Mar 6, 2017, 8:27 am
CITI Price Rewind
Oct 26, 2017, 9:39 am
#121
Join Date: Sep 2017
Posts: 68
I'm new to Citi cards and now have one with Price Rewind. It appears that Black Friday is eligible, but it must be in a published ad (as opposed to a website product page)? Also, can I charge any percentage of the total amount to the Citi card and still qualify?
Oct 26, 2017, 11:14 am
#122
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
So AFAIK if you want to use Citi Price Rewind, you have to pay for the item as one payment.
Oct 26, 2017, 1:31 pm
#123
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,961
Do I have to use my Citi card to be eligible to use Citi Price Rewind?
Yes, you must pay for the item at least in part with your Citi card. We will only pay the lesser of the actual amount paid for with your Citi card or the maximum coverage per item. For a full description of the program including "WHAT'S COVERED" and "WHAT'S NOT COVERED", please see Guide to Citi Price Rewind Benefit.
Yes, you must pay for the item at least in part with your Citi card. We will only pay the lesser of the actual amount paid for with your Citi card or the maximum coverage per item. For a full description of the program including "WHAT'S COVERED" and "WHAT'S NOT COVERED", please see Guide to Citi Price Rewind Benefit.
Oct 26, 2017, 5:01 pm
#124
Join Date: Oct 2014
Posts: 136
I've been successful with sending in a browser page printout with the sale price, camelcamelcamel.com price histories, and black friday sales tracker posts. I usually send in a couple of sources when I have any concern about it appearing legit. Zero issues and I've been doing it for 3 years now.
Oct 27, 2017, 9:16 am
#125
Join Date: Sep 2017
Posts: 68
$100 item, pay $80 with store gift card and $20 on Citi card. The item price drops $10 to $90 total, so I would be eligible for the difference since I charged $20 on the Citi card. However, if the item price drops $30 to $70, I either would not be eligible for any price difference OR only up to $20 since that's what I spend on my Citi card. Am I understanding this correctly?
Oct 27, 2017, 9:21 am
#126
Join Date: Mar 2011
Posts: 203
Oh, thanks for this. So, if I'm interpreting it correctly through this example:
$100 item, pay $80 with store gift card and $20 on Citi card. The item price drops $10 to $90 total, so I would be eligible for the difference since I charged $20 on the Citi card. However, if the item price drops $30 to $70, I either would not be eligible for any price difference OR only up to $20 since that's what I spend on my Citi card. Am I understanding this correctly?
$100 item, pay $80 with store gift card and $20 on Citi card. The item price drops $10 to $90 total, so I would be eligible for the difference since I charged $20 on the Citi card. However, if the item price drops $30 to $70, I either would not be eligible for any price difference OR only up to $20 since that's what I spend on my Citi card. Am I understanding this correctly?
Nov 6, 2017, 7:51 am
#127
Join Date: Nov 2017
Posts: 8
I have had good luck with Citi price rewind, but it seems ive run into a snag.
I bought a doll at a walmart store for $10. I found it at another walmart store for $5. The price shows up on walmarts website. So I took a screenshot that shows the doll for $5 at this store and submitted the claim. They denied it. When I called and asked the reason, all i was told was, "they called the walmart store and were told it was an invalid price".
I explained to the claims person that the URL is still valid, and if he manually types in the URL in the screenshot it comes up for $5. But he didnt care and simply just repeated over and over that the price is invalid.
Has anyone run into this before? I looked at Citi's terms and conditions and all it says is you need to provide a lower price. It doesnt say it has to be "valid" or anything. Has anyone run into this before and still got their claim approved?
Thanks
I bought a doll at a walmart store for $10. I found it at another walmart store for $5. The price shows up on walmarts website. So I took a screenshot that shows the doll for $5 at this store and submitted the claim. They denied it. When I called and asked the reason, all i was told was, "they called the walmart store and were told it was an invalid price".
I explained to the claims person that the URL is still valid, and if he manually types in the URL in the screenshot it comes up for $5. But he didnt care and simply just repeated over and over that the price is invalid.
Has anyone run into this before? I looked at Citi's terms and conditions and all it says is you need to provide a lower price. It doesnt say it has to be "valid" or anything. Has anyone run into this before and still got their claim approved?
Thanks
Nov 6, 2017, 12:50 pm
#128
Join Date: Nov 2017
Posts: 8
update:
20 of my price rewind claims were denied. I've never had one denied before. it seems they dont want me submitting any.
One example:
I bought 5 identical items on the same receipt. All had the same lower price. The first 4 claims were approved, but the 5th was denied, even though it is identical to the first 4 claims, and there was only 40 mins difference between the last approved claim and the denied claim.
I called citi and talked to management, and he wouldnt budge. He just said he talked to someone at the lower priced store and was told the price was "invalid". I explained to him ive had 6 other identical claims approved, but he wouldnt budge.
Has anyone seen this before were 1 claim is approved, but an identical claim submitted 40 mins later is denied? It seems like theyre just denying all my claims to get rid of me.
20 of my price rewind claims were denied. I've never had one denied before. it seems they dont want me submitting any.
One example:
I bought 5 identical items on the same receipt. All had the same lower price. The first 4 claims were approved, but the 5th was denied, even though it is identical to the first 4 claims, and there was only 40 mins difference between the last approved claim and the denied claim.
I called citi and talked to management, and he wouldnt budge. He just said he talked to someone at the lower priced store and was told the price was "invalid". I explained to him ive had 6 other identical claims approved, but he wouldnt budge.
Has anyone seen this before were 1 claim is approved, but an identical claim submitted 40 mins later is denied? It seems like theyre just denying all my claims to get rid of me.
Nov 6, 2017, 3:10 pm
#129
Join Date: May 2013
Posts: 378
update:
20 of my price rewind claims were denied. I've never had one denied before. it seems they dont want me submitting any.
One example:
I bought 5 identical items on the same receipt. All had the same lower price. The first 4 claims were approved, but the 5th was denied, even though it is identical to the first 4 claims, and there was only 40 mins difference between the last approved claim and the denied claim.
I called citi and talked to management, and he wouldnt budge. He just said he talked to someone at the lower priced store and was told the price was "invalid". I explained to him ive had 6 other identical claims approved, but he wouldnt budge.
Has anyone seen this before were 1 claim is approved, but an identical claim submitted 40 mins later is denied? It seems like theyre just denying all my claims to get rid of me.
20 of my price rewind claims were denied. I've never had one denied before. it seems they dont want me submitting any.
One example:
I bought 5 identical items on the same receipt. All had the same lower price. The first 4 claims were approved, but the 5th was denied, even though it is identical to the first 4 claims, and there was only 40 mins difference between the last approved claim and the denied claim.
I called citi and talked to management, and he wouldnt budge. He just said he talked to someone at the lower priced store and was told the price was "invalid". I explained to him ive had 6 other identical claims approved, but he wouldnt budge.
Has anyone seen this before were 1 claim is approved, but an identical claim submitted 40 mins later is denied? It seems like theyre just denying all my claims to get rid of me.
This may also justify denying the same price rewind for the 5th item, but not the first 4.
Nov 7, 2017, 11:41 am
#130
Join Date: Jun 2013
Location: IAH
Posts: 98
Searched this thread couldn't find any data point on submitting a claim after a claim has been approved but the price continues to drop with-in the 60 days. Anybody with a data point?
Nov 7, 2017, 5:28 pm
#131
Join Date: Feb 2012
Programs: AA Gold, HIltonHonors Diamond, KrisFlyer Silver, BW Diamond
Posts: 109
I've done these rewinds and they don't "approve" a claim and pay it UNTIL the 60 days have passed. I once found a lower price before the end and submitted it and they said to wait until the 60 days have passed in case there is a lower price. (In my case, they actually found a lower price on their own search than I did.)
Nov 7, 2017, 8:05 pm
#132
Join Date: Jun 2014
Posts: 54
I purchased a game for $60 and made a price rewind claim for the game because it was $57 on Amazon and received a $3 statement credit. Five days later, I made a price rewind claim again for the same game on Amazon and received another statement credit for a little more than $3.
Nov 8, 2017, 9:13 pm
#133
Join Date: Jul 2014
Posts: 483
I purchased a game for $60 and made a price rewind claim for the game because it was $57 on Amazon and received a $3 statement credit. Five days later, I made a price rewind claim again for the same game on Amazon and received another statement credit for a little more than $3.
Nov 9, 2017, 4:53 am
#134
Join Date: Jun 2014
Posts: 54
I believe it took about 4 days to a week for each claim. Previously, before they switched to allowing online claims on the website it would take 2 weeks or never since they never notified if they denied my price rewind...
Nov 9, 2017, 10:05 am
#135
Join Date: Sep 2012
Location: SFO
Programs: AA EXP, AS MVPG, HH Dia, PC Plt, Hyatt Plt, SPG Gld, Marriott Sil, Carlson Sil, Red Lion Plt
Posts: 74
If the item I purchase comes from a store that offers loyalty points and the store I'm price matching to does not, does that affect the rewind?
What if both stores offer loyalty points?
What if both stores offer loyalty points?