After IKE ops
Sep 12, 2008 | 3:27 pm
#1
Original Poster
Join Date: Jan 2003
Location: houston
Programs: UA Lifetime Platinum, 2MM since 1981, MAR Lifetime Plat, IHG Plat Amb. Global Entry
Posts: 561
After IKE ops
I had a flight from IAH to DFW for tomorrow night.
They cancelled that flight, of course, and now automatically booked me on the first flight out on Sunday.
Thanks, CO, for doing the best you can.
Makes me glad to be a Platinum.
They cancelled that flight, of course, and now automatically booked me on the first flight out on Sunday.
Thanks, CO, for doing the best you can.
Makes me glad to be a Platinum.
Sep 13, 2008 | 9:50 am
#2
Join Date: Aug 2004
Location: CLE
Posts: 9,816
I will be interesting to see how CO reacts to the mess - luckily they were wise and canceled many flights early and allowed themselves time to plan ops accordingly. I am sure CLE and EWR are a bit crazy at the moment, perhaps even with additional segments to get pax to their destinations.
Sep 13, 2008 | 10:36 pm
#3
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,206
Extra segments?
I will be interesting to see how CO reacts to the mess - luckily they were wise and canceled many flights early and allowed themselves time to plan ops accordingly. I am sure CLE and EWR are a bit crazy at the moment, perhaps even with additional segments to get pax to their destinations.
With a few days of HNL, NRT, and London passengers backed up, I'm curious how they're returning to IAH.
Sep 14, 2008 | 6:45 am
#4
Join Date: Aug 2004
Location: CLE
Posts: 9,816
You bring up a good point - will CO add segments?
Sep 14, 2008 | 8:15 am
#5
Join Date: Jun 2002
Location: Various tier levels of frequent flyer/hotel plans received for bellyaching about minor flaws in the service I received.
Posts: 610
Well from anecdotal experience, they did great: no problem getting my unaccompanied minor out from either DEN or LAS - and accommodating my request to change in CLE. The agent was very upbeat and empathetic to my uncertainty about IAH, and delays in EWR.
Sep 14, 2008 | 8:40 am
#6
Join Date: Oct 2006
Location: Somewhere between Pittsburgh and Akron
Programs: Marriott Plat,Priority Club Plat
Posts: 215
I guess the good thing is summer travel is over...Going to IAH on Monday to help customers with rebooking etc...I hope I can help any Flyertalk folks out tomorrow....
Sep 14, 2008 | 8:53 am
#7
Join Date: Jan 2005
Location: NJ
Programs: MM - GOLD, HH, Mariott
Posts: 291
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So I call Plat elite line and ask as a Plat if they can give me a seat and she then states she needs to speak with a supervisor. After about 20 mins I get disconnected. Next agent was very helpful, stayed on the line until I get a supervisor but she states your flight was cancelled due to weather. I asked if it's not because of the weather in Houston as oppose to Chicago because only 1 out of 7 flights got cancelled to Newark. Nope weather related, if you want a seat it will be over $600 for a one way 719 mile flight. With all the recent changes, it really doesn't pay to be loyal anymore.
Sep 14, 2008 | 9:10 am
#8
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Not me, I'm in Chicago going to Newark and the ONLY ONE OUT OF 7 flights on this route they cancelled was the one I was on and of course it was weather related.
...
So I call Plat elite line and ask as a Plat if they can give me a seat and she then states she needs to speak with a supervisor. After about 20 mins I get disconnected. Next agent was very helpful, stayed on the line until I get a supervisor but she states your flight was cancelled due to weather. I asked if it's not because of the weather in Houston as oppose to Chicago because only 1 out of 7 flights got cancelled to Newark. Nope weather related, if you want a seat it will be over $600 for a one way 719 mile flight. With all the recent changes, it really doesn't pay to be loyal anymore.
...
So I call Plat elite line and ask as a Plat if they can give me a seat and she then states she needs to speak with a supervisor. After about 20 mins I get disconnected. Next agent was very helpful, stayed on the line until I get a supervisor but she states your flight was cancelled due to weather. I asked if it's not because of the weather in Houston as oppose to Chicago because only 1 out of 7 flights got cancelled to Newark. Nope weather related, if you want a seat it will be over $600 for a one way 719 mile flight. With all the recent changes, it really doesn't pay to be loyal anymore.
Were you booked in a (paid) F seat to begin with? If not, why should they change you in to one? Were there Y seats available on that (or any other) flight?
Sep 14, 2008 | 9:36 am
#9
Join Date: Jan 2005
Location: NJ
Programs: MM - GOLD, HH, Mariott
Posts: 291
No I wasn't in a paid first but the first time I called there were seats in coach on the 1:40 and the first agent I had couldn't get one and then they disappeared. It was my fault for not have alerts turned on which I realized after the fact. The point is that loyalty doesn't matter anymore because it's not worth it anymore.
Sep 14, 2008 | 9:40 am
#10
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
So you payed for a Y seat and your mad they did not rebook you into F? I don't think it would be fair for all those other people who were already booked on that flight and who already on the upgrade standby list, don't you?
Sep 14, 2008 | 10:08 am
#11
Join Date: Jan 2005
Location: NJ
Programs: MM - GOLD, HH, Mariott
Posts: 291
Sep 14, 2008 | 10:18 am
#12
Join Date: Jan 2005
Location: NJ
Programs: MM - GOLD, HH, Mariott
Posts: 291
Sep 14, 2008 | 11:41 am
#13
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
No I wasn't in a paid first but the first time I called there were seats in coach on the 1:40 and the first agent I had couldn't get one and then they disappeared. It was my fault for not have alerts turned on which I realized after the fact. The point is that loyalty doesn't matter anymore because it's not worth it anymore.
RULE 24 FLIGHT DELAYS/CANCELLATIONS/AIRCRAFT CHANGES (revised December 7, 2007)
A) General
D) Force Majeure Event - In the event of a Force Majeure Event, CO without notice, may cancel, terminate, divert, postpone, or delay any flight, right of carriage or reservations (whether or not confirmed) and determine if any
departure or landing should be made, without any liability on the part of CO. CO may reschedule passenger on another available CO flight or refund any unused portions of the ticket in the form of a travel certificate.
1) U.S.A. Origin Flights - Where the CO flights originate in the U.S.A., the provisions of this Rule apply to a Passenger who has a Ticket and a confirmed reservation on a flight that incurs a Change in Schedule, Force
Majeure Event or a Schedule Irregularity.
...
4) Force Majeure Event any of the following situations:
a) Any condition beyond COs control including, but not limited to, meteorological conditions, acts of God, riots, terrorist activities, civil commotions, embargoes, wars, hostilities, disturbances, or unsettled international conditions, either actual, threatened or reported, or any delay, demand, circumstances, or requirement due directly or indirectly to such condition;
...Majeure Event or a Schedule Irregularity.
...
4) Force Majeure Event any of the following situations:
a) Any condition beyond COs control including, but not limited to, meteorological conditions, acts of God, riots, terrorist activities, civil commotions, embargoes, wars, hostilities, disturbances, or unsettled international conditions, either actual, threatened or reported, or any delay, demand, circumstances, or requirement due directly or indirectly to such condition;
D) Force Majeure Event - In the event of a Force Majeure Event, CO without notice, may cancel, terminate, divert, postpone, or delay any flight, right of carriage or reservations (whether or not confirmed) and determine if any
departure or landing should be made, without any liability on the part of CO. CO may reschedule passenger on another available CO flight or refund any unused portions of the ticket in the form of a travel certificate.
Sep 14, 2008 | 12:14 pm
#14
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
This same thing happend in MSY. When there is a major weather related problem - and only F seats available - Y fully booked - then CO should (in my view) process EUA and open up Y seats. But instead CO holds out to sell the F seats for maximum amount, when there are passengers on cancelled fights looking for a reaccommodation seat.
Sep 14, 2008 | 12:28 pm
#15
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
This same thing happend in MSY. When there is a major weather related problem - and only F seats available - Y fully booked - then CO should (in my view) process EUA and open up Y seats. But instead CO holds out to sell the F seats for maximum amount, when there are passengers on cancelled fights looking for a reaccommodation seat.