Concierge with BF
Jan 15, 2004 | 2:49 pm
#1
Original Poster
Join Date: Jun 2001
Location: ICT
Programs: SPG Gold, CO Silver, HH Gold, Marriot Silver
Posts: 95
Concierge with BF
Taking my first BF flight with CO in May. Saw this on the CO website.
What services can I expect from the Concierge? I noticed that this is only available in IAH, EWR, and CLE.
Anything free or cool?..
. Looking to get the most out of this.
Thanks...
What services can I expect from the Concierge? I noticed that this is only available in IAH, EWR, and CLE.
Anything free or cool?..
. Looking to get the most out of this. Thanks...
Jan 15, 2004 | 3:00 pm
#2
Join Date: Oct 1999
Location: Southwest Desert, under a rock, watch out! ~~~~~~~~~~~~~~~~<" You can get there, but it's gonna cost you!
Programs: Previously NonePass, now UA 1K (*Enhanced*)
Posts: 4,248
Don't expect too much and you won't be disappointed.
Jan 15, 2004 | 3:36 pm
#3
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,206
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by andyjo:
Anything free or cool?... Looking to get the most out of this.
Thanks...</font>
Anything free or cool?..
. Looking to get the most out of this. Thanks...</font>
Just your typical redcoat-type of service...
Jan 15, 2004 | 3:39 pm
#4
Original Member
Join Date: May 1998
Location: Houston, Texas, TEXAS
Posts: 1,510
Maybe the Concierge will find a popular closeby restaurant. 
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"The Eyes of Texas Are Upon You"
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"The Eyes of Texas Are Upon You"
Jan 15, 2004 | 3:54 pm
#5
Join Date: Feb 2001
Location: New York, NY
Posts: 85
On a recent BF flight to CDG, the concierge introduced herself, asked whether I had a connection at CDG (I didn't, but I assume she would have let the CDG concierge know if I did), asked whether I needed help with ground transportation in Paris, and asked whether she could do anything else. I asked about shower facilities at CDG, and upon arrival, the CDG concierge showed up with a pass to the AA arrivals lounge with shower (I decided to skip the shower, and went straight into town).
It seems to me that the concierge at the departure airport can be most helpful by letting the concierge at the arrival airport know of anything you'll need upon arrival.
It seems to me that the concierge at the departure airport can be most helpful by letting the concierge at the arrival airport know of anything you'll need upon arrival.
Jan 15, 2004 | 5:11 pm
#6
Join Date: Jun 2002
Location: Los Angeles, CA
Posts: 123
I've heard that if you have a European mailing address, the concierge service provides limousines at both ends of your journey!
Jan 15, 2004 | 6:30 pm
#7
Original Poster
Join Date: Jun 2001
Location: ICT
Programs: SPG Gold, CO Silver, HH Gold, Marriot Silver
Posts: 95
I suppose that the transportation services, ie limo, etc arent provided free of charge either. They just get them setup for you.
Oh well. Always looking for something more.
Thanks for the replies.
Oh well. Always looking for something more.
Thanks for the replies.
Jan 16, 2004 | 4:02 am
#8
Join Date: Nov 2003
Location: NJ
Posts: 74
I have found the Concierge On Continental to be most helpful on my BF flights with fixing ticket issues and contacting the arrival Concierge to assist with conx, and shower facilities or anything else I may need.
Jan 16, 2004 | 6:09 am
#9
Join Date: Nov 2000
Location: Da Nang, Vietnam
Programs: Vietnam Airlines Lotusmiles Platinum
Posts: 2,426
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by andyjo:
I suppose that the transportation services, ie limo, etc arent provided free of charge either. </font>
I suppose that the transportation services, ie limo, etc arent provided free of charge either. </font>
[This message has been edited by Cris L (edited Jan 16, 2004).]
Jan 16, 2004 | 6:57 am
#10
Join Date: May 2003
Location: Amsterdam, Holland
Posts: 34
Not in AMsterdam!
Jan 16, 2004 | 7:46 am
#11
Join Date: Oct 2003
Location: Los Angeles, CA (formerly New Haven, CT)
Programs: US Gold, *A Gold, SPG Gold, ex-CO Gold
Posts: 396
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Cris L:
[B] Actually they are provided complimentarily to all paid BF pax originating in the UK.
B]</font>
[B] Actually they are provided complimentarily to all paid BF pax originating in the UK.
B]</font>
Jan 16, 2004 | 8:22 am
#12
Join Date: Jul 2000
Posts: 866
I've had BF concierges twice voluntarily promise a certain OP amenity when equipment in my seat wasn't working properly. I even got their business cards. When no miles posted, I wrote multiple letters to Continental citing details, to no avail.
Jan 16, 2004 | 9:21 am
#13
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
They can also laminate your business card into a luggage tag!! (but I'm only offered this once every two flights, excluding HNL when it never is offered).
Jan 16, 2004 | 2:46 pm
#14
Join Date: Nov 2003
Location: NJ
Posts: 74
I have asked a Concierge about the Limo he explained Limo service is offered to those passengers who pay the full BF first fare in J class and some corporate accounts, all who originate in the UK. I also had Concierge offer me bonus miles for certain situations I have had no problems as they were always posted promptly to my account.
Jan 16, 2004 | 3:26 pm
#15
Join Date: Nov 2003
Location: NJ
Posts: 74
Zip if you ask the Concierge in EWR at the ticket counter they will do them for you, I asked one and gave him two cards he said would you like more then this? so I gave him five and he had no problem with doing all of them.