PAPER TICKETS!
Nov 9, 2000 | 1:34 pm
#16
Original Member
Join Date: May 1998
Location: TX
Posts: 712
T.W.O.:
Wow, what a trip and hassle.
As noted above, there are a variety of themes which you address. This would be good for a thread by itself.
However, I'd like to point out that CO still needs to get its international upgrade policy information/act together. Still. Still. Still.
[This message has been edited by JeffLewis2 (edited 11-09-2000).]
Wow, what a trip and hassle.
As noted above, there are a variety of themes which you address. This would be good for a thread by itself.
However, I'd like to point out that CO still needs to get its international upgrade policy information/act together. Still. Still. Still.
[This message has been edited by JeffLewis2 (edited 11-09-2000).]
Nov 9, 2000 | 3:59 pm
#17
Join Date: Apr 2000
Location: Between SNA and ONT
Posts: 1,486
TW1,
Any MORE nasty remarks in your PNR?
Gee, and you seem like such a nice guy to me!
Sounds like a terrible trip!
Any MORE nasty remarks in your PNR?
Gee, and you seem like such a nice guy to me!
Sounds like a terrible trip!
Nov 9, 2000 | 4:30 pm
#18
Original Member
Join Date: May 1998
Location: Las Vegas, NV, USA
Programs: AAdvantage EXP/1mm/Admirals,United Silver+Club (life),Marriott Titanium,Hilton & Accor Gold
Posts: 5,064
thesilb et al:
I am not arguing the upgrade issue on the LAX-HNL segment. CO has long ago put me on notice that this is not a complimentary upgrade. Why I bring this up is to point out that many CO telephone agents have no clue when it comes to upgrades, automated or otherwise. CO's ticket agents and gate agents similarly have problems understanding a seemingly clear rule in the book. GUM-TPE is not a BusinessFirst flight. Under my understanding of the terms and conditions, I should have been upgraded. The reason I post here is that I believe the failure of the system was a result of my paper ticket .
[This message has been edited by TransWorldOne (edited 11-09-2000).]
I am not arguing the upgrade issue on the LAX-HNL segment. CO has long ago put me on notice that this is not a complimentary upgrade. Why I bring this up is to point out that many CO telephone agents have no clue when it comes to upgrades, automated or otherwise. CO's ticket agents and gate agents similarly have problems understanding a seemingly clear rule in the book. GUM-TPE is not a BusinessFirst flight. Under my understanding of the terms and conditions, I should have been upgraded. The reason I post here is that I believe the failure of the system was a result of my paper ticket .
[This message has been edited by TransWorldOne (edited 11-09-2000).]
Nov 9, 2000 | 10:16 pm
#19
Original Member
Join Date: May 1998
Location: New York
Posts: 2,115
Originally posted by NJDavid:
TW1
How about
pissed_off_in_TPE_with_no_luggage_and_five_differe [email protected]
I think that email address is too long. Doesn't on of the RFC's (I think RFC1596) set a maximum email address length?
TW1
How about
pissed_off_in_TPE_with_no_luggage_and_five_differe [email protected]
I think that email address is too long. Doesn't on of the RFC's (I think RFC1596) set a maximum email address length?
Nov 9, 2000 | 10:34 pm
#20
Original Member
Join Date: May 1998
Location: OMNI Award Winner, Recipient: Ol' Goal Personal Sootkase Tag Award. The Very Special Punki Authentic PiP Sootkase Tag, Pin, & T-Shirt. .........PRE-
Posts: 3,110
booner,
arturo has red rfc 1596 an et kno wher sez thet ef yu wan two "denie corntinintel the fredy" thet yu hav two hav a lemet on yur e-male adres.
------------------
Loving, Caring, Honest, Intelligent, Empathetic, Creative, and Giving.
arturo has red rfc 1596 an et kno wher sez thet ef yu wan two "denie corntinintel the fredy" thet yu hav two hav a lemet on yur e-male adres.
------------------
Loving, Caring, Honest, Intelligent, Empathetic, Creative, and Giving.
Nov 10, 2000 | 3:31 am
#21
Original Member
Join Date: May 1998
Location: In protest of Flyertalk's uncalledfor censoring of my point of view, I cancelled my InsideFlyer subscription. So long, and thanks for everything.
Posts: 3,325
Originally posted by Kitty Hawk:
When she came back, she told me that I would be upgraded tonight when the EUA runs --she didn't call it that, though-- and I did not have to call back. I asked her how I would know I was upgraded, if I wasn't going to call back.
When she came back, she told me that I would be upgraded tonight when the EUA runs --she didn't call it that, though-- and I did not have to call back. I asked her how I would know I was upgraded, if I wasn't going to call back.
And Boomer:
Return-Path: <NJDavid.com>
Received: from mail.mydomain.com ([248.84.720.455])
by niles.mail.mindspring.net (Mindspring Mail Service) with ESMTP id t05njvd.3b2.37k5bi1o
for <NJDavid>; Fri, 10 Nov 2000 05:37:33 -0500 (EST)
Received: from blount.mail.mindspring.net (blount.mail.mindspring.net [467.39.403.466])
by mail.mydomain.com (Postfix) with ESMTP id DDB1F1E8A13
for <pissed_off_in_TPE_with_no_luggage_and_five_dif [email protected] >; Fri, 10 Nov 2000 02:36:28 -0800 (PST)
Received: from NJDavid(pool-63.53.120.148.nwrk.grid.net [63.153.18.178] (may be forged))
by blount.mail.mindspring.net (8.9.3/8.8.5) with SMTP id FAA148586
for <pissed_off_in_TPE_with_no_luggage_and_five_dif [email protected] >; Fri, 10 Nov 2000 05:36:26 -0500 (EST)
Message-Id: <[email protected]> ;
X-Sender: NJDavid.com
X-Mailer: Windows Eudora Pro Version 3.0 (32)
Date: Fri, 10 Nov 2000 05:35:46 -0500
To: pissed_off_in_TPE_with_no_luggage_and_five_differe [email protected]
From: NJDavid.com
Subject: test message
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
This is a test for Boomer.
E-mail name length does not appear to be an issue.
[This message has been edited by NJDavid (edited 11-10-2000).]
Nov 10, 2000 | 6:17 am
#22
Original Member
Join Date: May 1998
Location: OMNI Award Winner, Recipient: Ol' Goal Personal Sootkase Tag Award. The Very Special Punki Authentic PiP Sootkase Tag, Pin, & T-Shirt. .........PRE-
Posts: 3,110
sea, booner, arturo kno abot rfc's. arturo kno abot othr thengs, two. speleng knot won of thim, tho.
------------------
Loving, Caring, Honest, Intelligent, Empathetic, Creative, and Giving.
------------------
Loving, Caring, Honest, Intelligent, Empathetic, Creative, and Giving.
Nov 10, 2000 | 10:36 am
#23
Join Date: Sep 1999
Posts: 1,222
I checked ITN about an hour ago. F8 on my flight. Gee, maybe I really was upgraded. Call gold elite line. No, I wasn't upgraded. Agent asks if I had just bought my ticket? No, I bought my ticket October 6th. Agent says in a doubtful tone, "It looks as though you are eligible for an upgrade." Eventually she decides that appearances are correct, and manually upgrades me. I give her a very brief synopsys of yesterday's idiocy, and she says "Well, I don't know what that was all about. You should have been upgraded automatically on Thursday morning. I guess there are still a few bugs in the software."
I have gone beyond angry at this point.
I have gone beyond angry at this point.
Nov 10, 2000 | 11:46 am
#24
Original Member
Join Date: May 1998
Location: Tucson, Southern Arizona, North America, Western Hemisphere, The Earth, a small planet in the solar system. Previously OnePass Infinite Platinum Elite, now over entitled 1K
Posts: 2,293
We just learned another way you can get screwed by the new system, returning from Chile on F/C reward tickets, confirmed in coach, waitlisted for F/C for the last segment.
It seems that the waitlist needs to be cleared by human intervention, and the system ignores all reward tickets.
Passengers were given elite upgrades from the standby list, but Mr. and Mrs. Old Gold got to stay cozy in the back.
Got really COOL frozen chicken sandwiches too! My complements to the Chef.
It seems that the waitlist needs to be cleared by human intervention, and the system ignores all reward tickets.
Passengers were given elite upgrades from the standby list, but Mr. and Mrs. Old Gold got to stay cozy in the back.
Got really COOL frozen chicken sandwiches too! My complements to the Chef.
Nov 11, 2000 | 10:37 am
#25
Original Poster
Original Member
Join Date: May 1998
Location: Houston, Texas, TEXAS
Posts: 1,510
Mr. & Mrs. Old Gold,
Glad to see y'all are home safe & sound. Sorry to hear about the wait-list situation. CO obviously has some work to do on the EUA. What puzzles me is that CO implemented the system, it appears, without testing some very obvious errors. Maybe CO just needs to "buy" NWA's system and fire all those programmers that wrote the code for theirs.
Glad to see y'all are home safe & sound. Sorry to hear about the wait-list situation. CO obviously has some work to do on the EUA. What puzzles me is that CO implemented the system, it appears, without testing some very obvious errors. Maybe CO just needs to "buy" NWA's system and fire all those programmers that wrote the code for theirs.
Nov 11, 2000 | 2:05 pm
#26
Original Member
Join Date: May 1998
Location: In protest of Flyertalk's uncalledfor censoring of my point of view, I cancelled my InsideFlyer subscription. So long, and thanks for everything.
Posts: 3,325
Honestly, has ANYONE received an adequate explanation from Continental on this issue?
Nov 11, 2000 | 3:46 pm
#27
Original Member
Join Date: May 1998
Location: New York
Posts: 2,115
David:
No, I haven't
No, I haven't
Nov 12, 2000 | 6:39 am
#28
Join Date: Apr 1999
Location: Homosassa, FL & Ringwood, NJ -UA-G(Lifetime); SPG-Plat (Lifetime)
Posts: 6,122
I agree that CO dropped the ball badly. First, they had two weeks to read our comments about everything wrong with the program posted by Non-NonRev and they chose to ignore our comments. How could they not come up with these probroblems if they had only sat 20 elites in a room for 3 hours? I simply believe that they did not pay enough attention to details and assumed that they had thought of 99.9% of the problems when it looks more like that they missed a lot more. And of course, their best customers are paying for it.
[This message has been edited by Vulcan (edited 11-12-2000).]
[This message has been edited by Vulcan (edited 11-12-2000).]
Nov 12, 2000 | 5:15 pm
#29
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
Old Gold, just booked IAH-PTY-SCL and back, paper tickets (for 1 Jan). I can't bring up a seat chart for PTY-SCL, the agent says that COPA (I'm on CO codeshare anyway) doesn't select the plane until about 3 weeks before the flight! How many FC seats were there, and what route did you fly? Interested in hearing more details about your flight segments.
Nov 12, 2000 | 5:25 pm
#30
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA Platinum, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Ambassador, Hertz Platinum
Posts: 8,179
TransWorldOne:
I'm sorry to hear that you didn't enjoy the BF LAX-HNL segment. I've been on this flight twice in the past year, and had excellent food and service both times. Hopefully, what happened to you is the exception rather than the rule.
What happened to you regarding the GUM-TPE segment raises some issues.
1. Exactly which flights operated by Continental Micronesia (CS) are eligible for complimentary Elite upgrades? I always thought it was any flight that did not have a BusinessFirst cabin (that is, all flights except the non-stop HNL-GUM run). However, TransWorldOne was told that since the front of the cabin on GUM-TPE was sold as C, that flight is not eligible for Elite upgrades.
Kitty Hawk pointed out that the rules say that elite upgrades are valid "... on select flights within or between the Mid Pacific and Asia." The next sentence in the Elite Member's Guide reads "Continental ... flights ... within or between the Mid Pacific and Asia with a BusinessFirst cabin will not be eligible for Elite upgrades."
Note that it does not say all flights except those with a BF cabin are eligible. There are two separate statements: a) select flights are eligible for upgrades, and b) BF flights are not eligible. The Elite Guide doesn't directly address which non-BusinessFirst flights are eligible.
After reading TransWorldOne's message, I thought that perhaps flights where the front cabin is sold as C are not eligible, but those that are sold as A are, just like domestic US flights. However, I couldn't find any CS flights that are sold as A (I checked GUM to HKG, TPE, MNL, SPN, and several cities in Japan). So, if the "no upgrades if it's sold as C" is the rule, then this means that no CS flights are eligible. Does someone know the answer to this quandary?
2. Assuming that there are some CS flights where Elite upgrades are available, are these flights part of the EUA program, or are they still on the manual upgrade system? I seem to remember reading somewhere that CS flights were NOT part of the EUA, but of course I can't find this reference at the moment. If this is true, this could explain what happened to TransWorldOne. Let's assume that the GUM-TPE flight is eligible for Elite upgrades, but not part of the EUA. When asked, the agent at LAX may not have known that CS flights are not part of EUA, and therefore thought that there must be some reason why TransWorldOne did not get the upgrade, and then just guessed that it was because the front cabin was sold as C. It's quite possible that in the EUA training the mainland US airport people received (that is, don't do manual upgrades in advance - let the EUA system work) didn't mention the CS issue.
(Is this confusing enough?)
I'm sorry to hear that you didn't enjoy the BF LAX-HNL segment. I've been on this flight twice in the past year, and had excellent food and service both times. Hopefully, what happened to you is the exception rather than the rule.
What happened to you regarding the GUM-TPE segment raises some issues.
1. Exactly which flights operated by Continental Micronesia (CS) are eligible for complimentary Elite upgrades? I always thought it was any flight that did not have a BusinessFirst cabin (that is, all flights except the non-stop HNL-GUM run). However, TransWorldOne was told that since the front of the cabin on GUM-TPE was sold as C, that flight is not eligible for Elite upgrades.
Kitty Hawk pointed out that the rules say that elite upgrades are valid "... on select flights within or between the Mid Pacific and Asia." The next sentence in the Elite Member's Guide reads "Continental ... flights ... within or between the Mid Pacific and Asia with a BusinessFirst cabin will not be eligible for Elite upgrades."
Note that it does not say all flights except those with a BF cabin are eligible. There are two separate statements: a) select flights are eligible for upgrades, and b) BF flights are not eligible. The Elite Guide doesn't directly address which non-BusinessFirst flights are eligible.
After reading TransWorldOne's message, I thought that perhaps flights where the front cabin is sold as C are not eligible, but those that are sold as A are, just like domestic US flights. However, I couldn't find any CS flights that are sold as A (I checked GUM to HKG, TPE, MNL, SPN, and several cities in Japan). So, if the "no upgrades if it's sold as C" is the rule, then this means that no CS flights are eligible. Does someone know the answer to this quandary?
2. Assuming that there are some CS flights where Elite upgrades are available, are these flights part of the EUA program, or are they still on the manual upgrade system? I seem to remember reading somewhere that CS flights were NOT part of the EUA, but of course I can't find this reference at the moment. If this is true, this could explain what happened to TransWorldOne. Let's assume that the GUM-TPE flight is eligible for Elite upgrades, but not part of the EUA. When asked, the agent at LAX may not have known that CS flights are not part of EUA, and therefore thought that there must be some reason why TransWorldOne did not get the upgrade, and then just guessed that it was because the front cabin was sold as C. It's quite possible that in the EUA training the mainland US airport people received (that is, don't do manual upgrades in advance - let the EUA system work) didn't mention the CS issue.
(Is this confusing enough?)