Elite Upgrades
Sep 8, 2008 | 12:44 pm
#1
Original Poster
Join Date: Sep 2007
Programs: UA-Plat, AA - EXP, SPG-Gold
Posts: 164
Elite Upgrades
Was on flight 164 from IAH to ORD. I am a platinum on a L class and I did not get upgraded but my co-worker who is Silver on S class received the upgrade. How is that possible if silver is under platinum?
Does this system have a flaw?
Does this system have a flaw?
Sep 8, 2008 | 12:54 pm
#2
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,437
Many many threads on the MANY problems with EUA, all of which were fixed recently.
Sep 8, 2008 | 12:55 pm
#3
Original Poster
Join Date: Sep 2007
Programs: UA-Plat, AA - EXP, SPG-Gold
Posts: 164
Well we can see that the fix did not work since Silver got upgraded before Platinum.
Sep 8, 2008 | 12:55 pm
#4
FlyerTalk Evangelist
Join Date: Feb 2006
Location: A festering pit; a pustule of a fistula set athwart the miasmic swamps of the armpit of the Gulf of Mexico - a Godforsaken wart upon a dark crevasse of the World. (IAH)
Programs: UA Lifetime Gold, BA Silver, Marriott Lifetime Plat, Hilton Gold, Accor Gold
Posts: 31,403
That is indeed strange. Are you sure your co-worker didn't use miles to upgrade, as a silver "purchasing" an upgrade with miles in advance of the flight would trump a Platinum on an L fare. If not, you might send a Private Message to CO Insider with details regarding what happened, and see what his response is. Let us know what the outcome is.
Sep 8, 2008 | 12:56 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2006
Location: A festering pit; a pustule of a fistula set athwart the miasmic swamps of the armpit of the Gulf of Mexico - a Godforsaken wart upon a dark crevasse of the World. (IAH)
Programs: UA Lifetime Gold, BA Silver, Marriott Lifetime Plat, Hilton Gold, Accor Gold
Posts: 31,403
Sep 8, 2008 | 12:59 pm
#6
Original Poster
Join Date: Sep 2007
Programs: UA-Plat, AA - EXP, SPG-Gold
Posts: 164
He did not upgrade with miles since we originated from LAX and LAX-IAH was not upgraded but system upgraded him from IAH-ORD.
Sep 8, 2008 | 1:00 pm
#7
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,594
Well, at least the EUA process worked on my PHL-IAH flight. Three Plats upgraded @ 5 days out. A bunch of people on the upgrade list until the day of and eventually upgraded at the gate.
I was not upgraded at check-in.
I was not upgraded at check-in.
Sep 8, 2008 | 1:01 pm
#8
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,594
Sep 8, 2008 | 1:08 pm
#9
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,892
Details needed. When did he get word of the upgrade? Did you guys check in at different times? Via different methods? Were your reservations somehow different (e.g., was his two separate segments/flights and did yours have both flights on the same PNR)?
Sep 8, 2008 | 1:26 pm
#10
Original Poster
Join Date: Sep 2007
Programs: UA-Plat, AA - EXP, SPG-Gold
Posts: 164
We are on seperate reservations and we cancelled at different times, he checked in about 2 hours before I did online. The upgrade was processed two days before the flight.
Sep 8, 2008 | 1:49 pm
#11
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,892
A Silver was upgraded > 24 hours before his flight?