I checked ITN about an hour ago. F8 on my flight. Gee, maybe I really was upgraded. Call gold elite line. No, I wasn't upgraded. Agent asks if I had just bought my ticket? No, I bought my ticket October 6th. Agent says in a doubtful tone, "It looks as though you are eligible for an upgrade." Eventually she decides that appearances are correct, and manually upgrades me. I give her a very brief synopsys of yesterday's idiocy, and she says "Well, I don't know what that was all about. You should have been upgraded automatically on Thursday morning. I guess there are still a few bugs in the software."

I have gone beyond angry at this point.