want a Reason Code 76 chargeback for Visa or Reason Code 1846 chargeback for MasterCard. You can calculate the exact amount of the markup from Visa or MasterCard directly based on the date the transaction posted and any FTF fee your card levies. (I assume everybody on here is using 0% FTF cards.)
I do agree with those here who say it's visa/mc's fault for allowing this scam in the first place. How to make visa/mc get off their collective rear ends and end this garbage once and for all. |
Originally Posted by JEFFJAGUAR
(Post 23077837)
I don't dispute what you said but the people I spoke to at disputes today (maybe they only have novices in on Sundays) really had no idea of what I was talking about. Did I make the charge? Absotively. Does the merchant deserve €7.47? Yes even though I didn't sign anything.
Did you make the charge? Yes. Does the merchant deserve €7.47? Yes. Did the merchant charge you €7.47? No. You were overcharged, and the transaction occurred in a currency you didn't agree to use. You need to start saying exactly what happened. The merchant overcharged you. Even if the customer service rep doesn't understand chargeback codes or DCC, the person will understand, "The merchant overcharged me." Now, the credit card company may choose to absorb the loss, which is fine with me. I'm hoping with enough calls they'd finally look into it. This is why I relish being able to dispute a large transaction where I was forced into DCC because the bank will be forced into a chargeback situation. |
But really what jeffjaguar did is the next best thing to chargeback - educate issuers to learn about DCC and fight it at the Visa/MC international level.
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Originally Posted by percysmith
(Post 23079093)
But really what jeffjaguar did is the next best thing to chargeback - educate issuers to learn about DCC and fight it at the Visa/MC international level.
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Originally Posted by Majuki
(Post 23077771)
This is why I suggest we stick to the technical terms instead of a regular dispute. Say you want a Reason Code 76 chargeback for Visa or Reason Code 1846 chargeback for MasterCard. You can calculate the exact amount of the markup from Visa or MasterCard directly based on the date the transaction posted and any FTF fee your card levies. (I assume everybody on here is using 0% FTF cards.)
JJ - at the conversion rate you cited, I make that extra $0.57 a DCC penalty of 5.59% on the correct amount - pretty sizable. |
Originally Posted by Majuki
(Post 23079155)
It's difficult to do when you're dealing with some low-level customer service rep, possibly in an overseas call center, and trying to educate that person on DCC. The management probably provides them with a flowchart about disputes. This is why I was saying to state that he was overcharged, which is true.
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