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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Apr 16, 2013, 6:40 pm
  #1096  
 
Join Date: Feb 2013
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Smile ...

Originally Posted by wco81
ATMs were put up by banks to eliminate teller jobs, weren't they?
False premise. ATMs were installed to allow people to make transactions at places and hours where/when there are no tellers. In any case, banks didn't install ATMs to eliminate other banks' tellers. Generally, banks don't charge their own customers to use their own ATMs.

So now we have to pay for ATMs even though it's suppose to cut costs for them?
Not at all. You don't need to pay for anything. If I install an ATM at a convenient location for you, you might decide to use it, you might not. But nobody forces you to use anything. It's your choice.

In any big city in the world, you just turn around and there are a half dozen ATMs in a given city block. Banks will let their customers pay ATM fees
Huh?

but small credit unions and brokerage checking accounts will refund ATM fees.
Maybe. Some might, some might not.

I haven't had any accounts in a big bank in decades. Do they charge their own customers to use their own ATMs?
Again, no. Neither do small banks. I'm sure somebody can find some exception somewhere, but banks usually do not surcharge their own customers.

If not, they must get other fees from them, since fees constitute a big part of their revenues and profits.
Banks aren't in business to lose money. Neither are credit unions, by the way. And credit unions are making plenty of revenue from charging their own ATMs surcharges to non-customers.
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Old Apr 16, 2013, 6:42 pm
  #1097  
 
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Originally Posted by jamar
I don't think so, or else what does that make Japan's VJA, which is probably associated with the fact that not every Japanese ATM with a Visa logo takes foreign Visa cards, that there's Visa Touch instead of the PayPass used in most of the world, etc.
PayPass is Mastercard's contactless brand. It has nothing to do with Visa.
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Old Apr 16, 2013, 11:27 pm
  #1098  
 
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Originally Posted by emvchip
PayPass is Mastercard's contactless brand. It has nothing to do with Visa.
I messed up, I meant PayWave.

Originally Posted by cbn42
Once again, Visa is no longer franchised except in Europe. In Japan (and every other non-European country) the local Visa affiliates are owned directly by the "Visa International Service Association".

You can read about their corporate structure on their website. I don't see what your Japan's VJA or Visa Touch examples have to do with anything.
Point is that Japan got a separate contactless format from the rest of the world, uses logos in places that don't have full compatibility with out-of-region cards, I just don't think something like this would be something Visa Inc would do itself.
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Old Apr 17, 2013, 12:18 am
  #1099  
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Originally Posted by jamar
Point is that Japan got a separate contactless format from the rest of the world, uses logos in places that don't have full compatibility with out-of-region cards, I just don't think something like this would be something Visa Inc would do itself.
There are many such examples. A US Visa card may not work in many foreign countries, including Canada, unless it has a special international chip (or even then). A foreign credit card may not work at a gas pump in the US that asks for zip code. This issue is common in many countries, and not by any means limited to Japan.

Before Visa's IPO in 2007, it was a bank-owned cooperative in most parts of the world. After the IPO, however, the new entity purchased the network from the banks.
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Old Apr 17, 2013, 12:24 am
  #1100  
 
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Originally Posted by jamar
Point is that Japan got a separate contactless format from the rest of the world, uses logos in places that don't have full compatibility with out-of-region cards, I just don't think something like this would be something Visa Inc would do itself.
Just to throw in a bone but, as of an official statement last month, VISA Japan is killing off VISA Touch (based on Japan's proprietary Felica contactless standard) and is phasing in VISA payWave (based on the global NFC standard) just like the rest of the world.

Mitsubishi UFJ Nicos' (the main issuer of VISA Touch cards in Japan) announcement of discontinuing VISA Touch

The website translation says
We'd like to thank you for all the years of using VISA Touch. Unfortunately, we have decided not to accept any more applications for the VISA Touch/Smartplus program after 2013/03/31. Furthermore, please note that the VISA Touch/Smartplus program will be discontinued as follows:

Card type VISA Touch/Smartplus
Current cardholders can continue to use VISA Touch until expiry date of their card.

Mobile (smartphone) type VISA Touch/Smartplus
<Showing expiration date prior to 2014/06/30>
Can use until the expiry date shown.

<Showing expiration date after 2014/07/01>
The last day of use will be 2014/06/30 and the mobile version will be discontinued thereafter.
If you go to VISA Japan webpage, they now have a payWave page up when in the past, they only had Touch.
http://www.visa.co.jp/ap/jp/personal...apaywave.shtml

Last edited by kebosabi; Apr 17, 2013 at 12:54 am
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Old Apr 17, 2013, 1:59 am
  #1101  
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TD Bank has coinstar machines, which are free for TD customers to use.
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Old Apr 17, 2013, 10:51 am
  #1102  
 
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Originally Posted by jeanie
Last weekend my mother was able to get a debit card from Citibank with the chip in it..
I clarified with Citi (through their amazing Twitter cust serv), they do not offer EMV chips on their debit cards yet they do offer contactless paypass, perhaps the "chip" referred to by your mother.
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Old Apr 17, 2013, 11:31 am
  #1103  
 
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Originally Posted by jeanie
Last weekend my mother was able to get a debit card from Citibank with the chip in it.
Originally Posted by mubach
I clarified with Citi (through their amazing Twitter cust serv), they do not offer EMV chips on their debit cards yet they do offer contactless paypass, perhaps the "chip" referred to by your mother.
Hence why a photo proving its existence helps so that uninformed twitter agents can be refuted with said photo.
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Old Apr 17, 2013, 12:17 pm
  #1104  
 
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Originally Posted by kebosabi
Hence why a photo proving its existence helps so that uninformed twitter agents can be refuted with said photo.
Is there a photo out there??! Please link
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Old Apr 17, 2013, 12:31 pm
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Originally Posted by mubach
Is there a photo out there??! Please link
No there isn't. Hence I asked jeanie if she can upload hers (common sense wise, with the number covered of course).
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Old Apr 18, 2013, 7:44 am
  #1106  
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Out of curiosity to see what they'd say, I tweeted Citi and Chase to know if they have plans of introducing Chip & PIN.
Citi's Response
Chase's Response
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Old Apr 18, 2013, 8:07 am
  #1107  
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Originally Posted by lordsutch
The way I read that is that Canadian ATMs (ABMs in Canadian parlance) may not process magstripe transactions with a card that has an EMV chip, as all Canadian debit/ATM cards should have already due to chips being required as part of Interac, not that the ATM cannot process magstripe transactions at all. Just like the EMV liability shift doesn't require merchants to stop accepting magstripe-only cards; it just says they cannot process transactions on cards with EMV chips as magstripe transactions.

If magstripe US debit cards didn't still work in Canadian ATMs, surely the Canada travel forum at FT (along with the web generally) would be flooded with posts to that effect, since tens of thousands of Americans go to Canada every day and virtually none of them have a US-issued EMV debit card, but so far, nothing.
I've heard no complaints/warnings about this from people who frequently do US-Canada land border crossings and only bank in the US.
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Old Apr 18, 2013, 9:09 am
  #1108  
 
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FYI, EMV webinar is going on now if anyone wants to join in for their interest:

https://primefactorswebinars.webex.c...actorswebinars
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Old Apr 20, 2013, 12:29 pm
  #1109  
 
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So, I'm a Wells Fargo customer and was part of their EMV pilot program in 2011. Unfortunately, when they sent me the card, I was actually abroad at the time, and when I got home I didn't know when my next trip would be and stupidly decided that I didn't need to activate the chip and pin card right away and keep it somewhere safe. I put it on a pile of papers and it has since disappeared in the general clutter and chaos of my room and is quite possibly in a landfill at the moment. I almost never use credit cards in the US, so not having it activated didn't bother me.

A week ago I called Wells Fargo and told them that I'd be going abroad in the fall and would like a replacement EMV card. After some confusion, the man I talked to finally understood and said they'd send me one. "It" arrived today. Only it isn't an EMV card. It's just a regular magnetic strip card with a paywave symbol on it (my Wells Fargo debit card has this as well). I was annoyed. There was also included a little printed slip explaining: "To put your Wells Fargo Visa card back in your hands as quickly as possible, we've issued you a magnetic stripe replacement card. If you would prefer a replacement Smart Card, please call the Customer Service number shown on the back of your enclosed magnetic Stripe card. We can mail a new Smart Card to your come address. * Wells Fargo reserves the right to discontinue re-issuing Smart Cards at any time. "

Alright, I thought. You're idiotic, but at least you're honest that you didn't send what I wanted and I can fix the problem by calling. Wrong. I called customer service and explained about the card I got 2 years ago, my call to Wells Fargo last week, and the letter they sent. After a few minutes on hold, the woman asked me to look at the card and see if there was a paywave symbol on the card. I told her there was. She then told me that this meant the card already had a chip and I didn't need to do anything else. I tried to explain to her that it's not the same thing, but she was having none of it. She said she had had three managers over and they all said the same thing, that the paywave was the same as the chip and pin feature.

I know in my gut that this isn't true and told her I still didn't believe it and that my other card had a visible chip on the front.

I've been scouring the internet for an hour looking for definitive answers and though everything I've read suggests that the two are not the same I've yet to find a definitive statement that EMV chip and pin cards always have a visible chip on the front of the card. With what references can I arm myself for my next call to Wells Fargo?

Is the Wells Fargo card Chip and Pin, or Chip and Signature? I'm not sure if I want to bother if it's still going to be chip and sig and might just try to apply for that Andrews card that it talked about earlier in this thread.
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Old Apr 20, 2013, 12:54 pm
  #1110  
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There is a Wells Fargo Chip&PIN card, but it's offered to people who have $1 million accounts (or so) with them. Chip&PIN as well as Chip&Signature are NOT synonymous with PayWave
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