Originally Posted by
RobertHanson
Originally Posted by
SeeBuyFly
Dunno then. The regular way to reach the SM page (via the 'request credit line increase' link) was removed some time after Tuesday, which was when I last used it. So maybe the direct link has also been disabled.
PS Tested it, and you are right, the direct link no longer works. It's chat or phone call now. Not necessarily a bad thing, since SMs were not being acted upon for many days---they've reassigned the staff.
.
This is your Short Cut.
https://accountonline.citi.com/cards/svc/LoginGet.do?JFP_TOKEN
It does NOT link you to the workaround SM even when I tried it the first time I saw Ike's post. Instead, you can find the request credit line increase from the drop down menu of "Take Me To". This saves you to go thru Customer Service tab at the top when you log in from the regular home page.
Account Online not Available is nothing to do with the Short Cut, but just Citi's random site crashes which seem to happen anytime of the day and on any day or night. I have gotten accustomed to this error. It happens with FF far more often than with Chrome fwiw. Though on my computer, both browsers would pause with a BLANK page for several seconds before bring up the account home page. after successfully logged in. Then the stupid Account Home page would make another quick refresh before it stabilizes.
It is just Citi being Citi.
Originally Posted by
flyer4512
I used this trick yesterday and when I went back in to see if there was reply the email option was gone.
Folks,
The Link on the Side Bar of Email to Customer Service is indeed REMOVED. Or wording changed to Request Card Agreement, (or Account Agreement, I cannot remember the exact wordings).
Just click that - it will still bring you to the SM screen, at least for the time being. For how long it remains working - anybody's guess.
The option of the Request Card Agreement in the Customer Service Menu, does NOT bring you to SM screen. Instead, it brings you to an online Form for you to submit the request.
Therefore I suspect the redirect in the Request Increase of CL may soon get fixed and would point to the online form rather than the old SM.
You can still access Read Only SM from the old fashion way at the Contact Us button down on the bottom of home page. Though it would not get to the send screen, only the read only. I also suspect nothing fresh would show up there.