Originally Posted by
teddy25
Try now, if your account is locked, you can’t get to reservations. You will get to the customer service department that only opens M-F 8am-7pm
I just called reservations and was following the prompts to book a redemption with miles. I made it through all the way selecting my dates and cities and never get stopped. I decided to hang up because I figured it was far enough to determine whether or not I am locked.