Not to get off message, but where did it say I wasn't nice to someone? I didn't even have the opportunity to be unpleasant, if I had been so inclined. The post dealt with the fact that there weren't any senior employees around the elite check in area at a main hub, to assist (or be rude to). When I finally asked for help from a gate agent, the response began with an admonition from the employee, blaming me for not being early enough, which was not accurate. If that sort of "customer is always wrong" approach is what passes for customer service, the line is headed for trouble.

I have to say that the OP has some good points about the current status of CO. No one can deny that they are a very "what have you done for me lately" airline when compared to the other legacy carriers (no lifetime elite for x MM miles flown as a great example).

And whatever happened to the whole idea of buying a premium ticket for the entire experience, not just a wider seat with free alcohol? I think those were the burried messages of the first two posters. I could be wrong, though...

CLG

You are correct. OnePass is virtually useless, which is probably as it should be, if the product is priced right, and the capacity balanced, both of which I believe are. That said, they have to stop treating paying customers like they are freebies. I got tired of laying out nearly $700 for tickets on my semi weekly Florida winter commute, and driving an hour to Newark, when AirTran began nonstop White Plains to Palm Beach for nearly $300 less, offering a Business Class seat that will match anything on a domestic CO aircraft. I have had a similar experience with Spirit, out of LGA to FLL. At the current time, there is no difference, other than avoiding the chaos of the Newark hub, with everything practically self service. This is not a gas station, or a bank, where the customer has been transitioned to doing it by themselves. It's a service business, so how about some?