Compensation for Direct TV down
Aug 23, 2010, 2:36 pm
#31
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LOL! This is actually the best thing you've ever posted. I also love it how you always point out how many people PM you to give you the virtual pat on the back. Its kind of like how my richest friends are the ones who talk about money the least...
Aug 23, 2010, 2:39 pm
#32
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had a recent round trip on CO.
1) CO website showed Direct TV on the flight with complimentary service to F
2) it was announced before the flight that it had direct TV
It was a direct TV flight.
On the outbound the service was in and out, could not watch a program except for the ones stored on the plane, the Direct TV channels did not work
On the return the Direct TV got zero signal, again only the stored programs would work the entire flight.
Since this is an advertised feature, can I get compensation for this or should I dispute the credit card charge?
1) CO website showed Direct TV on the flight with complimentary service to F
2) it was announced before the flight that it had direct TV
It was a direct TV flight.
On the outbound the service was in and out, could not watch a program except for the ones stored on the plane, the Direct TV channels did not work
On the return the Direct TV got zero signal, again only the stored programs would work the entire flight.
Since this is an advertised feature, can I get compensation for this or should I dispute the credit card charge?
No live programming and vomit in the front cabin.....
As you were in F, I fail to comprehend why you think you're entitled to compensation - at least there was some entertainment offered.
Recommend you try flying on AA for awhile and see how that goes......I'm sure the AAdvantage/Oneworld folks would love to hear all about it.
Aug 23, 2010, 3:01 pm
#33
Join Date: Dec 2008
Location: NE
Posts: 195
'Any other industry' doesn't demand we ALL go through security!
And what other industry expects their employees to line up behind 50, 100, 200 of their customers to get to their office??
Anyone that really has a clue about the airline industry (and doesn't have a DYKWIA mentality) knows why the flight crews (and airport employees) have priority.
Aug 23, 2010, 3:07 pm
#34
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Guess what? If you walk into any major office building in NYC you will have to wait in line at security while the people who actually work there can come and go as they please. Isnt that something?
Aug 23, 2010, 3:17 pm
#35
Join Date: Jul 2010
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As long as you don't consider "government" an industry. 
I have not-so-fond memories of the Pentagon and other heavily-secured office buildings in and around DC...
The point remains, though, that badged employees walk right through the security checkpoint with a wave, while visitors undergo more deliberate scrutiny. This is fairly standard practice in any building or area with controlled access. I see no reasons for airlines and airports to operate any differently.
I have not-so-fond memories of the Pentagon and other heavily-secured office buildings in and around DC...The point remains, though, that badged employees walk right through the security checkpoint with a wave, while visitors undergo more deliberate scrutiny. This is fairly standard practice in any building or area with controlled access. I see no reasons for airlines and airports to operate any differently.
Aug 23, 2010, 3:21 pm
#36
Join Date: Mar 2007
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But they have to return the headset upon exiting, that's the deal.
Aug 23, 2010, 3:25 pm
#37
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Is it lonely at the TOP Big Poppa. what that name you should know that
Aug 23, 2010, 3:28 pm
#38
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There is no 'putting employees in front of the customers'. This is our workplace. Security is the front door to our work place. I'm really sick of getting hassled when I'm just trying to get to my workplace!
'Any other industry' doesn't demand we ALL go through security!
And what other industry expects their employees to line up behind 50, 100, 200 of their customers to get to their office??
Anyone that really has a clue about the airline industry (and doesn't have a DYKWIA mentality) knows why the flight crews (and airport employees) have priority.
'Any other industry' doesn't demand we ALL go through security!
And what other industry expects their employees to line up behind 50, 100, 200 of their customers to get to their office??
Anyone that really has a clue about the airline industry (and doesn't have a DYKWIA mentality) knows why the flight crews (and airport employees) have priority.
Aug 23, 2010, 3:36 pm
#39
Join Date: Mar 2007
Location: sf bay area
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Posts: 435
I'd like compensation for the three minutes of my life that I just wasted reading this thread.
Aug 23, 2010, 3:43 pm
#40
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Aug 23, 2010, 3:53 pm
#41
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You should also keep in mind that a number of crews are on minimum overnights,which does not guarantee 8 hours of actual sleep. If a crew gets 6 hours of sleep instead of 5 and a half because they can cut in line, I'm all for it. The rest of us can snooze when we get on the plane, not so for the crews.
Aug 23, 2010, 4:21 pm
#42
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Xyzzy
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Aug 23, 2010, 4:22 pm
#43
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You should also keep in mind that a number of crews are on minimum overnights,which does not guarantee 8 hours of actual sleep. If a crew gets 6 hours of sleep instead of 5 and a half because they can cut in line, I'm all for it. The rest of us can snooze when we get on the plane, not so for the crews.
I have never said anything but based on some of the posts some CUSTOMERS do say something
Aug 23, 2010, 4:32 pm
#44
Join Date: Sep 2004
Location: Chicago
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Perhaps you should fly United
On United when I have had situations like this, there has always been unsolicited compensation as a token of apology for their failure to provide the product as advertised. It has ranged from 8,000 freq flier miles to a free international upgrade for the in flight entertainment not working or not working properly.
It is my opinion that Continental has a very nice product when things all go well, but when they have a problem they seem to think because they tried to do a good job that is all that is owed to the customer. They are slow to acknowledge their failures and compensate passengers with good will gestures and apologies.
From someone who only flies 25,000 miles on CO each year as UA is my primary carrier. CO does seem to have a certain corporate arrogance, in they tout their advantages and quality (i.e. the most professional...) but are slow to admit and rectify their mistakes.
Hopefully the merger will create a airline which most of the time does an excellent job, but when there is a problem, acknowledges it and compensates the customer for the problem.
It is my opinion that Continental has a very nice product when things all go well, but when they have a problem they seem to think because they tried to do a good job that is all that is owed to the customer. They are slow to acknowledge their failures and compensate passengers with good will gestures and apologies.
From someone who only flies 25,000 miles on CO each year as UA is my primary carrier. CO does seem to have a certain corporate arrogance, in they tout their advantages and quality (i.e. the most professional...) but are slow to admit and rectify their mistakes.
Hopefully the merger will create a airline which most of the time does an excellent job, but when there is a problem, acknowledges it and compensates the customer for the problem.
Aug 23, 2010, 4:34 pm
#45
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On United when I have had situations like this, there has always been unsolicited compensation as a token of apology for their failure to provide the product as advertised. It has ranged from 8,000 freq flier miles to a free international upgrade for the in flight entertainment not working or not working properly.
It is my opinion that Continental has a very nice product when things all go well, but when they have a problem they seem to think because they tried to do a good job that is all that is owed to the customer. They are slow to acknowledge their failures and compensate passengers with good will gestures and apologies.
From someone who only flies 25,000 miles on CO each year as UA is my primary carrier. CO does seem to have a certain corporate arrogance, in they tout their advantages and quality (i.e. the most professional...) but are slow to admit and rectify their mistakes.
Hopefully the merger will create a airline which most of the time does an excellent job, but when there is a problem, acknowledges it and compensates the customer for the problem.
It is my opinion that Continental has a very nice product when things all go well, but when they have a problem they seem to think because they tried to do a good job that is all that is owed to the customer. They are slow to acknowledge their failures and compensate passengers with good will gestures and apologies.
From someone who only flies 25,000 miles on CO each year as UA is my primary carrier. CO does seem to have a certain corporate arrogance, in they tout their advantages and quality (i.e. the most professional...) but are slow to admit and rectify their mistakes.
Hopefully the merger will create a airline which most of the time does an excellent job, but when there is a problem, acknowledges it and compensates the customer for the problem.