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-   -   Question on EQM (https://www.flyertalk.com/forum/continental-onepass-pre-merger/864411-question-eqm.html)

kirfan Sep 9, 2008 12:17 pm
Question on EQM
 
I was flying from BOS to ORD via CLE a couple of weeks ago. Flight to CLE was delayed so CO booked me on a UA flight to ORD. I ran over to the UA terminal and made the flight. Saw Carolyn Kennedy while going through security!:cool: Worked out better since I got in to ORD early, but I had to give up my F seat on the BOS-CLE leg.

Now that 15 days or so have passed, I don't see a mileage credit for my BOS - ORD flight. Am I entitled to any mileage for that flight? Anyone face a similar situation before?

CO 1E Sep 9, 2008 12:23 pm
Originally Posted by kirfan (Post 10339214)
I was flying from BOS to ORD via CLE a couple of weeks ago. Flight to CLE was delayed so CO booked me on a UA flight to ORD. I ran over to the UA terminal and made the flight. Saw Carolyn Kennedy while going through security!:cool: Worked out better since I got in to ORD early, but I had to give up my F seat on the BOS-CLE leg.

Now that 15 days or so have passed, I don't see a mileage credit for my BOS - ORD flight. Am I entitled to any mileage for that flight? Anyone face a similar situation before?
Yes - just call in and request original routing credit for the BOS-CLE-ORD routing.

kingalien Sep 9, 2008 12:23 pm
Call or email Onepass for the credit of original routing.

kirfan Sep 9, 2008 2:19 pm
Thanks! I will call them right away.

texd Sep 10, 2008 12:23 am
You'll need to mail in your UA boarding passes, as I'm sure they told you when you called.

Mileage Credit for Cancelled Flights

When you are ticketed in advance and your flight is cancelled on the day of departure, we may re-accommodate you on another flight. If you are re-accommodated on Continental Airlines or a OnePass airline partner, you will receive mileage credit for the new flight(s) only.

If you are involuntarily re-accommodated on a non-OnePass airline partner flight, you may request mileage credit for your original flight itinerary. Send a written request for mileage credit to the OnePass Service Center. Explain the circumstances of the flight, and include a copy of your original passenger receipt as well as the boarding pass from the flight flown.

Exceptions include flights cancelled by uncontrollable circumstances (e.g., work stoppage or weather). In these situations members will not earn miles.

ConciergeMike Sep 10, 2008 6:29 am
This has been coming up a lot recently...not saying anything one way or another, just my powers of observation.


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