I run into the Concierge at IAH and at GRU doing the CO93 and CO94 runs. They always offer assistance at the connection point and take the time to thank you for your business. I always arrange to use the showers at IAH in the morning. CO94 is the first aircraft to arrive at IAH every morning, so the Presidents Clubs are ALWAYS peaceful and empty.

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Do not sit in the back.

Anyone know if showers are always available in CDG through the BF concierge like this? Is the AA arrivals lounge the only CDG arrival facilities for CO? My BF award flight lands at 7:30 AM... would be nice to line up a shower somewhere.

The President's Club page mentions the Air France Concorde Lounge, but it's starred: "* Must present membership card and Continental Airlines ticket issued for same-day departure for entry." So does that mean it's not available for arriving pax?

On a recent trip to LGW I had to make a very tight (50min) connection to North Terminal for a BA flight to NAP. Thus I was very happy when, at the start of my flight the Concierge came and asked if I would need any assistance. I explained my situation and (at that point) felt confident I would be getting some help as she seemed to write down my request. At the end of the flight, I reminded the concierge of my need for assistance, as it was now even a tighter connection time and was told to see the 'agents' outside the cabin door. I did, and was told by 2 different agents "just follow the signs to North Terminal, and you'd better hurry as you don't have much time!!"~~~ so my question is what exactly should have been done or what is their function in a case of connections??
PS--I did make my flight, but just barely.

I have seen the red coats at AMS meet the arriving CO flight with electric carts to wisk pax with tight connections to their gates. Better service than you received for sure.

SunLover

You should be able to use the AA lounge. The departure concierge will probably ask you about it and maybe give you an invitation. If not, ask the arrival concierge in CDG when you step off the plane.

If you were speaking to someone while in the air, it was NOT a BF concierge.

On arrival in MAN this week off of an H fare upgraded BF ticket; we were given a hotel room at the Radisson SAS to use until 3pm.


And in CDG (2 years ago) we were given a day room at the Sheraton Hotel off of Term 2.

- HF

after a very late arrival from NRT, an announcement was made on board that all BF passengers should speak to the concierge in the jetway, while all coach passengers should proceed to the customer service counter after clearning customs.

In the jetway, the concierge handed me an envelope containing my hotel voucher, discount coupon, meal vouchers, calling card, and boarding passes for my flight the following morning - addressed me by name, was very friendly and apologetic - and the experience took 99.9% of the edge off the fact I was stuck overnight after a 12 hour flight and was not going to make it home to my own bed. BF pax got the on-airport Marriott, while coach pax were bused over to an offsite property of 'less prestige'. Definately 'feel good' service and very well received. I did feel sorry for the masses in coach who had to pile through customs without knowing their fate and then line up for customer service to find alternatives for them, but I would not have traded my concierge treatment for anything

I remember that on my way to NRT, the concierge came on board and spoke directly to a small number of passengers - I guessed they were paid BF, while the rest of us were upgrades, and thus did not get a personal greeting

I have never been able to discover a BF concierge strategy in whom gets a personal visit an whom not prior to take off with regard to full fare versus upgraded BF. Sometimes they hop aboard for only a few minutes, which obviously makes a full load in a 777 difficult to handle. Whenever I think the visit of a concierge might be welcome (in order to arrange after flight issues) I just give my business card for lamination at the check-in desk, which will be handed out by the concierge in the plane, thereby assuring a visit. Sometimes the concierge is present at the check-in desk for handling post arrival issues.

Do they do the biz card thing everywhere? I've only had it offered at the PC at LGW.

I have the same question. I had it done at LGW, but a few weeks later, the tag got mangled in a baggage sorter at NRT! Anyway, do they do it at IAH? I heard a guy ask for this (a few months ago) at IAH as we were waiting for CO 10 to CDG. The concierge just laughed -- and walked away! He was full-fare J, too, because I saw his ticket as he was stowing his gear next to mine in the cabin (not that the fare should make a difference on this issue). So...I'm wondering if I can get this done at IAH.

They usually don't offer it spontaneously, but never seem surprised when I ask for it. If I remember correctly, I have read on this board that it is provided at the EWR and IAH hubs too. I cannot comment on that since checking-in at those stations I will be heading home (and usually don't need a concierge to direct me to my mansion ).

I go tthrough EWR's PC almost weekly and have never had it offered, in fact the only place where I do seem to get my card laminated is in HKG. I was just in LGW three times in the past month and nary a word about this service!

I think it has nothing to do with the PC, but check-in desk//concierge instead.

I am flying EWR-LHR using a CO award on VS as a CO codeshare, CO 8222 (VS 2) and CO 8221 (VS 1) next month. Will I receive Concierge service only if I go to Terminal C first (my VS 744 departs out of Terminal B)? Will there be a Concierge at Terminal B to handle CO BF/UC passengers like me? Do I just check in at VS in Terminal B and get all a VS Upper Class pax gets (Clubhouse, Revivals, but no limo)? Do CO BF/UC pax get access to another arrivals lounge in LHR, to include a very welcome shower?