Dec 13, 2018, 5:01 pm
Last edit by: muji
Secure messaging is no longer available via:
Services
Services
- Credit Card Services /
- Request a Credit Limit Increase /
- Request Your Card Agreement (at left)
- Request a Credit Limit Increase /
- login to your account via private browsing (seems to prevent a few issues)
- click this link https://online.citi.com/US/NCAO/card...argetAOApp=cli
- then click this link https://accountonline.citi.com/cards...ssageCenter.do
Citi Secure Message - now read only?
Dec 14, 2018, 6:34 am
#46
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Dec 14, 2018, 8:34 am
#47
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 1,342
Well, I just tried to cancel a card via online chat but was told I needed to call in. Should I just try again later and hope for a different agent? I could have sworn that I used chat once and it saw that I wanted to cancel and did it automatically with no human interaction at all.
Dec 14, 2018, 8:52 am
#48
Join Date: Jan 2014
Posts: 1,269
Feels more like the autobahn getting a speed limit. Instead of being able to drive 200+ miles per hour, we're being throttled to about 80. You can still go a long way in a hurry at speeds like that.
Dec 16, 2018, 3:47 pm
#49
Join Date: May 2011
Posts: 889
Well, I just tried to cancel a card via online chat but was told I needed to call in. Should I just try again later and hope for a different agent? I could have sworn that I used chat once and it saw that I wanted to cancel and did it automatically with no human interaction at all.
Same here had to call in to close, pain in the butt, "this is a brand new account why are you closing it". I think they want to cut down on churning by forcing human interaction with an attempt at a hard sell. Lots of millenials won't like this one bit ..
Dec 18, 2018, 9:11 pm
#52
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 1,342
What reason did you give them after they asked why you are closing a "brand new account"?
Dec 18, 2018, 9:21 pm
#53
Join Date: May 2011
Posts: 889
I don't owe them an answer. If they keep asking keep saying "can you please just close the account? " They're just reading a script anyway.
Fellow got annoyed and read the disclosures in a rather unpleasant tone, but whatever.
Dec 18, 2018, 9:34 pm
#54
Join Date: May 2011
Posts: 889
shortcut to SM
Rather than playing hide and seek with Citi, just log in, then paste the following link into your browser et voila
https://accountonline.citi.com/cards/svc/SecureMessageCenterNext.do?
Edit: just realized that this only works if you've already been to the SM center in that session. Huh.
https://accountonline.citi.com/cards/svc/SecureMessageCenterNext.do?
Edit: just realized that this only works if you've already been to the SM center in that session. Huh.
Last edited by wyogold; Dec 18, 2018 at 9:52 pm
Dec 19, 2018, 1:36 pm
#57
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 1,342
Interestingly, I closed SO's AA card this morning and was able to do it via online chat..unlike me.
Dec 19, 2018, 4:17 pm
#58
Join Date: May 2011
Posts: 889
Finally bit the bullet and decided to call. Spoke to "Amber" in Arizona and she was real nice about it. Didn't ask for a reason. Offered to transfer the credit line to another card but then found out the Citi Premier was too new so she couldn't.
Interestingly, I closed SO's AA card this morning and was able to do it via online chat..unlike me.
Interestingly, I closed SO's AA card this morning and was able to do it via online chat..unlike me.
Dec 19, 2018, 4:52 pm
#59
Join Date: Aug 2015
Posts: 557
Dec 19, 2018, 7:48 pm
#60
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 1,342