In my experience, some airlines, such as Qantas and United, usually credit partner points within 24 hours of travel 90% of the time, and miss 10% of them. Continental, on the other hand, has missed 100% of sectors I've flown with their partners.

I flew on Alaska 8th and 12th Jan and nothing appeared. So, I sent ticket/boarding pass copies to CO. Now (today), the flights are listed against my OnePass account, but with no points next to them!

Is there some particular reason why CO's processing is so pathetic? And is there any particular way to get them to fix things, apart from the multitude of emails/calls that it took last time when I was trying to get some Frontier sectors credited?

Yes, the answer is you booked through a travel agent who didn't enter your number. (typically what happens). There is a VERY similar thread about two weeks ago. I fly AK all the time. I make my own reservations, always enter the number...always get credit soon after. AK is very prompt. Check your boarding pass before you get on the plane. Your number is on the pass... if not... trouble!

Nope, that's not the (main) problem. Being used to travel agents screwing up, I gave my CO number to the agent at checkin. I have a boarding pass with my CO number printed on it.

Apart from that, I sent copies of ticket/boarding pass in to CO when the miles didn't appear within a fortnight.

Subsequent to my original post, it was certainly interesting to see the comparison between customer support at CO and AS.

OnePass seems to have read from the book of how to do it wrong:
a) Told me it was Alaska's fault.
b) Didn't offer to check.
c) Didn't offer to contact AS directly.
d) Basically tried to get rid of me.

This is the ideal way to get the customer to bounce back and forth between two organisations, both of which are saying "it's your fault".

Alaska, on the other hand, were the opposite. Well, they also blaimed OnePass. However, they said they would send OnePass a copy of the documentation and that the miles should be credited and that they would mail me a copy of what they were sending to OnePass in case I had future problems.

Top marks to Alaska for bothering to give me decent service. Continental could do with learning from them.

Did you happen to get upgraded? It has happened to me a few times already. AS uses an 'A' code for upgrades but has apparently told CO that codes 'A' & 'W' do not receive mileage. It took over 6 months of calls and emails to get that straighten out. By the way, AS flights are good for status miles on CO but not vise versa.

Yes, the person I was travelling with had upg certs for both of us. (In fact, she had one special upg cert that gave her miles for class travelled instead of class paid for, while mine was more standard.) She was earning points on AS directly, which came through fine.

And yes, it appears as an 'A' code, which CO treats as an "unpaid" fare.

Worse still, their original response to me was that "Alaska rejected your claim." This is CO-speak for "we have rejected your claim because it's marked as 'A' code and we aren't going to check with Alaska no matter that they told you."

Kremmen,
I had to go through several conversations with both AS and CO on this to get it fixed. I was told by CO to call AS myself and to find out what the original fare code was before the upgrade. The AS agent will have to ask a supervisor to find it for you. Then you will have to call back to CO (and probably write them also) and give them the original fare code and then cross your fingers and start praying. The CO Mileage Plus Agent told me that their training manuals state that 'A' & 'W' fares on AS do not receive CO miles. I really had to explain to them that 'A' fares are upgrades.
Good luck with your new mission on getting the miles.

Hmmm. That could get interesting, since it was a special companion fare. The original fare basis marked on the ticket is 'A', but Alaska says it's valid for points.

After a month of email back and forth, I have now received this from CO:

Incredible. As far as I can work out, CO won't even speak to AS about it. They just keep quoting from pieces of paper. Any suggestions, anyone? What the hell do you do when the airline you're flying on says the miles will be credited, but the one whose programme you're using refuses?

I have been there with HP and CO it took more than 6 month and TIME!!!! Pray man pray.....denydenydeny

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Viele Gr��e

Oliver

Don't think praying would work. As they refuse to accept anything I say and refuse to speak to Alaska, I suspect there is only one possible way to go further, and that would be to get in contact with someone at CO who is actually capable of contacting AS.

Do any of you know anyone at CO I could contact? Already tried their WECARE losers, who just passed me straight to OnePass, who are the ones causing the problem.

I would try we care again or e-mail AS asking to confirm the fare basis und forward that mail to OP and cc WeCARE

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Viele Gr��e

Oliver

I emailed OP, quoting the AS rules that say the fare accrues points, and was told CO wasn't bound by AS's rules!

I emailed WeCARE, but they obviously don't care. (They didn't bother to reply.)

I emailed AS, and they said they'd put the data through again with a different fare code. Now, I'll admit I was very sceptical, but it worked!

Congrats to AS for getting around CO's stubborn, stupid, pig-headed bureaucrats who are incapable of making a single phone call or fax.