Citi Secure Message - now read only?
 

I just logged in to use SM to close a old AA card. Surprisingly I can't find a way to send a SM now. All of the old messages are there along with a message

"The Secure Message Center is a convenient way for Citi to send you information about your account. Messages will remain in your inbox for 6 months after the date they are posted. If you have questions or need assistance, please visit Citi’s Contact Us page."

Tried to use the chat function on Contact Us and it seems to be unavailable (probably because it's Sunday?)

Anyone else see this?

I went to do the same thing and found the same as you bigshooter: read only on older accounts. A week ago I tried to send an SM for bonus match on my newest account, but I kept getting a message saying 'this feature is not available for this account'. Now that same newest account sends me to the read only inbox as you described.

Didn't see the DoC post... I must have beat them to the punch :) Glad it wasn't just me.

Happy I got my 75k match in before they shut it off.... My next mailer is for 50/$3k + 10/$3k so I guess I'll find out how chat feature works then.

My SM feature today showed a list of all titles of sent messages-- across all cards--- and some programming gibberish.

IMPORTANT; Workaround for SM from reader at DOC. You just go through the Services tab to credit card services tab, select credit increase and then choose email customer service on the left hand side. . Voila you can again send SM on anything you want!

But do they do what you ask (extra miles, reduce limit, close account), or have they eliminated most of the SM staff or reduced their powers? Will need data points.

nice trick! thanks

I lowered my CL in 1 SM and cancelled a card in another. I have received the standard automated email reply so far:
"We have forwarded your inquiry to the appropriate department for handling. Within 72 hours, you will receive an email notice that we have replied to your inquiry. At that time, simply log into Account Online to view the response."

I suppose reading Citi's reply follows the same process. Will report back once they have replied.

Peter, I sent SM and received an automated email message but no further response. Sent about 12 hours ago. Will update to make sure its not a black hole.

It has been almost 24 hours since I sent a secure message using this workaround. Probably a black hole. Sad.

I chatted with citi to close a card and they refused and said I had to call. HOWEVER, they replied with the following:

I hope SO MUCH you are right, and this is just a s*iti IT glitch. They can't do this to us, can they?!