You are correct. OnePass is virtually useless, which is probably as it should be, if the product is priced right, and the capacity balanced, both of which I believe are. That said, they have to stop treating paying customers like they are freebies. I got tired of laying out nearly $700 for tickets on my semi weekly Florida winter commute, and driving an hour to Newark, when AirTran began nonstop White Plains to Palm Beach for nearly $300 less, offering a Business Class seat that will match anything on a domestic CO aircraft. I have had a similar experience with Spirit, out of LGA to FLL. At the current time, there is no difference, other than avoiding the chaos of the Newark hub, with everything practically self service. This is not a gas station, or a bank, where the customer has been transitioned to doing it by themselves. It's a service business, so how about some?