Not to get off message, but where did it say I wasn't nice to someone? I didn't even have the opportunity to be unpleasant, if I had been so inclined. The post dealt with the fact that there weren't any senior employees around the elite check in area at a main hub, to assist (or be rude to). When I finally asked for help from a gate agent, the response began with an admonition from the employee, blaming me for not being early enough, which was not accurate. If that sort of "customer is always wrong" approach is what passes for customer service, the line is headed for trouble.