Downgraded on an award ticket - what to do?
Jan 27, 2012, 12:50 pm
#1
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Downgraded on an award ticket - what to do?
I redeemed two one way onepass first class saver awards for family YUL-ORD-SAN (all UA metal). Due to a mechanical YUL-ORD was delayed by 4 hrs and they could not make the connection at ORD. They were instead accomodated on Y on AA for ORD-SAN. Is there a possibility that I can get a partial refund of the miles due to not being flown in the ticketed class. If so, how do I go about requesting the refund.
Jan 27, 2012, 12:53 pm
#2
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I redeemed two one way onepass first class saver awards for family YUL-ORD-SAN (all UA metal). Due to a mechanical YUL-ORD was delayed by 4 hrs and they could not make the connection at ORD. They were instead accomodated on Y on AA for ORD-SAN. Is there a possibility that I can get a partial refund of the miles due to not being flown in the ticketed class. If so, how do I go about requesting the refund.
Jan 27, 2012, 2:03 pm
#3
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Was F sold out on AA? UA should have protected them in F if available, as they were on an F ticket.
Jan 27, 2012, 2:42 pm
#4
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Have you actually seen that done very much?
(The answer to "has it ever happened" is *always* "yes" - but I am asking whether that is what really happens even "pretty often").
It is my understanding that most airlines will not protect you, with award tickets, in First/Business but will give you a choice: a) stay on our airline until we have a First/Business seat available; b) take a coach seat (on us or on someone else) if you want to get there sooner.
(The answer to "has it ever happened" is *always* "yes" - but I am asking whether that is what really happens even "pretty often").
It is my understanding that most airlines will not protect you, with award tickets, in First/Business but will give you a choice: a) stay on our airline until we have a First/Business seat available; b) take a coach seat (on us or on someone else) if you want to get there sooner.
Jan 27, 2012, 2:59 pm
#5
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Have you actually seen that done very much?
(The answer to "has it ever happened" is *always* "yes" - but I am asking whether that is what really happens even "pretty often").
It is my understanding that most airlines will not protect you, with award tickets, in First/Business but will give you a choice: a) stay on our airline until we have a First/Business seat available; b) take a coach seat (on us or on someone else) if you want to get there sooner.
(The answer to "has it ever happened" is *always* "yes" - but I am asking whether that is what really happens even "pretty often").
It is my understanding that most airlines will not protect you, with award tickets, in First/Business but will give you a choice: a) stay on our airline until we have a First/Business seat available; b) take a coach seat (on us or on someone else) if you want to get there sooner.
It absolutely happens, and it's supposed to.
F pax get reaccommodated in F if available.
I think what happens is that there are so many upgraders, GAs assume that F pax are really Y pax with an upgrade unless they look closely.
Jan 27, 2012, 3:08 pm
#6
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If the YUL-ORD flight was not on the CR7 such that the actual travel was entirely in Y then you are definitely due the difference back between the Y and F award points rates.
Must be that pesky UI that makes it so hard to figure out what's going on. 
Last edited by sbm12; Jan 27, 2012 at 3:16 pm
Jan 27, 2012, 3:57 pm
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Feb 6, 2012, 12:57 pm
#8
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Thanks to everyone for the useful answers. Some clarifications. YUL-ORD was in F on a CR7. The AA plane did not have any empty seats when they boarded it in ORD, but AA was still selling F when they left YUL, and the GA was not willing to try.
Feb 6, 2012, 1:12 pm
#9
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AA is not going to upgrade a Y ticket for free (when UA rebooked you into Y, UA reissued the ticket and is paying AA for a Y seat).
UA's GA should have secured you AA F space and reissued your ticket into F.
Feb 6, 2012, 3:09 pm
#10
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. I did not expect anything from AA.
Feb 6, 2012, 3:14 pm
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Feb 7, 2012, 12:56 am
#12
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I have been fortunate not to have had IRROPS on an award ticket. My understanding was that award tickets are treated worse than paid tickets in the situation of IRROPS. Am I mistaken?
Feb 7, 2012, 7:09 am
#13
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The tickets were award tickets. I didn't know that they were treated the same as paid tickets.
I have been fortunate not to have had IRROPS on an award ticket. My understanding was that award tickets are treated worse than paid tickets in the situation of IRROPS. Am I mistaken?
I have been fortunate not to have had IRROPS on an award ticket. My understanding was that award tickets are treated worse than paid tickets in the situation of IRROPS. Am I mistaken?
Award tickets are treated like paid tickets in IRROPS.