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Just got Hell going IAH to AMS

 
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Old Nov 30, 2005 | 10:04 am
  #1  
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Join Date: Nov 2004
Location: Houston
Programs: AmEx Plat, CO Plat, SPG Gold, Hertz Gold
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Just got Hell going IAH to AMS

So I've always enjoyed flying CO especially to Europe, which would explain why my entire family (2 sons included) have requalified for Plat status this year.

Unfortunately this last trip I took from IAH to AMS was just horrible. Recancellations/rebookings/baggage fees because of messed up stop-overs because of the rebookings - what a mess - and almost $2k in fees all from a check-in gone horribly wrong. And to top it off, an extremely rude FA that must have had something against me.

Does anyone have an email address or snail mail address for the higher-ups in CO? Want to let them know what all happened.

Thanks in Advance.
mufaddal is offline  
Old Nov 30, 2005 | 10:55 am
  #2  
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Originally Posted by mufaddal
Recancellations/rebookings/baggage fees because of messed up stop-overs because of the rebookings - what a mess - and almost $2k in fees all from a check-in gone horribly wrong.
Details please.
UpgradeMe is offline  
Old Nov 30, 2005 | 3:24 pm
  #3  
 
Join Date: Apr 2005
Programs: CO - Plat, NW - Gold, Hilton Gold, Marriott Silver, Starwood Plat.
Posts: 355
Originally Posted by mufaddal
So I've always enjoyed flying CO especially to Europe, which would explain why my entire family (2 sons included) have requalified for Plat status this year.

Unfortunately this last trip I took from IAH to AMS was just horrible. Recancellations/rebookings/baggage fees because of messed up stop-overs because of the rebookings - what a mess - and almost $2k in fees all from a check-in gone horribly wrong. And to top it off, an extremely rude FA that must have had something against me.

Does anyone have an email address or snail mail address for the higher-ups in CO? Want to let them know what all happened.

Thanks in Advance.
Larry Kellner's contact information:
[email protected]
713-324-2942

Good Luck
tincan is offline  
Old Nov 30, 2005 | 5:12 pm
  #4  
 
Join Date: Dec 2004
Posts: 1,613
Originally Posted by UpgradeMe
Details please.
No, actually - thanks for not giving the details melodramatically like some posters, and thereby retaining your credibility.
yellow77 is offline  
Old Nov 30, 2005 | 5:15 pm
  #5  
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Join Date: Oct 2004
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Originally Posted by tincan
Larry Kellner's contact information:
[email protected]
713-324-2942
This + the other customer care issues = Larry's inbox is going to be full this week!

Last edited by J.Edward; Nov 30, 2005 at 7:25 pm
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Old Dec 1, 2005 | 2:00 pm
  #6  
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Join Date: Nov 2004
Location: Houston
Programs: AmEx Plat, CO Plat, SPG Gold, Hertz Gold
Posts: 62
Originally Posted by yellow77
No, actually - thanks for not giving the details melodramatically like some posters, and thereby retaining your credibility.
Thats how I felt, but if you guys really want to hear my bleeding heart story I'll tell you!

Anyway thanks to tincan for the info.

Last edited by mufaddal; Dec 1, 2005 at 2:05 pm
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