Access refused to PC in LAS
Jul 31, 2008 | 2:42 pm
#1
Original Poster
Join Date: Jul 2008
Location: San Antonio TX
Programs: CO Plat, US Air Silver, SPG Gold
Posts: 79
Access refused to PC in LAS
CO prouds itself to haven opened a new PC in LAS, D-Gates. I intended to try it out today and presented a coupon that should have allowed me free access (not from Chase bank but an original CO coupon!). The two unfriendly dragons at the front desk declared that the coupon had expired - despite the fact that it did not have ANY expiration date! Despite travelling on a FC ticket and being a Gold Elite, they were not willing to accept their own company coupon but offered me a 45 USD daypass instead.
I respectfully declined this blatant attempt to create additional income.
Anyone with similar experiences in regard to PC coupons without expiration date?
A fine way to piss off loyal customers!
I respectfully declined this blatant attempt to create additional income.
Anyone with similar experiences in regard to PC coupons without expiration date?
A fine way to piss off loyal customers!
Jul 31, 2008 | 2:47 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: AS Titanium, Marriott Lifetime Plat, UA Gold
Posts: 11,594
CO prouds itself to haven opened a new PC in LAS, D-Gates. I intended to try it out today and presented a coupon that should have allowed me free access (not from Chase bank but an original CO coupon!). The two unfriendly dragons at the front desk declared that the coupon had expired - despite the fact that it did not have ANY expiration date! Despite travelling on a FC ticket and being a Gold Elite, they were not willing to accept their own company coupon but offered me a 45 USD daypass instead.
I respectfully declined this blatant attempt to create additional income.
Anyone with similar experiences in regard to PC coupons without expiration date?
A fine way to piss off loyal customers!
I respectfully declined this blatant attempt to create additional income.
Anyone with similar experiences in regard to PC coupons without expiration date?
A fine way to piss off loyal customers!
Jul 31, 2008 | 2:47 pm
#3
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
At some PC's around the system I've seen signs stating that XXX/YYY series of coupons (with no expiration date, IIRC) would no longer be valid after a certain date. Don't know what pass you were trying to use but maybe it was one of those.
That said it seems like poor form of CO - or any company - to impose expiration dates after the fact for a pre-purchased pass/gift-card/etc.
That said it seems like poor form of CO - or any company - to impose expiration dates after the fact for a pre-purchased pass/gift-card/etc.
Jul 31, 2008 | 3:02 pm
#4
Suspended
Join Date: Jul 2008
Posts: 28
I think the pres club card is still available for purchase.
Jul 31, 2008 | 3:05 pm
#5
Join Date: May 2007
Location: ATL
Programs: Delta SkyMiles (DM), Hilton Honors Diamond, Hyatt Globalist
Posts: 445
Also don't forget: AMEX Platinum gets you free access to the CO, NW, DL, and AA lounges as long as you fly one of those airlines.
Jul 31, 2008 | 4:48 pm
#6
Join Date: Mar 2005
Programs: Delta PM, AA Gold, HH Diamond, SPG Gold, Priority Club Platinum
Posts: 204
I tried to access NW club 2 weeks ago in Seattle when flying Delta and they wouldn't give me access.
Jul 31, 2008 | 5:22 pm
#7
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,497
Maybe the LAS dragons were trained at EWR. That would explain it
Jul 31, 2008 | 7:01 pm
#8
Join Date: Apr 2003
Location: Orlando
Programs: DL 4MM/DM, UA 1MM/Gold, AA Paper
Posts: 1,386
Buy a refundable ticket on NW and that will get you in. Then cancel!
Jul 31, 2008 | 8:07 pm
#10
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
CO prouds itself to haven opened a new PC in LAS, D-Gates. I intended to try it out today and presented a coupon that should have allowed me free access (not from Chase bank but an original CO coupon!). The two unfriendly dragons at the front desk declared that the coupon had expired - despite the fact that it did not have ANY expiration date! Despite travelling on a FC ticket and being a Gold Elite, they were not willing to accept their own company coupon but offered me a 45 USD daypass instead.
I respectfully declined this blatant attempt to create additional income.
Anyone with similar experiences in regard to PC coupons without expiration date?
A fine way to piss off loyal customers!
I respectfully declined this blatant attempt to create additional income.
Anyone with similar experiences in regard to PC coupons without expiration date?
A fine way to piss off loyal customers!
Jul 31, 2008 | 9:57 pm
#11
Join Date: Dec 2003
Location: LAS, SAT, IAH
Programs: Flying Nut
Posts: 6,368
Sorry to hear of your problems. Those were well publicied that they expired. I think that I heard they had a problem with people making their own. They stopped accepting those and I thought I had seen the signs in a lot of the clubs to this date but I may just be an old member and recall the old days.
Jul 31, 2008 | 11:52 pm
#12
Join Date: Jan 2004
Location: Phoenix, Arizona
Posts: 3,169
those passes expired years ago. i believe they were the passes that elites were given as part of the yearly elite package.
they were easily duplicated and I can only assume that was the reasoning for their gradual expiration.
CO did all they could do to announce, advertise and display that these passes (pics and all) would expire.
unless you're a new gold elite, and have not had status for any of the last 3 or 4 years, you would have clearly seen the notices posted at every entrance of every PC.
it sucks, but they had to do something to eliminte the fraud.
they were easily duplicated and I can only assume that was the reasoning for their gradual expiration.
CO did all they could do to announce, advertise and display that these passes (pics and all) would expire.
unless you're a new gold elite, and have not had status for any of the last 3 or 4 years, you would have clearly seen the notices posted at every entrance of every PC.
it sucks, but they had to do something to eliminte the fraud.
Aug 1, 2008 | 11:00 am
#13
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,614
The fraud that CO caused by making them EASY to duplicate and placing NO expiration date on them... It's interesting how the honest consumer always loses!
Anyone who does any time of retail business would know to put expiration dates on coupons (even if it's two or three years).
Anyone who does any time of retail business would know to put expiration dates on coupons (even if it's two or three years).
Aug 1, 2008 | 7:51 pm
#14
Join Date: Dec 2003
Location: LAS, SAT, IAH
Programs: Flying Nut
Posts: 6,368
Most likely they were trying to make them of more value vs. less. I do wonder why they didnt just offer a reduced admit like $20 if you had the coupon. Still cheaper than the $40 or $45 and covers the basic cost of the guest. Kinda a win/win in my opinion.
I do wonder how the guest counts are doing in the new LAS PC though. I do hope that they are up and showing CO that they made the right move.
I do wonder how the guest counts are doing in the new LAS PC though. I do hope that they are up and showing CO that they made the right move.
Aug 1, 2008 | 8:14 pm
#15
Join Date: Jul 2004
Location: Fll/mia/bkk
Programs: AA explt, 5.5 million miler
Posts: 206
I was in the LAS PC last Friday around noontime and there were about 10 people in there. It's a great club, but it was pretty quiet