Dec 18, 2019, 12:31 pm
Last edit by: wyogold
Related discussions in other Flyertalk forums:
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA accounts restricted (Nov/Dec 2019)
Dec 13, 2019, 4:38 pm
#271
Join Date: Dec 2008
Posts: 377
Asking. Sorry. I used a question mark, but the way I wrote that isn't clear.
Dec 13, 2019, 5:03 pm
#272
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
I just tested the two accounts I expect may be locked, shut down -- whatever adverse status AA is putting many of us in -- by trying to book a cheap hotel, and I received the following message: "We are having problems communicating with our suppliers. Please call for assistance or try your search again." To confirm, that's the message that signifies one has been blindfolded and bound to the GrAAvy train tracks?
Dec 13, 2019, 6:11 pm
#275
Join Date: Dec 2019
Posts: 2
Alot of people are saying this is a sign you are locked or shut down- however- isn't this how their phone line normally works? They recognize your phone number and associate it with your FF account.
Dec 13, 2019, 6:17 pm
#276
Join Date: Jul 2012
Location: KSTP KSPG
Programs: AOPA
Posts: 974
Try now, if your account is locked, you can’t get to reservations. You will get to the customer service department that only opens M-F 8am-7pm
Dec 13, 2019, 6:19 pm
#277
Join Date: Aug 2014
Posts: 736
I realize the chance of getting refunds for the Citi card fees incurred is close to 0%, but seems like the correct move to refund the annual fees if the sign-up bonuses are being taken away.
Dec 13, 2019, 6:20 pm
#278
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 880
I don't have a horse in this race, but I do feel for those who either are or might soon be tied to GrAAvy train tracks. We all push the envelope to various degrees, and there but for the grace of God, go I on this one. A good while ago I gave up trying to get the mailed offers everyone was talking about. Just couldn't get it to work, so I moved on. Sorry to all y'all caught up in the dragnet.
Dec 13, 2019, 6:37 pm
#279
Join Date: Dec 2019
Posts: 2
thanks teddy!
Last edited by stecel; Dec 13, 2019 at 6:40 pm Reason: no reply
Dec 13, 2019, 6:41 pm
#280
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I can't begin to think of a reason why either AA or Citi would do so. Either the individual violated the t&c in which case a refund would be plain silly or he did not violate the t&c in which case the account ought to be unlocked.
Dec 13, 2019, 6:51 pm
#281
Join Date: Jan 2017
Posts: 805
TPG is saying that the T&C AA is using to shut down accounts is the part where it states "discrepancies or violations are resolved in a manner satisfactory to American Airlines" where the discrepancy seems to be having multiple sign up bonuses... What a joke.
Dec 13, 2019, 7:01 pm
#282
Join Date: Apr 2008
Posts: 615
I just called reservations and was following the prompts to book a redemption with miles. I made it through all the way selecting my dates and cities and never get stopped. I decided to hang up because I figured it was far enough to determine whether or not I am locked.
Dec 13, 2019, 7:06 pm
#283
Join Date: Jul 2012
Location: KSTP KSPG
Programs: AOPA
Posts: 974
Wow, if that is the case, then 1) dragnet is wide 2) their argument is on shaky ground.
Dec 13, 2019, 7:19 pm
#284
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
If you’re in the clear it says “I’ve matched your mobile number, please tell me what you’re calling about?”
Dec 13, 2019, 7:20 pm
#285
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,774
Most Citi's offers have first year fee waived fwiw. People keep their cards past first year mostly for the card benefits, such as priority boarding and free 1st checked bag for domestic flights. In fact, the card gives you almost ALL benefits that an AA Gold elite would have, except very few remaining as elite benefits such as same day non-confirmed stand by, or free MCE seat if still available when OLCI opens. Otherwise, the AAdvantage card gives you everything else just as if you are a Gold elite - and you most likely enjoy such benefits the first year for free, until the second year when the AF is no longer waived.
To sum it up, the AF of the card is for the benefits, not for a sign up bonus.