Dec 13, 2018, 5:01 pm
Last edit by: muji
Secure messaging is no longer available via:
Services
Services
- Credit Card Services /
- Request a Credit Limit Increase /
- Request Your Card Agreement (at left)
- Request a Credit Limit Increase /
- login to your account via private browsing (seems to prevent a few issues)
- click this link https://online.citi.com/US/NCAO/card...argetAOApp=cli
- then click this link https://accountonline.citi.com/cards...ssageCenter.do
Citi Secure Message - now read only?
Nov 27, 2018, 4:58 pm
#31
Join Date: Aug 2015
Posts: 557
I chatted with citi to close a card and they refused and said I had to call. HOWEVER, they replied with the following:
Quote:I am sorry to inform that, Currently we are upgrading our website and the secure message center is discontinued to make room for the new option to send messages. Soon the new version of the site will be launched.
I had never even thought of asking for bonus miles via chat, but apparently it's a thing: https://www.reddit.com/r/churning/co...ecure_message/. I'll be applying for another card in a week, so it looks like I'll get to test this out soon enough.
Dec 8, 2018, 7:17 pm
#32
Join Date: Apr 2011
Posts: 2,055
As a shortcut, you can just go to: https://accountonline.citi.com/cards....do?JFP_TOKEN=
Followed by your 8-digit token that appears as the end of the URL when you are logged in.
Followed by your 8-digit token that appears as the end of the URL when you are logged in.
Dec 10, 2018, 6:08 pm
#34
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Confirm the workaround SM works on closing account - did not get a response but account closed the next day. However it does not work on lowering CL.
Remains to be seen if it works consistently on requesting to match - seems to have mixed results. I did get a usual response on "your request has been forwarded" email on the request, just like the old time.
Remains to be seen if it works consistently on requesting to match - seems to have mixed results. I did get a usual response on "your request has been forwarded" email on the request, just like the old time.
Dec 13, 2018, 10:09 am
#35
Join Date: Jan 2014
Posts: 1,269
Discussion is here:
Citi Secure Message - now read only?
Posts 6 and 32 explain how to use the SM system.
Citi Secure Message - now read only?
Posts 6 and 32 explain how to use the SM system.
Dec 13, 2018, 11:02 am
#37
Join Date: Dec 2004
Posts: 5,632
You have to follow the instructions, including implied instructions. The implied instruction is that you have to be logged in in order to know the token. The explicit instruction in the post was that you have to add the token to the link.
Dec 13, 2018, 11:30 am
#38
Join Date: Jul 2013
Posts: 1,784
Do I have this right? I take the link listed, (https://accountonline.citi.com/cards....do?JFP_TOKEN=) and add my token (xyz123) right after the =.
Which gives me this:
https://accountonline.citi.com/cards....do?JFP_TOKEN=xyz123
Put that in as the url, and hit enter.
Because when I do that, I get this:
"AccountOnline Temporarily Unavailable"
Dec 13, 2018, 12:19 pm
#40
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
Dunno then. The regular way to reach the SM page (via the 'request credit line increase' link) was removed some time after Tuesday, which was when I last used it. So maybe the direct link has also been disabled.
PS Tested it, and you are right, the direct link no longer works. It's chat or phone call now. Not necessarily a bad thing, since SMs were not being acted upon for many days---they've reassigned the staff.
.
PS Tested it, and you are right, the direct link no longer works. It's chat or phone call now. Not necessarily a bad thing, since SMs were not being acted upon for many days---they've reassigned the staff.
.
Dec 13, 2018, 12:35 pm
#41
Join Date: Feb 2009
Posts: 6,606
I used this trick yesterday and when I went back in to see if there was reply the email option was gone.
Dec 13, 2018, 1:07 pm
#42
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I don't usually feel this clueless.
Do I have this right? I take the link listed, (https://accountonline.citi.com/cards....do?JFP_TOKEN=) and add my token (xyz123) right after the =.
Which gives me this:
https://accountonline.citi.com/cards....do?JFP_TOKEN=xyz123
Put that in as the url, and hit enter.
Because when I do that, I get this:
"AccountOnline Temporarily Unavailable"
Do I have this right? I take the link listed, (https://accountonline.citi.com/cards....do?JFP_TOKEN=) and add my token (xyz123) right after the =.
Which gives me this:
https://accountonline.citi.com/cards....do?JFP_TOKEN=xyz123
Put that in as the url, and hit enter.
Because when I do that, I get this:
"AccountOnline Temporarily Unavailable"
Dunno then. The regular way to reach the SM page (via the 'request credit line increase' link) was removed some time after Tuesday, which was when I last used it. So maybe the direct link has also been disabled.
PS Tested it, and you are right, the direct link no longer works. It's chat or phone call now. Not necessarily a bad thing, since SMs were not being acted upon for many days---they've reassigned the staff.
.
PS Tested it, and you are right, the direct link no longer works. It's chat or phone call now. Not necessarily a bad thing, since SMs were not being acted upon for many days---they've reassigned the staff.
.
https://accountonline.citi.com/cards/svc/LoginGet.do?JFP_TOKEN
It does NOT link you to the workaround SM even when I tried it the first time I saw Ike's post. Instead, you can find the request credit line increase from the drop down menu of "Take Me To". This saves you to go thru Customer Service tab at the top when you log in from the regular home page.
Account Online not Available is nothing to do with the Short Cut, but just Citi's random site crashes which seem to happen anytime of the day and on any day or night. I have gotten accustomed to this error. It happens with FF far more often than with Chrome fwiw. Though on my computer, both browsers would pause with a BLANK page for several seconds before bring up the account home page. after successfully logged in. Then the stupid Account Home page would make another quick refresh before it stabilizes.
It is just Citi being Citi.
The Link on the Side Bar of Email to Customer Service is indeed REMOVED. Or wording changed to Request Card Agreement, (or Account Agreement, I cannot remember the exact wordings).
Just click that - it will still bring you to the SM screen, at least for the time being. For how long it remains working - anybody's guess.
The option of the Request Card Agreement in the Customer Service Menu, does NOT bring you to SM screen. Instead, it brings you to an online Form for you to submit the request.
Therefore I suspect the redirect in the Request Increase of CL may soon get fixed and would point to the online form rather than the old SM.
You can still access Read Only SM from the old fashion way at the Contact Us button down on the bottom of home page. Though it would not get to the send screen, only the read only. I also suspect nothing fresh would show up there.
Last edited by Happy; Dec 13, 2018 at 1:43 pm
Dec 13, 2018, 2:51 pm
#43
Join Date: Sep 2006
Location: Teaneck, NJ
Programs: SPG Gold, HHonors Gold, IHG Platinum, Marriott Silver
Posts: 699
I tried every which way above but can't get to an SM screen as of now. Not sure if I'm doing something wrong or it's just removed everywhere.
*Edit finally figured it out, though I doubt it will last much longer. Will try this first, then chat if I hear nothing. Thanks.
*Edit finally figured it out, though I doubt it will last much longer. Will try this first, then chat if I hear nothing. Thanks.
Last edited by yoshapman; Dec 13, 2018 at 3:01 pm
Dec 13, 2018, 3:01 pm
#44
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
It worked this morning, followed the steps I outlined above. There is NO MORE email customer service button but the other button shown in its old place still worked, as recent as a few hours ago.
Dec 13, 2018, 3:07 pm
#45
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
The guy won’t even instruct his staff to design a decent website... Thas how cheap they want to be.