GG CHECKPOINT line 65 (updated as of May 2013)
Jan 7, 2012, 8:30 pm
#31
Join Date: Mar 2009
Location: Abu Dhabi, UAE
Programs: United Million Miler 1K, Etihad Gold
Posts: 1,638
It is hit or miss at IAH - some agents are clueless and insisit that they had been working for CO for over 10 years and never heard of such a policy. Imagine their look when I mention GG Check Point 53 - they don't believe it and call for a sup to verify the code... 
Best if you have PC # and have the agent call them - doesn't hurt that I know most of all PC agents. They will straighten out immediately.
Best if you have PC # and have the agent call them - doesn't hurt that I know most of all PC agents. They will straighten out immediately.
The first GA I spoke with today was adament that they "stopped doing this a long time ago."
Jan 7, 2012, 9:25 pm
#32
Join Date: Apr 2008
Location: Cypress, TX
Programs: UA 1K, Marriott Platinum, Hertz Gold 1 Presidence Circle
Posts: 662
Jan 7, 2012, 9:27 pm
#33
Join Date: Apr 2008
Location: Cypress, TX
Programs: UA 1K, Marriott Platinum, Hertz Gold 1 Presidence Circle
Posts: 662
You mean check in agent, not GA, right? Again, have them call the PC or have then check GG checkpoint line 53 - always works for me when I present them with facts.
Feb 27, 2012, 8:50 am
#34
Join Date: Jul 2010
Location: NJ
Programs: Avis Preferred, Hertz #1 Gold, National Exective, United Premier Silver
Posts: 1,363
Just wanted to share a brief update here.
Apparently somewhere between lines 1 and 53, additional text has been added, so the club reference has been pushed downward, I believe to around line 64. -- I looked at it last night, and was tired, so my memory could be a bit off.
Should the agent claim he or she does not know how to issue a gate pass, have them reference GG GATE PASS. Have them scroll through the first three or four pages, and the command string will appear. -- After entering the string correctly, they will enter one's secure flight information, and then the pass should pop out.
Apparently somewhere between lines 1 and 53, additional text has been added, so the club reference has been pushed downward, I believe to around line 64. -- I looked at it last night, and was tired, so my memory could be a bit off.
Should the agent claim he or she does not know how to issue a gate pass, have them reference GG GATE PASS. Have them scroll through the first three or four pages, and the command string will appear. -- After entering the string correctly, they will enter one's secure flight information, and then the pass should pop out.
Feb 27, 2012, 8:55 am
#35
Join Date: Jul 2004
Location: HNL
Programs: United Gold
Posts: 1,581
Is it safe to assume that it will be official policy of the new United that gate passes will be issued to United Club members that are not flying that day? If so, someone should tell the staff at HNL because they keep insisting that they "don't do that", and I don't see why members have to spend hours of their own time educating United employees about their own policy.
Feb 27, 2012, 9:02 am
#36
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
Just wanted to share a brief update here.
Apparently somewhere between lines 1 and 53, additional text has been added, so the club reference has been pushed downward, I believe to around line 64. -- I looked at it last night, and was tired, so my memory could be a bit off.
Should the agent claim he or she does not know how to issue a gate pass, have them reference GG GATE PASS. Have them scroll through the first three or four pages, and the command string will appear. -- After entering the string correctly, they will enter one's secure flight information, and then the pass should pop out.
Apparently somewhere between lines 1 and 53, additional text has been added, so the club reference has been pushed downward, I believe to around line 64. -- I looked at it last night, and was tired, so my memory could be a bit off.
Should the agent claim he or she does not know how to issue a gate pass, have them reference GG GATE PASS. Have them scroll through the first three or four pages, and the command string will appear. -- After entering the string correctly, they will enter one's secure flight information, and then the pass should pop out.
Hope someone can get this.
Feb 27, 2012, 9:05 am
#37
Join Date: Jul 2004
Location: HNL
Programs: United Gold
Posts: 1,581
It would be great if someone could take a screen shot/photo of the actual screen where this apprears. I sense that a TA without a specific location to look for may not be willing to scroll through other text looking for this. It would also be helpful to have the actual gate pass issuance command string, for the same reason.
This is a great idea!
Feb 27, 2012, 9:27 am
#38
Join Date: Jul 2010
Location: NJ
Programs: Avis Preferred, Hertz #1 Gold, National Exective, United Premier Silver
Posts: 1,363
The first two pages of the GG information are heavily marked as confidential information, protected by law, etc. I would caution against photographing it.
I cannot see a photograph being of much value, as there is no way to authenticate it. -- Things are ever changing. To get to the correct line, they need to just type G* enter, and it will move 5-10 lines at a time. Its not exactly difficult. And like I said, its somewhere between 53 and 64.
I will see if I can get the information tonight on the string, otherwise the 3rd page of GG GATE PASS has a fill-in template.
May 27, 2012, 3:19 am
#39
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,240
Is it safe to assume that it will be official policy of the new United that gate passes will be issued to United Club members that are not flying that day? If so, someone should tell the staff at HNL because they keep insisting that they "don't do that", and I don't see why members have to spend hours of their own time educating United employees about their own policy.
May 27, 2012, 7:39 pm
#40
Join Date: Aug 2011
Programs: UA 2P, UC, Hertz 5*, Hilton Diamond
Posts: 513
Almost three months after the integration the HNL agents are still clueless. I tried to do it Today with no luck in over 10 minutes at looking at the screen (they were very helpful though). I mentioned GG Checkpoint and agent couldn't find it. At the end, I gave up because the club was about to close anyway.
Apparently HNL has been a hit and miss
according to this other GG Checkpoint Line 53 threadhttp://www.flyertalk.com/forum/conti...nt-mayhem.html
May 27, 2012, 8:02 pm
#41
Join Date: May 2001
Location: HNL
Posts: 1,015
At least HNL tried, I was denied at IAD even after talking to a supervisor who brought up the old RCC rule of renting a conference room, etc.
Apparently HNL has been a hit and miss according to this other GG Checkpoint Line 53 thread
http://www.flyertalk.com/forum/conti...nt-mayhem.html
Apparently HNL has been a hit and miss
according to this other GG Checkpoint Line 53 threadhttp://www.flyertalk.com/forum/conti...nt-mayhem.html
It would be so bad if they were just not cognizant of the rules - the problem is, they're downright belligerent. 
May 28, 2012, 5:07 am
#42
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
It would be great if a friendly GA would allow one of us to get a screenshot of the page with Line 53, which could then be posted here and printed out. It might help to hand a piece of paper to a recalcitrant GA.
I already carry a copy of the TSA page showing that a Global Entry card is valid ID at a TSA checkpoint; this would just be one more document.
I already carry a copy of the TSA page showing that a Global Entry card is valid ID at a TSA checkpoint; this would just be one more document.
May 28, 2012, 10:40 am
#43
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
It would be great if a friendly GA would allow one of us to get a screenshot of the page with Line 53, which could then be posted here and printed out. It might help to hand a piece of paper to a recalcitrant GA.
I already carry a copy of the TSA page showing that a Global Entry card is valid ID at a TSA checkpoint; this would just be one more document.
I already carry a copy of the TSA page showing that a Global Entry card is valid ID at a TSA checkpoint; this would just be one more document.
Back to the line 53 stuff, it would be helpful for someone to post the current text of the line (along with the actual line number it's on if it has indeed shifted from 53.)
May 29, 2012, 1:46 pm
#44
Join Date: Aug 2011
Programs: UA 2P, UC, Hertz 5*, Hilton Diamond
Posts: 513
It seems a lot of agents are recalcitrant about many policies and procedures these days at UA.
Also I really don't understand why different airports have different "policies". If GG Line 53 provides access to the UC with club membership then they should honor that as most of us pay for the UC anyways whether its by miles, cash, or a credit card. Especially when your own reservation/computer terminal is showing you the rule, why are you trying to twist it into something that is not? Im pretty sure if UA did not want line 53 then it wouldn't have kept it after the merger.
Last edited by am1108; May 29, 2012 at 1:52 pm
May 29, 2012, 4:21 pm
#45
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,709
Just received an email response from [email protected] stating:
I plan on printing out this email and showing it to the next agent that says I need a conference room reservation.
In order to access the lounges when you are not traveling, simply go to
the ticket counter, present your United Club card, and tell them that
you are visiting the lounge. The representative will be happy to issue
you a Gate Pass.
the ticket counter, present your United Club card, and tell them that
you are visiting the lounge. The representative will be happy to issue
you a Gate Pass.