OnePass Can Now Correct EQM Misposts on the Fly!
May 17, 2004 | 12:17 pm
#1
Original Poster
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Join Date: Aug 2002
Location: Bay Area, CA
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Posts: 35,092
OnePass Can Now Correct EQM Misposts on the Fly!
It's about time...
It's mid-May, and finally the OP Service Center now has the ability to manipulate EQM postings. I called in on a couple misposts just now, 2 minutes on hold, and it's fixed.
I'm not sure when they're going to run the list they've collected of previous errors, but if you're antsy, you can call now!
It's mid-May, and finally the OP Service Center now has the ability to manipulate EQM postings. I called in on a couple misposts just now, 2 minutes on hold, and it's fixed.
I'm not sure when they're going to run the list they've collected of previous errors, but if you're antsy, you can call now!
May 17, 2004 | 12:19 pm
#2
Join Date: Nov 2002
Location: London
Programs: BD*G, VS Gold, BA Silver, Priority Club Plat, Marriott Gold, SPG Gold, Hilton Gold
Posts: 466
Originally Posted by channa
It's about time...
It's mid-May, and finally the OP Service Center now has the ability to manipulate EQM postings. I called in on a couple misposts just now, 2 minutes on hold, and it's fixed.
I'm not sure when they're going to run the list they've collected of previous errors, but if you're antsy, you can call now!
It's mid-May, and finally the OP Service Center now has the ability to manipulate EQM postings. I called in on a couple misposts just now, 2 minutes on hold, and it's fixed.
I'm not sure when they're going to run the list they've collected of previous errors, but if you're antsy, you can call now!
May 17, 2004 | 12:25 pm
#3
Original Poster
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Originally Posted by jmittle
is it for a class that you booked online through their web site and you did not get the correct credit??
May 17, 2004 | 12:33 pm
#4
Join Date: Nov 2002
Location: London
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Posts: 466
BEWARE...not all are qualified to make changes!!!
Originally Posted by channa
Correct. There are a lot of scenarios where that can get out of whack (e.g., airport reissue for a re-route, or schedule change where you move to different flights).
May 17, 2004 | 12:42 pm
#5
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Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Let's see -- the EQM nonsense started January 1 and we're already in the second half of May. If this were about collecting money I'm *sure* that they would have gotten their act together within *days*. Instead, this is about customers complaining that they didn't get what they were promised. I'd have asked the rep to put you right through to the supervisor for your 250 miles. What concern is it of yours that they handled this so poorly?
May 18, 2004 | 4:26 am
#6
Join Date: Jan 2003
Posts: 847
EQM - Please provide an example
Hi,to be honest, I am very confused about EQM, so maybe someone on this post can clarify my question. Last month, I flew GUM - HNL - GUM on a full "Y" ticket. I am a platinum elite. With this info in mind, can you please tell me how many total miles I will am supposed to earn from this trip (platinum elite bonus miles that don't qualify for EQM), and then how many EQM's I will earn (150% for full Y, etc.) Some background, GUM - HNL is 3801 miles, so a round trip is about 7602 miles. Thank you for your help. 
May 18, 2004 | 4:51 am
#7
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Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Posts: 38,721
For that trip you should get 150% EQM:
3801*2*1.5 = 11403 Elite status miles
For future travel you should get a 125% platinum bonux:
3801*2 + 3801*2*1.25 = 17104 bonus miles
3801*2*1.5 = 11403 Elite status miles
For future travel you should get a 125% platinum bonux:
3801*2 + 3801*2*1.25 = 17104 bonus miles
May 18, 2004 | 9:14 am
#8
Join Date: Jul 2003
Location: Columbus OH
Programs: DL Diamond, CO Gold, US Silver, Natl Exec, Hertz #1, Avis Preferred, Elite w/ All US Hotel Programs
Posts: 401
Several of the descrepencies in my account that I've disputed since January have now been corrected - and yesterday over 8,000 EQM's posted. I requalified for Platinum in April (even with the incorrect values), so it's more or less a matter of principal for me at this point...
We may disagree with Continental management on the merits of the EQM system, but I don't think they can even begin to claim that the new system was well implimented or administered. If you're within a few thousand miles of the next elite level when December 31st rolls around, I'd take the time to go through your old statements with a fine-toothed comb.... The people who follow FT will get what they deserve, but I'd imagine that there's a great number of "casual" elites out there that have earned thousands of EQM's that they'll never see.
We may disagree with Continental management on the merits of the EQM system, but I don't think they can even begin to claim that the new system was well implimented or administered. If you're within a few thousand miles of the next elite level when December 31st rolls around, I'd take the time to go through your old statements with a fine-toothed comb.... The people who follow FT will get what they deserve, but I'd imagine that there's a great number of "casual" elites out there that have earned thousands of EQM's that they'll never see.