Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Copa | ConnectMiles
Reload this Page >

Suspended Operation Extension to May?

Suspended Operation Extension to May?

Old Apr 14, 20, 4:35 pm
  #1  
Original Poster
 
Join Date: Apr 2015
Programs: Free Agent
Posts: 271
Suspended Operation Extension to May?

Hello!

I purchased tickets last year for elderly family members on Copa Airline. The itinerary is for ASU-PTY-LAX for early May. I know Copa suspended operations until April 21. I'd been waiting to see if they had announced anything for May yet. So far, no update from their site. I'm wondering if there's anyone in similar shoes, or if anyone had heard anything about their operation plans for May.

I would prefer to get a refund because I am not comfortable with my family traveling under current circumstances. This may be tricky as I used Chase points on Chase travel portal to buy these tickets. From what friends had told me, Copa had been pushing back and deferring doing refunds on cancelled flights. Copa had been pushing for future travel voucher instead.

Thanks for reading. Stay safe and be well.
happychic is online now  
Old Apr 15, 20, 10:26 pm
  #2  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,052
They have just updated their suspension until 1st May
happychic likes this.
pmarrsouth is offline  
Old Apr 16, 20, 3:55 am
  #3  
Original Poster
 
Join Date: Apr 2015
Programs: Free Agent
Posts: 271
I'm on their site and the suspended until date I see is May 15.

- Due to the Coronavirus crisis that affects many countries in our region our operations will be suspended until May 15th.
happychic is online now  
Old Apr 16, 20, 6:50 am
  #4  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,052
Originally Posted by happychic View Post
I'm on their site and the suspended until date I see is May 15.
I guess they posted May 1 by accident so last night
happychic likes this.
pmarrsouth is offline  
Old Apr 16, 20, 3:59 pm
  #5  
Original Poster
 
Join Date: Apr 2015
Programs: Free Agent
Posts: 271
Now the game of getting the runaround between Chase and Copa Airline to get the refund in Chase points that I have used for this reservation...
happychic is online now  
Old Apr 17, 20, 8:04 am
  #6  
 
Join Date: Feb 2020
Location: LHR/PTY
Programs: AF/KL Gold, TP Gold, QR Gold, Hilton Gold, Marriott Gold
Posts: 128
Passenger operations at PTY are schedule to resume on 22 April, but with Copa having so many planes parked at the airport I bet it will be a slow process.
AHC96 is offline  
Old Apr 20, 20, 12:57 pm
  #7  
 
Join Date: Aug 2015
Location: PTY
Programs: UA Plat, CM nada
Posts: 439
The order closing PTY to international arrivals has been extended for another 30 days, until May 23rd.


TPJ and supervillian like this.
YadiMolina is offline  
Old Apr 21, 20, 3:35 pm
  #8  
 
Join Date: Aug 2015
Location: PTY
Programs: UA Plat, CM nada
Posts: 439
Now June 1

This article (in spanish) suggests Copa will resume operations on June 1 with 10% capacity. Also includes an image of the fleet lined up in front of the new Terminal 2.
YadiMolina is offline  
Old Apr 22, 20, 12:28 pm
  #9  
 
Join Date: Mar 2001
Location: Seattle, WA USA/Punta del Este, UY
Programs: AS 75K, AA EXP, Hilton Gold
Posts: 837
I just booked a seat MVD to LAX on June 2nd. Here’s hoping!
bkkth is offline  
Old Apr 23, 20, 9:17 am
  #10  
 
Join Date: Apr 2020
Location: Colorado
Posts: 1
Has anyone been successful at securing a refund (on a "non-refundable" fare) from Copa when their flight is cancelled? We are supposed to fly in May and would rather get a refund than a travel voucher as my work hours and pay have been cut due to coronavirus.
klpicard is offline  
Old Apr 26, 20, 10:55 am
  #11  
 
Join Date: Aug 2015
Location: PTY
Programs: UA Plat, CM nada
Posts: 439
This report indicates the destinations and frequency of flights Copa is planning for once operations resume on June 1. 2 flights a day to SJO and BOG, nobody else more than 1, and about half of the destinations are less than daily.
YadiMolina is offline  
Old Apr 27, 20, 11:40 am
  #12  
 
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton GLD, Hyatt GLB
Posts: 541
Originally Posted by klpicard View Post
Has anyone been successful at securing a refund (on a "non-refundable" fare) from Copa when their flight is cancelled? We are supposed to fly in May and would rather get a refund than a travel voucher as my work hours and pay have been cut due to coronavirus.
+1 here

I Dont want a travel voucher, I want full refund. Is it possible? Can anyone chime in if they will refund with huca and or pushback?

Have 2 flights originally booked for MAY 2020.

Thanks
KL808 is offline  
Old May 4, 20, 8:02 pm
  #13  
 
Join Date: Jan 2017
Posts: 4
Originally Posted by KL808 View Post
+1 here

I Dont want a travel voucher, I want full refund. Is it possible? Can anyone chime in if they will refund with huca and or pushback?

Have 2 flights originally booked for MAY 2020.

Thanks
Received a full refund by mentioning DOT enforcement notice on the topic to Copa via email
imackie is offline  
Old May 5, 20, 3:28 pm
  #14  
Original Poster
 
Join Date: Apr 2015
Programs: Free Agent
Posts: 271
I only got a refund of points to Chase/Expedia after I opened a DOT complaint and tweeted them. I had called them previously a few times and got nowhere. One of the last times I called them, I asked to speak to a supervisor. The person put me on hold for two hours then hung up on me.
happychic is online now  
Old May 15, 20, 7:58 am
  #15  
 
Join Date: Aug 2015
Location: PTY
Programs: UA Plat, CM nada
Posts: 439
no end in sight

This article in spanish suggests that the previously promoted June 1 date was a "rumor". Seems the airport bureaucracy isn't coordinating with the health ministry. The health authorities don't have a specific timeline for the airport to reopen, it's dependent on the parameters of covid in the country.

I have been looking into flights on the CM website, and they keep pushing back the first flights available. I don't see anything before June 17.

Now June 23... .and counting.
https://www.prensa.com/economia/pana...l-23-de-junio/

Last edited by YadiMolina; May 15, 20 at 3:29 pm
YadiMolina is offline  

Thread Tools
Search this Thread
Search Engine: