Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,724
Let's see -- the EQM nonsense started January 1 and we're already in the second half of May. If this were about collecting money I'm *sure* that they would have gotten their act together within *days*. Instead, this is about customers complaining that they didn't get what they were promised. I'd have asked the rep to put you right through to the supervisor for your 250 miles. What concern is it of yours that they handled this so poorly?