Lost Article

Old Dec 11, 15, 9:30 pm
  #1  
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Location: PTY
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Lost Article

I left an electronic device in a seatback pocket on a flight to PTY. I filled out the form on the Copa website. Two days later, I got an email reply, they had my item, it was available for pickup at the airport.

I did just that. Now, there's no easy way to get to the "articulos olvidados" office of Copa. I stepped up to a check-in counter agent, they called downstairs and indicated that they'd have to issue me a gate pass and escort me past immigration to the luggage area. However, 15 minutes later a proud Copa employee brought my item up to me in the terminal and that was that.

Cudos to Copa.
YadiMolina is offline  
Old Dec 12, 15, 3:09 am
  #2  
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That's great. Glad you got your item back and nice work by Copa's staff.
jsk1973 is offline  
Old Dec 17, 15, 7:14 am
  #3  
 
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Originally Posted by YadiMolina View Post
I left an electronic device in a seatback pocket on a flight to PTY. I filled out the form on the Copa website. Two days later, I got an email reply, they had my item, it was available for pickup at the airport.

I did just that. Now, there's no easy way to get to the "articulos olvidados" office of Copa. I stepped up to a check-in counter agent, they called downstairs and indicated that they'd have to issue me a gate pass and escort me past immigration to the luggage area. However, 15 minutes later a proud Copa employee brought my item up to me in the terminal and that was that.

Cudos to Copa.
Great service! Thanks for letting us know if we leave something on their flights!
klakhav is offline  

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