EWR Gate Agents??????
Sep 12, 2004 | 10:12 am
#1
Original Poster
Join Date: Sep 2004
Location: EWR
Posts: 92
EWR Gate Agents??????
EWR is the only airport that I consistently miss upgrades at the gate as a Platinum, 1st on the waiting list, with 2 or 3 R seats still open. I find this information out politely by the check in agent, but I am consistently snubbed at the gate with the "we don't give out that information" line. Then watch as upgrades are given to local frequent flyers familiar with the gate agents names.
I fly out of many different cities and I have to say that EWR seems A-typical concerning gate agents and upgrades. Any similar experiences? Or am I crazy!
I fly out of many different cities and I have to say that EWR seems A-typical concerning gate agents and upgrades. Any similar experiences? Or am I crazy!
Sep 12, 2004 | 10:21 am
#2
Join Date: Apr 2003
Location: NYC
Programs: BAEC Silver, AA LTP 2MM
Posts: 3,358
Originally Posted by Big_China
I find this information out politely by the check in agent, but I am consistently snubbed at the gate with the "we don't give out that information" line. Then watch as upgrades are given to local frequent flyers familiar with the gate agents names.
Sep 12, 2004 | 10:38 am
#3
Join Date: Sep 2003
Location: Pasadena, TX USA
Programs: Co Plat - Marriott Plat
Posts: 589
Do you really think that GA's have all that much control over upgrades anymore? I think the standby list is computerized and queues people up accordingly. I think the GA can manipulate the list, but it sets them up for having to explain their actions if they do.
I myself have been told "I'm the next one in line" and then a battlefield upgrade given to someone else... so I know the feeling- but I don't think the GA's have all that much to do with the order anymore....
I myself have been told "I'm the next one in line" and then a battlefield upgrade given to someone else... so I know the feeling- but I don't think the GA's have all that much to do with the order anymore....
Sep 12, 2004 | 10:51 am
#4
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Originally Posted by CraigS
I myself have been told "I'm the next one in line" and then a battlefield upgrade given to someone else... so I know the feeling- but I don't think the GA's have all that much to do with the order anymore....
Sep 12, 2004 | 12:33 pm
#5
Join Date: Nov 2001
Location: Texas Hill Country
Programs: AS MVP Gold 75K, Hyatt Explorist, UA 1MM
Posts: 2,118
[QUOTE=Big_China]EWR is the only airport that I consistently miss upgrades at the gate as a Platinum, 1st on the waiting list, with 2 or 3 R seats still open.
Yes, but you just can't beat the pleasant demeanor of EWR based GAs.
Yes, but you just can't beat the pleasant demeanor of EWR based GAs.
Sep 12, 2004 | 2:12 pm
#6
Original Poster
Join Date: Sep 2004
Location: EWR
Posts: 92
Originally Posted by CraigS
Do you really think that GA's have all that much control over upgrades anymore? I think the standby list is computerized and queues people up accordingly. I think the GA can manipulate the list, but it sets them up for having to explain their actions if they do.
I myself have been told "I'm the next one in line" and then a battlefield upgrade given to someone else... so I know the feeling- but I don't think the GA's have all that much to do with the order anymore....
I myself have been told "I'm the next one in line" and then a battlefield upgrade given to someone else... so I know the feeling- but I don't think the GA's have all that much to do with the order anymore....
I believe it runs by computer if they choose that option, but I believe that they have full control in case of extenuating circumstances, etc. What makes me suspicious is the consistency of my experience there and the GA's insistence on keeping me in the dark concerning my queue.
Concerning your battlefield upgrade quote CraigS, are you giving a general example or specific to EWR?
Channas point is well taken, but this happens even when there are 2 Rev seats 1 hour prior to departure. Do you fly out of EWR often channa?
Sep 12, 2004 | 2:40 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Originally Posted by Big_China
Channas point is well taken, but this happens even when there are 2 Rev seats 1 hour prior to departure. Do you fly out of EWR often channa?