Au Does Not Work
Nov 15, 2007 | 10:23 pm
#1
Original Poster
Join Date: May 2007
Location: Dubai, UAE
Programs: BA GGL, EK Plat, Hilton Diamond, AMEX Plat
Posts: 175
Au Does Not Work
Well here I sit in my hotel room pissed off after getting off the phone with my girlfriend who is Gold and her telling me that she a visit from the Upgrade Fairy today. I said " ARE YOU KIDDING ME!!!" After flying 80,000 miles this year for work and getting Plat I never got my upgrade for Saturday and got trumped by and Gold and god knows how many others. In the end I don't care if she gets the AU or I do because I am nice guy and would let her sit up front anyways.
Anyone else have this happen. Also, we booked together and then she split her off the res so technically I booked first. I am not a happy camper because now first is BOOKED!
Anyone else have this happen. Also, we booked together and then she split her off the res so technically I booked first. I am not a happy camper because now first is BOOKED!
Nov 15, 2007 | 11:04 pm
#2
Join Date: Feb 2007
Location: SFO/SJC/OAK
Programs: CO Plat (thanks to FT), UA 1P, AA
Posts: 338
Ok, let me see if I understand this correctly...
You are saying that, for the exact same flight, a Gold Elite received an upgrade before a Platinum Elite?
That should definitely not happen! If that is the case, you should PM CO_Insider, and he would probably want to know all the details...
You are saying that, for the exact same flight, a Gold Elite received an upgrade before a Platinum Elite?
That should definitely not happen! If that is the case, you should PM CO_Insider, and he would probably want to know all the details...
Nov 15, 2007 | 11:32 pm
#3
Join Date: Apr 2006
Posts: 3,540
If the Gold was flying on a Y fare she will trump a Plat not flying full fare economy. Was the OP sure he was on the upgrade list?
Nov 16, 2007 | 12:02 am
#4
Original Poster
Join Date: May 2007
Location: Dubai, UAE
Programs: BA GGL, EK Plat, Hilton Diamond, AMEX Plat
Posts: 175
Same fare class booked at the same time then separated later. I booked this a while ago when I was silver. Would that make a difference. I called CO and they moved both of us to an earlier flight F confirmed all the way. I am still bummed though, the flight I was originally on was a 752 which is always nice to be on. Co had no idea how this happened and was very helpful.
Nov 16, 2007 | 5:30 am
#5
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
The person you spoke to might not know, but if you really did get passed over for the upgrade by someone with lower status CO Insider will be able to look at the details of your ticket and get an answer from the people who can figure it out.
For clarification, AU is the immediate upgrade for elites on a Y fare. EUA is the free upgrade based on status levels that happens 5/3/1 days prior to departure. It sounds like the latter failed for you, not the former.
For clarification, AU is the immediate upgrade for elites on a Y fare. EUA is the free upgrade based on status levels that happens 5/3/1 days prior to departure. It sounds like the latter failed for you, not the former.
Nov 16, 2007 | 6:13 am
#6
FlyerTalk Evangelist
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Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Posts: 38,682
Nov 16, 2007 | 6:41 am
#7
Join Date: Jun 2006
Location: Little Ferry, NJ
Programs: UA GS / 1MM, MR Ambassador / LTTE, Hertz Platinum
Posts: 298
ive had suspicion of this happening too. There have been flights where I have unofficially been told by the GA that i was "first on the list" then when I get on the plane they go and get someone else for an upgrade. I have no clue how it happens...
Nov 16, 2007 | 6:52 am
#8
Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
You should check that your name on the ticket matches exactly the name on your NonePass account, that has been the source of problems in the past.
Nov 16, 2007 | 7:08 am
#9
Join Date: Oct 2006
Location: CRP
Programs: CO-Platinum; Amex Platinum; SPG-Gold; Peasant with AA, & WN, Hotels: PH, KC, OM, HH, MC, HI(IN) & JD
Posts: 402
My daughter just moved from silver to gold. If EUA is looking at elite level when booked instead of at time of upgrade, can it be fixed by having reservation agent remove FF number then re-adding it? We have 6 EUA eligable segments booked through DEC., so I'm sure she'd like to move up.
Nov 16, 2007 | 8:25 am
#10
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Posts: 38,682
Nov 16, 2007 | 12:38 pm
#12
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Posts: 38,682
Nov 16, 2007 | 4:53 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,857
There have been issues of late that I have heard of (and experienced) when EUA does not work properly.
Recently, I was flying BOS-IAH-SFO, the IAH-SFO was the 9pm-11:30p that may or may not make the last train into the city... in any event the 9pm into SFO is one of the few flights that silvers can count on an upgrade on. The day before I was still not upgraded and it was A9.
I called up to see what was up with that, and the agent (who was great) said that was really odd, put me on hold to check on it. When he came back he said "you should have been upgraded" and did it manually.
Kudos for empowering agents to fix such things, but I wonder what is going on with EUA....
Recently, I was flying BOS-IAH-SFO, the IAH-SFO was the 9pm-11:30p that may or may not make the last train into the city... in any event the 9pm into SFO is one of the few flights that silvers can count on an upgrade on. The day before I was still not upgraded and it was A9.
I called up to see what was up with that, and the agent (who was great) said that was really odd, put me on hold to check on it. When he came back he said "you should have been upgraded" and did it manually.
Kudos for empowering agents to fix such things, but I wonder what is going on with EUA....
Nov 16, 2007 | 8:17 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
There have been issues of late that I have heard of (and experienced) when EUA does not work properly.
Recently, I was flying BOS-IAH-SFO, the IAH-SFO was the 9pm-11:30p that may or may not make the last train into the city... in any event the 9pm into SFO is one of the few flights that silvers can count on an upgrade on. The day before I was still not upgraded and it was A9.
I called up to see what was up with that, and the agent (who was great) said that was really odd, put me on hold to check on it. When he came back he said "you should have been upgraded" and did it manually.
Kudos for empowering agents to fix such things, but I wonder what is going on with EUA....
Recently, I was flying BOS-IAH-SFO, the IAH-SFO was the 9pm-11:30p that may or may not make the last train into the city... in any event the 9pm into SFO is one of the few flights that silvers can count on an upgrade on. The day before I was still not upgraded and it was A9.
I called up to see what was up with that, and the agent (who was great) said that was really odd, put me on hold to check on it. When he came back he said "you should have been upgraded" and did it manually.
Kudos for empowering agents to fix such things, but I wonder what is going on with EUA....
Nov 16, 2007 | 8:41 pm
#15
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
My gf was recently on a SFO-IAH as plat. I watched the inventory dwindle slowly from A7 all the way down to A0 on checkin day.
While I'm not sure what happened, I wouldn't be surprised if seats got released to upgrade inventory, EUA did not run, and they were assigned to random Elites as they checked in at different times.
They really need to close that checkin loophole.
While I'm not sure what happened, I wouldn't be surprised if seats got released to upgrade inventory, EUA did not run, and they were assigned to random Elites as they checked in at different times.
They really need to close that checkin loophole.