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EQM postings problem

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Old Sep 28, 2006 | 2:38 pm
  #1  
worldwidetraveler
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EQM postings problem
I've just reviewed my on-line One Pass account and see that recently completed CO flights booked on co.com are only posting 50% for EQM's vs. the actual One Pass miles. Crediting me for the missing EQM's will allow me to reach an Elite qualification level.
Is this a known problem within CO's IT department? Guess I'll have to call the One Pass Service Center to get it corrected but I hate the long hold times!
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Old Sep 29, 2006 | 6:55 pm
  #2  
Hoser
 
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It might be the fare you traveled. I-fares only get 50% of either mileage or points (dont recall) unless you book and or checkin online. Send an email to the one pass center to clarify
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Old Sep 29, 2006 | 7:02 pm
  #3  
kingalien
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alternatively you can send an email so you don't have to wait on hold. Usually a reply is given within 48 hours.
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Old Sep 29, 2006 | 7:53 pm
  #4  
wanaflyforless
 
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Reading the OP helps.

Originally Posted by worldwidetraveler
recently completed CO flights booked on co.com are only posting 50% for EQM's

Originally Posted by Hoser
fares only get 50% of mileage unless you book online.


To the OP, simply call or email CO. You should get the missing EQMs credited.
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Old Sep 29, 2006 | 8:25 pm
  #5  
worldwidetraveler
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Problem resolved
Called OnePass service center. Only had to wait 20 minutes on hold. CSR asked if I had purchased thru co.com & upon my affirmative reply, posted the 100% EQM's.
What I don't understand is why the co.com purchase & subsequent completed flights couldn't be cross-checked by the CO software & therefor posting the 100% EQM's immediately.
Or could it be that certain fares in the future will not receive 100% EQM's even though purchased on co.com?
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Old Sep 29, 2006 | 9:18 pm
  #6  
Catbert10
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This is an issue that's been around for a long time. It happens a lot whenever there's a change in the original itin that causes the record to somehow lose track of the CO.com purchase.
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Old Sep 30, 2006 | 7:50 pm
  #7  
vdostoi1
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Originally Posted by worldwidetraveler
Called OnePass service center. Only had to wait 20 minutes on hold. CSR asked if I had purchased thru co.com & upon my affirmative reply, posted the 100% EQM's.
What I don't understand is why the co.com purchase & subsequent completed flights couldn't be cross-checked by the CO software & therefor posting the 100% EQM's immediately.
Or could it be that certain fares in the future will not receive 100% EQM's even though purchased on co.com?
I have never had to wait more than three minutes for a OP Service Center rep. The way you access it is call the Elite Priority Line, press 2 (for InfoPass) and then when it starts giving you a spiel about entering your OP information, say "Operator" and you will be connected to a service rep in no time. I believe all calls that go through Elite toll-free line are tagged so they get priority in the queue when you call.
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Old Sep 30, 2006 | 7:57 pm
  #8  
vdostoi1
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Originally Posted by worldwidetraveler
Called OnePass service center. Only had to wait 20 minutes on hold. CSR asked if I had purchased thru co.com & upon my affirmative reply, posted the 100% EQM's.
What I don't understand is why the co.com purchase & subsequent completed flights couldn't be cross-checked by the CO software & therefor posting the 100% EQM's immediately.
Or could it be that certain fares in the future will not receive 100% EQM's even though purchased on co.com?
Also, the 50% issue has come up for me even when I purchased the ticket on-line... It happened when the agent reissued my BP and then instead of 100% EQMs I only got 50%. So you do have to monitor closely. Any time there is a change in the itinerary, you may get stuck with a 50% EQM so always keep proof that you purchased the fare on-line (it should be in their systems but I would print and save a copy of the receipt just in case).
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