Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jul 5, 2016, 10:35 pm
#1381
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
Nope.
Jul 6, 2016, 8:45 am
#1382
Join Date: Feb 2016
Posts: 10
Has anyone else had the credit post as a lower amount than the confirmation email stated? My confirmation email from 4/17 says credit amount is 310.50, I checked out on 5/22, and a credit to the amount of 273 posted today, 7/6. My statement closes on the 4th.
Jul 6, 2016, 11:33 am
#1383
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
Jul 6, 2016, 1:28 pm
#1384
Join Date: Feb 2016
Posts: 10
Nights 1-3 AUD 288
Night 4 AUD 378
It looks almost like they've used the current fx rate and not the one at the time of the confirmation email from the concierge as it should.
Wording from the confirmation email that I'm sure all of us have seen: "Exchange rate is based on today’s rate of exchange." and "The Complimentary Prestige Credit will appear in US Dollars. The US Dollar rate of exchange is calculated at the time of booking."
Night 4 AUD 378
It looks almost like they've used the current fx rate and not the one at the time of the confirmation email from the concierge as it should.
Wording from the confirmation email that I'm sure all of us have seen: "Exchange rate is based on today’s rate of exchange." and "The Complimentary Prestige Credit will appear in US Dollars. The US Dollar rate of exchange is calculated at the time of booking."
Jul 6, 2016, 2:10 pm
#1385
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Nights 1-3 AUD 288
Night 4 AUD 378
It looks almost like they've used the current fx rate and not the one at the time of the confirmation email from the concierge as it should.
Wording from the confirmation email that I'm sure all of us have seen: "Exchange rate is based on today’s rate of exchange." and "The Complimentary Prestige Credit will appear in US Dollars. The US Dollar rate of exchange is calculated at the time of booking."
Night 4 AUD 378
It looks almost like they've used the current fx rate and not the one at the time of the confirmation email from the concierge as it should.
Wording from the confirmation email that I'm sure all of us have seen: "Exchange rate is based on today’s rate of exchange." and "The Complimentary Prestige Credit will appear in US Dollars. The US Dollar rate of exchange is calculated at the time of booking."
Jul 6, 2016, 2:43 pm
#1386
Join Date: Aug 2015
Posts: 12
Last edited by baconjam; Jul 6, 2016 at 2:52 pm
Jul 6, 2016, 2:45 pm
#1387
Join Date: Dec 2013
Programs: Cards: JPMR, United Quest, Chase Ink Bus Cash, Chase Freedom U, Citi Costco, AmEx Blue
Posts: 391
Where's the fine print that says standalone structures don't apply? I'd like to see such language. Not sure how a garden/beach view suite would differ from my Polynesian Village Disney Theme Park View (virtually on the beach) room.
Jul 6, 2016, 2:51 pm
#1388
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,044
Tried booking an OWB 4 times today at Pearl Beach Resort in Bora Bora, and Sofitel Marara. Each concierge stated that "stand alone structures" do not qualify for 4th night free. Pretty disappointed, even the garden view suites or beach front rooms at these properties did not qualify. Any success stories in the pacific islands with using 4th night free for Bungalows this year? Might have missed them in the 90 page thread...
Jul 6, 2016, 3:13 pm
#1390
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Tried booking an OWB 4 times today at Pearl Beach Resort in Bora Bora, and Sofitel Marara. Each concierge stated that "stand alone structures" do not qualify for 4th night free. Pretty disappointed, even the garden view suites or beach front rooms at these properties did not qualify. Any success stories in the pacific islands with using 4th night free for Bungalows this year? Might have missed them in the 90 page thread...
I used it at a property that had 5 different homes spread out over 4000 acres. They were definitely 'stand alone'
Jul 6, 2016, 3:24 pm
#1391
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
Jul 6, 2016, 3:38 pm
#1392
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
I would argue that the terms and conditions apply, not a pdf of a faq...
The sentence structure in that seems flawed:
a. Yes, exclusions apply. Eligible hotels do not include rooms in yachts, riverboats, cruises, campgrounds, castles, safaris, villas, apartment rentals and are not eligible for the complimentary 4th night benefit.
rooms in yachts
rooms in riverboats
rooms in cruises
rooms in...
etc
Or is the reader supposed to assume the 'rooms is" applies to the first 3 categories? or 2? or what?
Again, is this PDF part of the terms and conditions?
Jul 6, 2016, 3:57 pm
#1394
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,044
I don't know who found that PDF, but I'd certainly argue that their terms are here:
https://online.citi.com/US/JRS/porta...CTermsBenefits
and those terms don't reference other terms or limitations. They also don't restrict the room type as in the past several posts.
They also mention CWT as the provider.
But, to me, that page is the relevant page, and unless and until Citi changes is, those are the terms.
ETA: There actually is a line about the hotel benefit that says "Additional terms, conditions and exclusions apply."
https://online.citi.com/US/JRS/porta...CTermsBenefits
and those terms don't reference other terms or limitations. They also don't restrict the room type as in the past several posts.
They also mention CWT as the provider.
But, to me, that page is the relevant page, and unless and until Citi changes is, those are the terms.
ETA: There actually is a line about the hotel benefit that says "Additional terms, conditions and exclusions apply."
Jul 6, 2016, 4:16 pm
#1395
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
I don't know who found that PDF, but I'd certainly argue that their terms are here:
https://online.citi.com/US/JRS/porta...CTermsBenefits
and those terms don't reference other terms or limitations. They also don't restrict the room type as in the past several posts.
They also mention CWT as the provider.
But, to me, that page is the relevant page, and unless and until Citi changes is, those are the terms.
ETA: There actually is a line about the hotel benefit that says "Additional terms, conditions and exclusions apply."
https://online.citi.com/US/JRS/porta...CTermsBenefits
and those terms don't reference other terms or limitations. They also don't restrict the room type as in the past several posts.
They also mention CWT as the provider.
But, to me, that page is the relevant page, and unless and until Citi changes is, those are the terms.
ETA: There actually is a line about the hotel benefit that says "Additional terms, conditions and exclusions apply."