How to book a Flexperks ticket that shows up on ITA software but not travelocity?
Mar 26, 2013, 5:33 pm
#1
Original Poster
Join Date: May 2006
Posts: 1,433
How to book a Flexperks ticket that shows up on ITA software but not travelocity?
I'm trying to book this. Mesa Airlines / Mokulele airliens does not show up on travelocity unless I do a "1 way" trip. When I book a multi stop as shown in the itin below, only a more expensive airline (island air) appears. I've reproduced this both on the flexperks site and the plain old travelocity.com
Is there any way to get this manually issued, even if its just segment by segment, by USbank?
Is there any way to get this manually issued, even if its just segment by segment, by USbank?
Mar 26, 2013, 8:22 pm
#4
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,203
This is a known issue - basically the Travelocity booking engine does not show the same flight options as you would see in the GDS and no one is going to help you (or care) - for whatever reason, they filter flight availability without any rhyme or reason.
I tried to book HNL-KOA-LIH-HNL and found the specific flights I needed never showed up. I escalated to some pretty nasty US call center supervisors who frankly didn't give a damn, then I found the email for Travelocity Executive CS and sent them a livid email.
I suggest you start with your own livid email, then someone will get back with you. In my case, they were able to figure out their stupid booking engine would not show all the possible flights when booking HNL-KOA-LIH-HNL, but would if I booked HNL-KOA/LIH-HNL and then KOA-LIH nested as a separate ticket - so you're best bet is to play around with multi *ticket* options vs multi segment until you start seeing the flights you want.
I tried to book HNL-KOA-LIH-HNL and found the specific flights I needed never showed up. I escalated to some pretty nasty US call center supervisors who frankly didn't give a damn, then I found the email for Travelocity Executive CS and sent them a livid email.
I suggest you start with your own livid email, then someone will get back with you. In my case, they were able to figure out their stupid booking engine would not show all the possible flights when booking HNL-KOA-LIH-HNL, but would if I booked HNL-KOA/LIH-HNL and then KOA-LIH nested as a separate ticket - so you're best bet is to play around with multi *ticket* options vs multi segment until you start seeing the flights you want.
Dec 29, 2013, 8:02 pm
#5
Join Date: Oct 2010
Location: DTW
Programs: Delta PM, SPG gold, HHgold, Marriott Platinum Mariott Silver, AA, UA
Posts: 71
I am trying to book flights that don't show up the the flex perks travelocity search engine.
I can not find a phone number anymore.
Does anyone have a contact number for booking flights with travelocity?
Thanks
I can not find a phone number anymore.
Does anyone have a contact number for booking flights with travelocity?
Thanks
Dec 30, 2013, 7:36 pm
#7
Join Date: Mar 2011
Posts: 107
Have you tried calling the Flexperks phone reservations line at 1-888-229-8864? The "Program terms" page of the Flexperks website describes this as phone redemptions using "Quality Reward Travel". I've never done this, but I thought I read that someone else had successfully used the phone reservations to book flights that aren't on Travelocity, such as flights on Southwest. Good luck!