Request(s) for the next CO.com
Oct 3, 2007 | 2:12 pm
#16
FlyerTalk Evangelist
Join Date: May 2001
Location: Washington, DC
Programs: DL Diamond, B6 Mosaic, AS MPV Gold, UA Gold MM, Marriott Plat, SPG Plat, Nat'l Exec Elite
Posts: 16,679
Well at least they're working on it. I can't tell you how many times in May and June I was sitting in B84 waiting for a Chautauqua plane to arrive on a bad weather day at IAH to take me to LBB or MAF, and nobody had any idea when the plane was going to show up at IAH. More than once I remember the gate agents at B84 getting on the phone to call various stations looking for a specific Chautauqua CRJ and asking if it was still on the ground, or if it had even arrived yet. Obviously there's a big disconnect between Chautauqua's dispatch system and Continental, which I'm sure has something to do with the complete lack of TripAlert updates for Chautauqua flights.
Oct 3, 2007 | 4:16 pm
#17
Original Poster
Join Date: Dec 2004
Location: NYC
Programs: CO Plat, Starwood Plat, Hyatt Plat, Hilton Diamond, CO Pres. Plus, Hertz #1 Gold
Posts: 1,223
This is not going to be possible. Continental made the booking in their RES system (Shares) since it is on a partner carrier made a duplicate booking with a different locator on Northwest's System (PARS). They are linked in the record so I'm not sure where the confusion is from the NW side. If you give the agents your last name and flight number it should be easy to find your booking. No different if you checked in on line or through the kiosks at the airport.
It's the same issue if you booked through a travel agent. If they have a Sabre terminal, but booked on CO flights you're going to get a Sabre locator and a CO locator. They should be synced in real time so any change to either booking should be reflected in the copy version.
The RES systems between CO and NW are unique and very different. CO is running a IBM mainframe and Northwest is using Unisys. Northwest has a completely unique inventory control mechanism compared to Continental. I don't know that this is still true, but the International and Domestic inventory management systems at NW aren't even the same. NW still thinks it's two airlines, (Northwest Orient and Republic), in the head office in certain departments.
That being said it would be virtually impossible for CO and NW to create identical locators for every codeshare booking.
It's the same issue if you booked through a travel agent. If they have a Sabre terminal, but booked on CO flights you're going to get a Sabre locator and a CO locator. They should be synced in real time so any change to either booking should be reflected in the copy version.
The RES systems between CO and NW are unique and very different. CO is running a IBM mainframe and Northwest is using Unisys. Northwest has a completely unique inventory control mechanism compared to Continental. I don't know that this is still true, but the International and Domestic inventory management systems at NW aren't even the same. NW still thinks it's two airlines, (Northwest Orient and Republic), in the head office in certain departments.
That being said it would be virtually impossible for CO and NW to create identical locators for every codeshare booking.
Oct 3, 2007 | 5:36 pm
#18
Join Date: Feb 2000
Location: Los Angeles, CA, USA
Programs: AA EXP and Lifetime Gold, UA LifetMarriott Lifetime Platinum, Hilton Diamond
Posts: 1,011
My wish list
1. Book revenue NW/DL/Alaska flights at Continental.com. I can book reward tickets, but I can't purchase revenue tickets. For people who travel multiple cities trips, this will make our life easier.
2. My own pages with special offers tailor to me. AA.com does a good job on this. AA.com lists fare alert from my cities and routes I travel frequently.
3. Have Deal finders. Another AA.com feature. There is nothing more frustrated when you book a flight for $400 and the next day it drops to $300. I choose AA over CO several times because of their deal finders.
2. My own pages with special offers tailor to me. AA.com does a good job on this. AA.com lists fare alert from my cities and routes I travel frequently.
3. Have Deal finders. Another AA.com feature. There is nothing more frustrated when you book a flight for $400 and the next day it drops to $300. I choose AA over CO several times because of their deal finders.
Oct 3, 2007 | 7:03 pm
#19
Join Date: Sep 2006
Location: CLE
Programs: CO Gold - 1MM, IC Plat, Hertz PC
Posts: 1,644
PC Location Chart. Even though it was recently revamped and commented on during the OnePass Forum. I find that the color coded bullets to define BF or PC access is sometimes hard to see on my laptop screen, maybe its my aging eyes. However one bullet is pale green and the other a pale blue (imo). It would be nice to see all three bullets distinctively different colors, i.e. Red, Blue & Yellow.
Oct 3, 2007 | 7:24 pm
#20
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,133
Ability to specify fare classes separately for outbound and return.
Oct 3, 2007 | 10:16 pm
#21
Join Date: Apr 2007
Location: nyc
Programs: CO Plat & MP 1K
Posts: 870
I echo that, I've had to call continental.com online help to try to book things like this. Also, it seems that once you upgrade a segment of a roundtrip with miles online then it is not possible to go back and upgrade other segments without calling up continental.com.
Oct 4, 2007 | 12:53 am
#22
Join Date: Dec 2004
Location: AUS
Posts: 690
(You probably know about Continental's weekend online fare specials already.)
Oct 4, 2007 | 4:52 am
#23
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,133
FareCompare's Getaway Maps are quite close to what you describe. Enjoy Tulsa!
(You probably know about Continental's weekend online fare specials already.)
(You probably know about Continental's weekend online fare specials already.)
Oct 7, 2007 | 3:35 pm
#24
Join Date: Apr 2007
Location: SAT
Programs: UA Premier Silver
Posts: 3,682
I would like it to show our lifetime earned miles as well as our lifetime elite earned miles.
Oct 7, 2007 | 4:26 pm
#25
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I have to assume that this will be part of the Million Miler program that they are working on. There's no way that they'd roll it out without some ability to have folks check their status without calling in to OPSC.