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-   -   Just got Hell going IAH to AMS (https://www.flyertalk.com/forum/continental-onepass-pre-merger/498450-just-got-hell-going-iah-ams.html)

mufaddal Nov 30, 2005 10:04 am
Just got Hell going IAH to AMS
 
So I've always enjoyed flying CO especially to Europe, which would explain why my entire family (2 sons included) have requalified for Plat status this year.

Unfortunately this last trip I took from IAH to AMS was just horrible. Recancellations/rebookings/baggage fees because of messed up stop-overs because of the rebookings - what a mess - and almost $2k in fees all from a check-in gone horribly wrong. And to top it off, an extremely rude FA that must have had something against me.

Does anyone have an email address or snail mail address for the higher-ups in CO? Want to let them know what all happened.

Thanks in Advance.

UpgradeMe Nov 30, 2005 10:55 am
Originally Posted by mufaddal
Recancellations/rebookings/baggage fees because of messed up stop-overs because of the rebookings - what a mess - and almost $2k in fees all from a check-in gone horribly wrong.
Details please.

tincan Nov 30, 2005 3:24 pm
Originally Posted by mufaddal
So I've always enjoyed flying CO especially to Europe, which would explain why my entire family (2 sons included) have requalified for Plat status this year.

Unfortunately this last trip I took from IAH to AMS was just horrible. Recancellations/rebookings/baggage fees because of messed up stop-overs because of the rebookings - what a mess - and almost $2k in fees all from a check-in gone horribly wrong. And to top it off, an extremely rude FA that must have had something against me.

Does anyone have an email address or snail mail address for the higher-ups in CO? Want to let them know what all happened.

Thanks in Advance.
Larry Kellner's contact information:
[email protected]
713-324-2942

Good Luck

yellow77 Nov 30, 2005 5:12 pm
Originally Posted by UpgradeMe
Details please.
No, actually - thanks for not giving the details melodramatically like some posters, and thereby retaining your credibility.

J.Edward Nov 30, 2005 5:15 pm
Originally Posted by tincan
Larry Kellner's contact information:
[email protected]
713-324-2942
This + the other customer care issues = Larry's inbox is going to be full this week! :eek:

mufaddal Dec 1, 2005 2:00 pm
Originally Posted by yellow77
No, actually - thanks for not giving the details melodramatically like some posters, and thereby retaining your credibility.
Thats how I felt, but if you guys really want to hear my bleeding heart story I'll tell you!

Anyway thanks to tincan for the info.


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