UA PlusPoints for Copa upgrades
Feb 20, 2023, 9:00 am
#1
Original Poster
Join Date: Nov 2017
Location: Miami & Leon, MX
Programs: UA 1K, DL GOLD, IHG LIFE PLAT, BONVOY'ED GOLD
Posts: 552
UA PlusPoints for Copa upgrades
Hey guys next month I’ll be flying Copa for the first time, I just wanted to know how Copa prioritizes the use of UA plus points for upgrades on them?
Jun 13, 2023, 7:57 am
#3
Join Date: Aug 2014
Posts: 106
After upgrading a Copa flight with United Pluspoints, I don't have access to the reservation anymore on Copa.com.
I get the following message: "It seems like your reservation needs to be reviewed by a service agent. Please contact our Call Center for assistance."
I called Copa and all their agents can say is that the reservation has not been synced yet and that I need to wait, I have been waiting for almost 10 days and nothing, I am worried this won't get fixed before my flight. How will I make check-in or choose my seats?
Any solution?
I get the following message: "It seems like your reservation needs to be reviewed by a service agent. Please contact our Call Center for assistance."
I called Copa and all their agents can say is that the reservation has not been synced yet and that I need to wait, I have been waiting for almost 10 days and nothing, I am worried this won't get fixed before my flight. How will I make check-in or choose my seats?
Any solution?
Jun 13, 2023, 8:14 am
#4
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
After upgrading a Copa flight with United Pluspoints, I don't have access to the reservation anymore on Copa.com.
I get the following message: "It seems like your reservation needs to be reviewed by a service agent. Please contact our Call Center for assistance."
I called Copa and all their agents can say is that the reservation has not been synced yet and that I need to wait, I have been waiting for almost 10 days and nothing, I am worried this won't get fixed before my flight. How will I make check-in or choose my seats?
Any solution?
I get the following message: "It seems like your reservation needs to be reviewed by a service agent. Please contact our Call Center for assistance."
I called Copa and all their agents can say is that the reservation has not been synced yet and that I need to wait, I have been waiting for almost 10 days and nothing, I am worried this won't get fixed before my flight. How will I make check-in or choose my seats?
Any solution?
Jun 13, 2023, 4:38 pm
#6
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Jun 13, 2023, 8:49 pm
#7
Join Date: Aug 2014
Posts: 106
Jun 24, 2023, 1:31 pm
#8
Join Date: Mar 2006
Location: (SJC)
Posts: 2,198
Call the Miami desk, they can fix this quickly and you will be on your way.
USA
https://www.copaair.com/en-cl/connec...ervice-center/
USA
https://www.copaair.com/en-cl/connec...ervice-center/
Dec 11, 2023, 5:24 pm
#10
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,305
After upgrading a Copa flight with United Pluspoints, I don't have access to the reservation anymore on Copa.com.
I get the following message: "It seems like your reservation needs to be reviewed by a service agent. Please contact our Call Center for assistance."
I called Copa and all their agents can say is that the reservation has not been synced yet and that I need to wait, I have been waiting for almost 10 days and nothing, I am worried this won't get fixed before my flight. How will I make check-in or choose my seats?
Any solution?
I get the following message: "It seems like your reservation needs to be reviewed by a service agent. Please contact our Call Center for assistance."
I called Copa and all their agents can say is that the reservation has not been synced yet and that I need to wait, I have been waiting for almost 10 days and nothing, I am worried this won't get fixed before my flight. How will I make check-in or choose my seats?
Any solution?
Edit: Quick fix by Copa. Cant believe was able to use pluspoints to upgrade basic economy
Last edited by rankourabu; Dec 11, 2023 at 5:39 pm
Dec 12, 2023, 11:33 am
#11
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Dec 13, 2023, 8:01 pm
#12
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
I've done this many times, both on 230 and 016 tickets. If Z is available the upgrade confirms immediately. If no Z space, it says no upgrade. There is no waitlisting.
Every time I have done this I get the 'call reservation' message. Every time they have been able to sync it within a minute or two, it's never been a problem.
If the agent can't do it, hang up and call again.
Only time we ever had an issue was a complex ticket... a 3 leg 016 UA/CM ticket, with 2 UA legs and 1 CM leg. I used PlusPoints to upgrade the UA legs, and UA miles to upgrade the CM leg. When I called to resync Copa said they could do nothing and United had to do it. United said Copa had to do it. I got United and Copa agents on a three way call and they couldn't figure it out. Got to the last leg (CM leg) and there was no seat assignment, and biz was full. Options were economy or don't fly. Flew. UA refunded the miles.
Every time I have done this I get the 'call reservation' message. Every time they have been able to sync it within a minute or two, it's never been a problem.
If the agent can't do it, hang up and call again.
Only time we ever had an issue was a complex ticket... a 3 leg 016 UA/CM ticket, with 2 UA legs and 1 CM leg. I used PlusPoints to upgrade the UA legs, and UA miles to upgrade the CM leg. When I called to resync Copa said they could do nothing and United had to do it. United said Copa had to do it. I got United and Copa agents on a three way call and they couldn't figure it out. Got to the last leg (CM leg) and there was no seat assignment, and biz was full. Options were economy or don't fly. Flew. UA refunded the miles.