Originally Posted by worldwidetraveler
Called OnePass service center. Only had to wait 20 minutes on hold. CSR asked if I had purchased thru co.com & upon my affirmative reply, posted the 100% EQM's.
What I don't understand is why the co.com purchase & subsequent completed flights couldn't be cross-checked by the CO software & therefor posting the 100% EQM's immediately.
Or could it be that certain fares in the future will not receive 100% EQM's even though purchased on co.com?
I have never had to wait more than three minutes for a OP Service Center rep. The way you access it is call the Elite Priority Line, press 2 (for InfoPass) and then when it starts giving you a spiel about entering your OP information, say "Operator" and you will be connected to a service rep in no time. I believe all calls that go through Elite toll-free line are tagged so they get priority in the queue when you call.