Question on EQM
Sep 9, 2008 | 12:17 pm
#1
Original Poster
Join Date: May 2005
Location: DFW
Posts: 83
Question on EQM
I was flying from BOS to ORD via CLE a couple of weeks ago. Flight to CLE was delayed so CO booked me on a UA flight to ORD. I ran over to the UA terminal and made the flight. Saw Carolyn Kennedy while going through security!
Worked out better since I got in to ORD early, but I had to give up my F seat on the BOS-CLE leg.
Now that 15 days or so have passed, I don't see a mileage credit for my BOS - ORD flight. Am I entitled to any mileage for that flight? Anyone face a similar situation before?
Worked out better since I got in to ORD early, but I had to give up my F seat on the BOS-CLE leg. Now that 15 days or so have passed, I don't see a mileage credit for my BOS - ORD flight. Am I entitled to any mileage for that flight? Anyone face a similar situation before?
Sep 9, 2008 | 12:23 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2005
Location: DCA
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Posts: 18,733
I was flying from BOS to ORD via CLE a couple of weeks ago. Flight to CLE was delayed so CO booked me on a UA flight to ORD. I ran over to the UA terminal and made the flight. Saw Carolyn Kennedy while going through security! Worked out better since I got in to ORD early, but I had to give up my F seat on the BOS-CLE leg.
Now that 15 days or so have passed, I don't see a mileage credit for my BOS - ORD flight. Am I entitled to any mileage for that flight? Anyone face a similar situation before?
Worked out better since I got in to ORD early, but I had to give up my F seat on the BOS-CLE leg. Now that 15 days or so have passed, I don't see a mileage credit for my BOS - ORD flight. Am I entitled to any mileage for that flight? Anyone face a similar situation before?
Sep 9, 2008 | 12:23 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Grazie Gold Lounge
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Posts: 10,332
Call or email Onepass for the credit of original routing.
Sep 9, 2008 | 2:19 pm
#4
Original Poster
Join Date: May 2005
Location: DFW
Posts: 83
Thanks! I will call them right away.
Sep 10, 2008 | 12:23 am
#5
Join Date: Dec 2007
Location: Austin, TX
Programs: UA S; Marriott LG; IHG P; Hertz PC; AA, WN, Pan Am!
Posts: 820
You'll need to mail in your UA boarding passes, as I'm sure they told you when you called.
Mileage Credit for Cancelled Flights
When you are ticketed in advance and your flight is cancelled on the day of departure, we may re-accommodate you on another flight. If you are re-accommodated on Continental Airlines or a OnePass airline partner, you will receive mileage credit for the new flight(s) only.
If you are involuntarily re-accommodated on a non-OnePass airline partner flight, you may request mileage credit for your original flight itinerary. Send a written request for mileage credit to the OnePass Service Center. Explain the circumstances of the flight, and include a copy of your original passenger receipt as well as the boarding pass from the flight flown.
Exceptions include flights cancelled by uncontrollable circumstances (e.g., work stoppage or weather). In these situations members will not earn miles.
When you are ticketed in advance and your flight is cancelled on the day of departure, we may re-accommodate you on another flight. If you are re-accommodated on Continental Airlines or a OnePass airline partner, you will receive mileage credit for the new flight(s) only.
If you are involuntarily re-accommodated on a non-OnePass airline partner flight, you may request mileage credit for your original flight itinerary. Send a written request for mileage credit to the OnePass Service Center. Explain the circumstances of the flight, and include a copy of your original passenger receipt as well as the boarding pass from the flight flown.
Exceptions include flights cancelled by uncontrollable circumstances (e.g., work stoppage or weather). In these situations members will not earn miles.
Sep 10, 2008 | 6:29 am
#6
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Under the Liberty Visual to 27L at PHL. Stranger in a strange land - a Devils fan in Flyers country.
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Posts: 24,061
This has been coming up a lot recently...not saying anything one way or another, just my powers of observation.