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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Oct 17, 2012, 5:24 pm
  #511  
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Originally Posted by mia
No. EMV chips are visible metal IC chips which remain in physical contact with the reader throughout the transaction. I think some of the reports that USA-issued cards do not work are caused by user error - removing the card from the slot before the transaction is complete.

Wireless chips are RFID devices, not visible when embedded in a card.
That's exactly what I thought. So I don't understand OP's post about the new wireless card readers.

Unless, did OP mean that the physical credit card processing machine is wireless, but has the chip capability as well?
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Old Oct 17, 2012, 5:53 pm
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Originally Posted by joshwex90
That's exactly what I thought. So I don't understand OP's post about the new wireless card readers.

Unless, did OP mean that the physical credit card processing machine is wireless, but has the chip capability as well?
What the OP meant were wireless POS devices that the waiter brings over to your table so that you can insert/swipe your card at your table and enter PIN/sign it right there, instead of the waiter taking your card to a backroom where who knows what maybe happening (skimming).

These wireless POS devices have become prevalent in most restaurants in Canada and Europe.

With news reports of increasing number of skimming fraud going on, an increasing number of people like me are being more careful when paying for a restaurant bill with a credit card. Instead of putting the card inside the bill and trusting the waiter to bring me back the slip to sign, I bring the bill directly over to the cashier. But if they can bring over the POS device so that I can sign/enter PIN right at my table like it's done in Canada and Europe, even the better.
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Old Oct 18, 2012, 12:32 pm
  #513  
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Originally Posted by kebosabi
What the OP meant were wireless POS devices that the waiter brings over to your table so that you can insert/swipe your card at your table and enter PIN/sign it right there, instead of the waiter taking your card to a backroom where who knows what maybe happening (skimming).

These wireless POS devices have become prevalent in most restaurants in Canada and Europe.
I don't know that I'd agree with the word "most". Substitute the word "many" and I'd be more agreeable.

I just came back about a month ago from a two-week trip which covered Zurich (Switzerland) to the "lake region" east of Salzburg, and I don't remember seeing these wireless credit card terminals at hardly any of the restaurants I ate at one that trip. (And in a two week trip, that was plenty of different restaurants.)

So I think it depends on the specific European country (maybe even regions of countries?) as to how common they are.

(I know I've been on trips to other places in Europe where indeed most restaurants used those. But I don't think this is the first place I've been in Europe where they weren't common, it's just the only one I remember specifically.)

Last edited by sdsearch; Oct 19, 2012 at 9:33 am
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Old Oct 19, 2012, 12:47 am
  #514  
 
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Old Oct 21, 2012, 11:43 am
  #515  
 
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I recently requested a chip card from citi to replace my vanilla premier card, and they ended up sending me a vanilla card again - even though I selected the option to get the chip card. Anyone else know if citi is actually sending out chip cards or their mention of it on their site is bogus.
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Old Oct 21, 2012, 12:52 pm
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Originally Posted by JimboM1391
Out of the blue today, I thought... "What the heck, I'll email Chase and see if my Marriott Rewards card has the 'Smart Chip' feature now." Lo and behold, it does... The Marriott Rewards Premier card, that is. In order to get the EMV-enabled card I had to change my card type from the plain Marriott Rewards card to the Marriott Rewards Premier card. Higher annual fee but better overall benefits. They stated I'll receive the card in 10 days. Hope it really does have a chip on it, as it's not documented anywhere on their website.
Well, I received cards from Chase. They send me the old style without the chip. So, I called them back and requested the EMV card again. I should receive it this week sometime, so I'll post a pic whenever I get it.
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Old Oct 21, 2012, 5:04 pm
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Originally Posted by JimboM1391
Well, I received cards from Chase. They send me the old style without the chip. So, I called them back and requested the EMV card again. I should receive it this week sometime, so I'll post a pic whenever I get it.
I'm still waiting on mine. It would be a bit disappointing if they send me the old style this time around as well. I can post a pic if I get the EMV one.
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Old Oct 21, 2012, 9:22 pm
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Originally Posted by JimboM1391
Well, I received cards from Chase. They send me the old style without the chip. So, I called them back and requested the EMV card again. I should receive it this week sometime, so I'll post a pic whenever I get it.
What I don't understand with card issuers is that if it's available with the chip version, why would they still even continue to produce the cards without the chip? The chip card still retains the mag-stripe on the back so that it's useable in the US and abroad, so why bother continue making the chip-less mag-stripe only card that's only good in the US but worthless abroad?

Even from a production standpoint it makes no sense. Why bother with producing 10% EMV+magstripe cards and 90% mag-stripe only, when you can reduce your overall production expense by just going 100% EMV+magstripe production. The more you make, the less it costs per unit.
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Old Oct 22, 2012, 6:43 am
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Originally Posted by kebosabi
Even from a production standpoint it makes no sense. Why bother with producing 10% EMV+magstripe cards and 90% mag-stripe only, when you can reduce your overall production expense by just going 100% EMV+magstripe production. The more you make, the less it costs per unit.
My guess is either they believe the EMV chip will confuse some customers or they believe it's cheaper to produce mostly mag strip.

Sending a secure message to Citi to request an EMV version of a card resulted in a nonsensical response. I tried again and got a more rational response (with an apology for the first response). The chipped card arrived within a few days. Given forex fees, we are not likely to use the card.
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Old Oct 22, 2012, 8:46 am
  #520  
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Originally Posted by kebosabi
What I don't understand with card issuers is that if it's available with the chip version, why would they still even continue to produce the cards without the chip? The chip card still retains the mag-stripe on the back so that it's useable in the US and abroad, so why bother continue making the chip-less mag-stripe only card that's only good in the US but worthless abroad?
Well, according to the US State Department (http://travel.state.gov/passport/ppi...stats_890.html) there are currently approx. 113 MM US passports in circulation, which is about 35% of the population.

Granted, the % is likely far higher among holders of airline and hotel co-branded cards... but nonetheless, the card issuers may assume that a significant # of their cardholders will not be travelling abroad and have decided that it will be cheaper for them to issue certain EMV cards on a per-request basis for the time being.
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Old Oct 22, 2012, 9:22 am
  #521  
 
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Originally Posted by richarddd
My guess is either they believe the EMV chip will confuse some customers or they believe it's cheaper to produce mostly mag strip.
Except the more they send out wrong non-chipped cards to those that requested chipped cards on cards where an EMV version is now available, the more credit card companies lose money as well.

If you look at what's it cost to get a credit card in your pocket, the majority of the cost of getting a credit card into one's hands is mainly postage (which these days just keeping going up). The amount of postage spent on sending out two (or more) cards because they kept sending out the wrong card would've made up to make a chipped card.

It's simple Econ 101 really. Obviously a B-2 Stealth Bomber costs more to make because it's produced in lower qtys (in addition to more sophisticated materials) whereas an AK-47 which is mass produced by the millions with multiple copy variations all over the world would go for a street price in Sudan for $10-$20.

10% EMV & mag-stripe hybrid (low production qty = high price)
90% mag-stripe only (high production qty = low price)
high probability of mix up = additional postage expense of re-sending out cards over and over again until get it right

100 & EMV & mag-stripe hybrd (high production qty = less price than only 10% production qty)
no probability of mixup = save on added postage, get it done right the first time


So far the only one doing it right seems to be BofA; CSRs are well trained on the subject matter, they understand what they're talking about, and they send out the EMV chipped card correct the first time around. Later in the game compared to Citi or Chase, but clearly they did their homework.

Last edited by kebosabi; Oct 22, 2012 at 9:35 am
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Old Oct 22, 2012, 9:53 am
  #522  
 
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If you believe EMV cards will confuse customers (other than those who request them), the customer service costs will easily exceed any manufacturing or distribution efficiencies.
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Old Oct 22, 2012, 10:00 am
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Originally Posted by richarddd
If you believe EMV cards will confuse customers (other than those who request them), the customer service costs will easily exceed any manufacturing or distribution efficiencies.
When they send it out, they come with a flyer that explains what the chip is for. For those that know what EMV is, it's redundant info because the person requested the card with the chip anyway.

But clearly these flyers were produced to explain what the chip is for those that don't know what it's used for. I don't see how simpler you can get than this.


Last edited by kebosabi; Oct 22, 2012 at 10:13 am
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Old Oct 22, 2012, 10:45 am
  #524  
 
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Originally Posted by kebosabi
When they send it out, they come with a flyer that explains what the chip is for. For those that know what EMV is, it's redundant info because the person requested the card with the chip anyway.

But clearly these flyers were produced to explain what the chip is for those that don't know what it's used for. I don't see how simpler you can get than this
People don't read flyers. Spend some time taking with customer service in almost any industry and you'd be amazed how many people fail to display basic understanding of many simple things. Talk to people who design web pages who have yet to find instructions that people will read before clicking, and who then complain when things don't work as they had expected, despite clear warnings..
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Old Oct 22, 2012, 10:57 am
  #525  
 
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Originally Posted by richarddd
People don't read flyers. Spend some time taking with customer service in almost any industry and you'd be amazed how many people fail to display basic understanding of many simple things. Talk to people who design web pages who have yet to find instructions that people will read before clicking, and who then complain when things don't work as they had expected, despite clear warnings..
Working in an industry that deals with customer service, I agree one cannot expect 100% of people will read flyers. But you can also see it as half-full as well; a lot of people also read flyers especially if it's important. And a physical silver colored chip on front of the card pretty much stands out on its own to make the cardholder think "what the heck is this thing" to read the flyer IMO.

If anything, they can just add an arrow that points to the chip and says "read flyer" to the usual "please call and activate" sticker.


And to further illustrate it, BofA is actually promoting it pretty well in their branches. Per my usual BofA banker, a lot of people who ask for BofA credit cards ask "what's this chip thing" on this brochure and they go out and explain it, even comparing with competitor's cards that lacks that feature. You could really tell that BofA has trained their staff very well on the EMV subject matter.

Last edited by kebosabi; Oct 22, 2012 at 11:05 am
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