GG CHECKPOINT line 65 (updated as of May 2013)
May 29, 2012, 5:05 pm
#46
Join Date: Aug 2011
Programs: UA 2P, UC, Hertz 5*, Hilton Diamond
Posts: 513
Just received an email response from [email protected] stating:
I plan on printing out this email and showing it to the next agent that says I need a conference room reservation.
I plan on printing out this email and showing it to the next agent that says I need a conference room reservation.
Lets Try!Excellent Idea.
Jun 2, 2012, 8:58 am
#47
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
Through April, I've had few problems accessing the United Club in CLE. However, two times in May, I’ve been denied access at the front desks using my Club card. They simply state that any posted info is now obsolete, and they have to go by the new rules.
Been able to get in each time by stating I’m meeting someone at the gate, then they tell me “that is different” and give me the pass. However the second time, I actually had to SHOW then the itinerary of the arriving passenger. Later at the UC, the entry-agents tell me that they are going by what the front gate agents want to do.
I still don’t think this is the new policy (it really doesn’t make any sense), but hope that United will clearly give the correct United Club-Gate Pass policy to all agents soon.
Been able to get in each time by stating I’m meeting someone at the gate, then they tell me “that is different” and give me the pass. However the second time, I actually had to SHOW then the itinerary of the arriving passenger. Later at the UC, the entry-agents tell me that they are going by what the front gate agents want to do.
I still don’t think this is the new policy (it really doesn’t make any sense), but hope that United will clearly give the correct United Club-Gate Pass policy to all agents soon.
Dec 9, 2012, 6:56 pm
#48
Join Date: Oct 2010
Posts: 6
ALL- Within the last month, gate passes for UA Club Members has changed to GG Checkpoint Line 65.
Dec 10, 2012, 7:19 am
#49
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
MODS:
IMHO, this thread should be in the consolidated UA forum.
IMHO, this thread should be in the consolidated UA forum.
Dec 23, 2012, 2:18 pm
#50
Join Date: May 2001
Location: HNL
Posts: 1,015
In any event, just thought I'd mention that when I checked in at HNL last night, I recognized the agent as someone who has been helpful with obtaining gate passes in the past (e.g., no hassle). To my surprise, he greeted me with "Good evening. Aren't you the guy that usually asks for gate passes?". Ha! I really don't go THAT often - maybe he was just surprised I do in fact fly every once in a while. So, I said, "Yes, that's me. You know, the agents here have gotten really good about issuing gate passes here over the past few months - it used to be really difficult". To which he replied, "Yes, it's been addressed. You shouldn't have a problem any more". I like that someone took positive action to correct this, at least at HNL anyway. One item I can check off my list ^ Furthermore, I have to say the whole airport experience last night was very pleasant from the counter to the lounge to the gate. A noticeable and appreciated improvement. Mahalo HNL!
Dec 24, 2012, 5:51 am
#52
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
got a UC gate pass last night at CLE.
No questions asked.
Took maybe 90 second
^^
No questions asked.
Took maybe 90 second
^^
Dec 30, 2012, 6:08 pm
#53
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
Dec 31, 2012, 4:16 pm
#54
Join Date: Jun 2007
Programs: CO-plat, SPG-plat
Posts: 1,655
At IAH terminal C, proceed to the special servies area. One of the counters has a sign above it for gate passes. I have never had an agent there deny gate passes for my 2 UC guests although each time they insist on calling the UC to verify that members can bring two guests.
Dec 31, 2012, 6:49 pm
#55
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,548
I got a gate pass at IAH Terminal E elite check-in last Saturday the 29th and other than it taking the agent two tries to get it to print out, no problems. This was about 2:30 in the afternoon and there was no wait at security nor to get into the club at E. Everyone was very fast on what many said was earlier a hectic travel day. Granted I was in military uniform, working, and waiting to meet people, but folks were nice. YMMV
Extra "spotter" bonus was seeing the LH 380 taxi past a UA 787 over in D
Extra "spotter" bonus was seeing the LH 380 taxi past a UA 787 over in D
Mar 18, 2013, 2:54 pm
#56
Join Date: Jan 2011
Location: TX
Programs: UA AA DL
Posts: 70
Gate Pass at IAH T-B
I obtained a gate pass from a red coat at IAH Terminal B by Elite Access. That was around 8am on March 9th just couple weeks ago. The counters were very busy and it took just a bit longer to get the pass issued. I was under the impression the red coat may have difficulty finding the GG Checkpoint instruction.
Mar 18, 2013, 2:56 pm
#57
Join Date: Jan 2011
Location: TX
Programs: UA AA DL
Posts: 70
IAH T-C Special Services
At IAH terminal C, proceed to the special servies area. One of the counters has a sign above it for gate passes. I have never had an agent there deny gate passes for my 2 UC guests although each time they insist on calling the UC to verify that members can bring two guests.
Mar 20, 2013, 9:20 pm
#58
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,429
The "Special Services" desk is definitely the place to go for this. At EWR I've yet to have an agent say anything at all negative in resp
nse to a gate pass request.
At EWR terminal C the desk is on the middle level next to the escalator that leads to the C1 checkpoint I have no idea where the desk is at IAH. I'd imagine pretty much any UA employee in the ticket counter/checkin areas would be able to direct you to the right place.
nse to a gate pass request.At EWR terminal C the desk is on the middle level next to the escalator that leads to the C1 checkpoint I have no idea where the desk is at IAH. I'd imagine pretty much any UA employee in the ticket counter/checkin areas would be able to direct you to the right place.
Apr 25, 2013, 10:19 am
#59
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
I was in a UC this week and asked the agent to let me look at the screen. The correct location is now - "GG CHECKPOINT LINE 65"
The wording is still the same - allows non-traveling UC members to get a gate pass to access the UC.
LINE 66 is now the location for US Airways Club members to get access to the UC.
If anyone knows the reciprocal arrangement with US - i.e., a way to get to a US Airways Club at an airport with no UC when not traveling, I would be interested in knowing.
(MODS note - thread title change??)
The wording is still the same - allows non-traveling UC members to get a gate pass to access the UC.
LINE 66 is now the location for US Airways Club members to get access to the UC.
If anyone knows the reciprocal arrangement with US - i.e., a way to get to a US Airways Club at an airport with no UC when not traveling, I would be interested in knowing.
(MODS note - thread title change??)
May 1, 2013, 6:44 pm
#60
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
I received some pushback from a UA agent at EWR (terminal A) regarding obtaining a gate pass for a friend who was joining me in the lounge prior to a flight. The agent initially balked because she indicated that the policy was only to issue gate passes to members, not their guests. I was somewhat persistent and the agent caved after a phone call to the club, but I was wondering... has anyone else encountered similar resistance?