Question (maybe rant) on Elite Upgrade Process
#1
Original Poster
Join Date: Jun 2003
Location: Houston TX
Posts: 284
Question (maybe rant) on Elite Upgrade Process
I will admit that I don't read the fine print in the OnePass rules all the time and don't know all the details about this upgrade purchase program.
I am a Gold. My wife and I have reservations out of IAH on Sunday morning on a 737-900 with a V class fare.
Most years I'm a Silver, not a Gold. I always thought that Golds were upgraded three days out. Right now, out of 20 first class seats, 14 are unoccupied. But I have not heard anything from CO about an upgrade.
Did they change the rules, are they holding the seats for possible sale, or is it just my misunderstanding of things.
Thanks
I am a Gold. My wife and I have reservations out of IAH on Sunday morning on a 737-900 with a V class fare.
Most years I'm a Silver, not a Gold. I always thought that Golds were upgraded three days out. Right now, out of 20 first class seats, 14 are unoccupied. But I have not heard anything from CO about an upgrade.
Did they change the rules, are they holding the seats for possible sale, or is it just my misunderstanding of things.
Thanks
#2
A FlyerTalk Posting Legend




Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 70,485
The 3 day upgrae is not a guarantee. Continental *may* or *may not* choose to release upgrades at 5,3,1 days......sometimes one or the other. It is a revenue management decision process that can not be predicted.
You will still be eligible to go on the UG list when you check in online at T-24hrs. You can add your wife as a companion at the airport.
As a gold I have very rarely been upgraded three days out (twice). But don't lost hope...you still have a decent shot!
You will still be eligible to go on the UG list when you check in online at T-24hrs. You can add your wife as a companion at the airport.
As a gold I have very rarely been upgraded three days out (twice). But don't lost hope...you still have a decent shot!
#3




Join Date: Apr 2006
Location: CO hublette
Programs: UA AU MM,HH Diamond,Hyatt Globalist , Marriott Gold
Posts: 2,316
Plats can be upgraded at 5 days, Golds can be upgraded at 3 days and Silvers 1 day out. That is when the windows open, but they don't have to release seats that early.
#4
Join Date: Feb 2003
Location: DCA/IAD (and, reluctantly, BWI if its cheaper)
Programs: UA 1MM but covet Qatar Q-Suites
Posts: 435
CO routinely holds that many seats back until the day of the flight. It seems ridiculous to me too. Even as a Plat, and I was Gold last year, I'll find myself on gate standby before clearing the upgrade (if it clears). Strangely, even with a cabin that open 3 days out, you will see every seat in the F cabin filled when you board. (Hopefully you'll be in one of them!)
If you haven't checked out pda.continental.com, you might want to do so - you'll see realtime flight info, including upgrade lists (where you can find your place in the upgrade queue), flight standby lists, realtime seat maps, and more.
Good luck!
#5


Join Date: Sep 2009
Location: HSV
Programs: Silver MileagePlus, Diamond Hilton
Posts: 696
How many days out do ugrades using miles go out when you get waitlisted?
#7




Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
As others have posted above, the rules are you 'MAY" be eligible for an upgrade at the 5-3-1 day mark. CO does not have to release the F seats at those days. It depends on the market and destination. Where are you going to? If CO deems it a very popular market, it may be hoping that people will buy F tickets. Also the seat map is not a true representation of available F seats. Many times travellers book an F seat/fare but do not choose their seat. Thus the CO seat map shows it available, when it actually is taken. As for Gold vs Silver, you do have a better shot at that F seat, but remember any Platinums will go before you (and well before your 'companion'). Good Luck!
#8
Original Poster
Join Date: Jun 2003
Location: Houston TX
Posts: 284
Thanks all - I sort of interpreted "may release seats" as "will release seats". Well, maybe lady luck will shine on Sunday...........
#9
FlyerTalk Evangelist
Join Date: Jan 2003
Location: Brooklyn, NY, USA
Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage
Posts: 10,008
"For the OP, it is also worth noting that if you and your wife are on the same PNR then you will not be upgraded since she is not elite."
In other words, if you are on the same reservation record as your wife who is a non-elite, you will not be upgraded, because the system considers the reservation record as "non-elite" and therefore not eligible for an Elite Upgrade Automation (EUA) upgrade.
Are you, in fact, booked with your wife on the same PNR?
#10
Original Poster
Join Date: Jun 2003
Location: Houston TX
Posts: 284
Hopefully, although the following quote from sbm12 is key:
"For the OP, it is also worth noting that if you and your wife are on the same PNR then you will not be upgraded since she is not elite."
In other words, if you are on the same reservation record as your wife who is a non-elite, you will not be upgraded, because the system considers the reservation record as "non-elite" and therefore not eligible for an Elite Upgrade Automation (EUA) upgrade.
Are you, in fact, booked with your wife on the same PNR?
"For the OP, it is also worth noting that if you and your wife are on the same PNR then you will not be upgraded since she is not elite."
In other words, if you are on the same reservation record as your wife who is a non-elite, you will not be upgraded, because the system considers the reservation record as "non-elite" and therefore not eligible for an Elite Upgrade Automation (EUA) upgrade.
Are you, in fact, booked with your wife on the same PNR?
#11
Moderator: Avis and Rental Cars




Join Date: Oct 2006
Posts: 8,070
CO will not split the record without you requesting to do so; nor will they upgrade you if y'all are on 1 record (they consider the group as the lowest person on the list... which is your non-elite spouse). You should call 'em and ask to have it split. Then you *might* be upgraded beforehand & then have your spouse added to the upgrade list at the airport.
#12
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
On a related issue: does the check-in time of a pax affect the upgrade probability or chances in oversold situations in any way at CO?
(I appologise for jumping in)
(I appologise for jumping in)
#13
FlyerTalk Evangelist




Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,892
When looking for victims to IDB (Involuntarily Deny Boarding), they often go for whomever checked in last. On a flight last year I heard an elite (who was going to be IDBd but who was saved by a benevolent fellow passenger) express surprise that his status hadn't protected him.
#14
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
When looking for victims to IDB (Involuntarily Deny Boarding), they often go for whomever checked in last. On a flight last year I heard an elite (who was going to be IDBd but who was saved by a benevolent fellow passenger) express surprise that his status hadn't protected him.
Thank you!
#15
Join Date: May 2006
Location: EWR
Programs: UA Silver, MRP Platinum, Marriott Vacation Club Chairman, SPG Platinum, Cunard Platinum,
Posts: 967
Don't time of checkin and date of reservation make a difference on CO as well?

