Falcon20

I complained about the same thing when the Direct TV's were first rolled out. A few days later, Smisek shows up at my door with a 57" plasma TV, a 1 yr. subscription to DirecTV and a bouquet of fresh-cut flowers with a card reading, 'Continental apologizes for the inconvenience you had to endure on your recent flight. Please accept this 57" token as a way of saying "Thank You" for your business".

I think they still do that but you better hurry because the deadline to file your complaint is...uh...let me look...oooooh, sorry. It was yesterday.

bearkatt

over on the united board, they seem to get comped for any and everything.

Jaimito Cartero

There are always glitches when things are based on inflight technology. That's why they have the channels that are stored on them. If that is not an acceptable option, then I'd say you should bring your own entertainment, or only fly on airlines with 100% guaranteed entertainment uptime.

I'd say the compensation you deserve, is a free beverage on your next CO F flight.

sbm12

Being responsible does not necessarily mean compensation, especially not the often disproportional compensation that some airline customers seem to think they are due. The two are often confused which is too bad, since the difference is actually significant in many cases.

thaliajen

I agree that it's not a compensation issue, but there's no reason to be rude, sarcastic or condescending. This is why people are now staying away from FT. It's so easy to poke fun from behind a computer screen.

mike_asia

I am the customer and I am the one to decide that, not CO.

I don't care how much it costs me to fight this i will carry it forward at any cost. Sick and tired of being bullied around by US based airlines

Jaimito Cartero

Why do I feel like I'm in a bad Seinfeld episode?

lindaiah

I've gotta hand it to you, Mike. You are very entertaining!
Your tongue is well acquainted with your cheek, isn't it??

mike_asia

Let me ask you, how do you feel when the CO FA's cut in front of you in the security line? Does any other industry put the employees in front of the customers. Same thing and I am sick of it.

Steph3n

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mike_asia

i would like to request for this topic to be closed. I have enough information and i have made my decision. thanks

thaliajen

He's the headset guy? Didn't know that.

I guess then the best thing to do is not even respond to him. Encouraging that is almost as sad as doing it.

elonepb

Ok I think I figured this out.

DirecTV offers a package of 150+ channels for $30 a month.

That comes to 20 cents per channel, and Continental provides 95 channels which basically means a Continental DirecTV package should cost $19 per month.

I'm guessing your "recent trip" was in August, so that means at a cost of $19 for the month of August (a good deal since you get 31 days) you are getting your DirecTV for 744 hours.

At this rate, you are paying $0.0255 cents per hour of DirecTV television time, and since you were inconvenienced, let's round that up to a solid $0.03 cents per hour.

The next calculation should be the amount of time you spent in your seat. In order to make this fair, you should include all time in the seat from pre-takeoff to landing and taxiing. Since this could be you calculating minutes, you should know that each minute of DirecTV time costs you five one hundreths of a cent.

($0.03 cents per hour or $0.0005 per minute) * Time spent without DirecTV = $payday

Personally, I think you should ask for the final total in drink coupons, or at least a fifth of one of the tickets that you can eventually piece together into 1 drink ticket.

Good luck, because it is very deserved!

sbm12

Actually, you do not.

But have fun trying.

Steph3n

Yes he is.
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