Lost Article
Dec 11, 2015, 9:30 pm
#1
Original Poster
Join Date: Aug 2015
Location: IAH
Programs: UA
Posts: 603
Lost Article
I left an electronic device in a seatback pocket on a flight to PTY. I filled out the form on the Copa website. Two days later, I got an email reply, they had my item, it was available for pickup at the airport.
I did just that. Now, there's no easy way to get to the "articulos olvidados" office of Copa. I stepped up to a check-in counter agent, they called downstairs and indicated that they'd have to issue me a gate pass and escort me past immigration to the luggage area. However, 15 minutes later a proud Copa employee brought my item up to me in the terminal and that was that.
Cudos to Copa.
I did just that. Now, there's no easy way to get to the "articulos olvidados" office of Copa. I stepped up to a check-in counter agent, they called downstairs and indicated that they'd have to issue me a gate pass and escort me past immigration to the luggage area. However, 15 minutes later a proud Copa employee brought my item up to me in the terminal and that was that.
Cudos to Copa.
Dec 17, 2015, 7:14 am
#3
Join Date: Oct 2003
Location: Greensboro, NC
Programs: UA Million Miler,Hyatt-Globalist, Marriott Platinum, Club Carlson, National-Exec.
Posts: 635
I left an electronic device in a seatback pocket on a flight to PTY. I filled out the form on the Copa website. Two days later, I got an email reply, they had my item, it was available for pickup at the airport.
I did just that. Now, there's no easy way to get to the "articulos olvidados" office of Copa. I stepped up to a check-in counter agent, they called downstairs and indicated that they'd have to issue me a gate pass and escort me past immigration to the luggage area. However, 15 minutes later a proud Copa employee brought my item up to me in the terminal and that was that.
Cudos to Copa.
I did just that. Now, there's no easy way to get to the "articulos olvidados" office of Copa. I stepped up to a check-in counter agent, they called downstairs and indicated that they'd have to issue me a gate pass and escort me past immigration to the luggage area. However, 15 minutes later a proud Copa employee brought my item up to me in the terminal and that was that.
Cudos to Copa.