Originally Posted by entropy

There have been issues of late that I have heard of (and experienced) when EUA does not work properly.

Recently, I was flying BOS-IAH-SFO, the IAH-SFO was the 9pm-11:30p that may or may not make the last train into the city... in any event the 9pm into SFO is one of the few flights that silvers can count on an upgrade on. The day before I was still not upgraded and it was A9.

I called up to see what was up with that, and the agent (who was great) said that was really odd, put me on hold to check on it. When he came back he said "you should have been upgraded" and did it manually.
Kudos for empowering agents to fix such things, but I wonder what is going on with EUA....