Mar 6, 2017, 8:27 am
CITI Price Rewind
Feb 27, 2017, 1:16 pm
#61
Join Date: Jul 2000
Posts: 3,751
It's worth trying, but they may claim it is excluded under this exclusion:
■■ The lower-priced item is offered at no cost, or the lower price
includes a bonus, free offer, special financing or a rebate.
■■ The lower-priced item is offered at no cost, or the lower price
includes a bonus, free offer, special financing or a rebate.
Mar 6, 2017, 9:45 am
#63
Join Date: Sep 2016
Posts: 129
Mar 18, 2017, 12:09 am
#64
Join Date: Apr 2014
Programs: United MileagePlus Silver, AAdvantage, Chase Ultimate Rewards, IHG Rewards Platinum
Posts: 52
Are international purchases accepted?
Does anyone know if purchases made outside the USA count for price rewind? Also how about the non-refund benefit as well, does it cover international purchases?
Mar 18, 2017, 2:09 am
#65
Join Date: Sep 2016
Posts: 129
Apr 13, 2017, 6:07 am
#66
Join Date: Apr 2014
Location: USA
Posts: 238
So I made a Price Remind claim on March 27th by submitting completed claim form, receipt, lower priced item on website and also in my cart. Got an email saying:
So flash forward to yesterday, I called in as it was over 14 days and was told that I did not make a claim and I didn't provide all the information. I told the CSR that I did file a claim and had an email saying they had received it. He told me that I had made an inquiry, the looked in further and told me whoever got my email accidentally clicked inquiry rather than claim.
He then made a claim and I got an email with a claim ID and told me I had to now wait 14 business days. He said now since I had submitted all the documentation (which is the pdf he took from the wrongly created inquiry) that he thinks the adjustor will hopefully do it before 14 business days.
Wow, this is worse than Discover where you have to call in to make a claim then submit things online. At least with them there is an online tracking system. With discover I've had a turnaround of 4-5 days on average.
Thank you for your recent submission and/or inquiry. We appreciate the opportunity to service your request provided through your Citibank N.A. issued card.
You can expect to hear back from us within 14 days after we receive all requested information.
You can expect to hear back from us within 14 days after we receive all requested information.
He then made a claim and I got an email with a claim ID and told me I had to now wait 14 business days. He said now since I had submitted all the documentation (which is the pdf he took from the wrongly created inquiry) that he thinks the adjustor will hopefully do it before 14 business days.
Wow, this is worse than Discover where you have to call in to make a claim then submit things online. At least with them there is an online tracking system. With discover I've had a turnaround of 4-5 days on average.
Apr 13, 2017, 4:55 pm
#67
Join Date: Apr 2000
Location: HNL,HI,USA
Posts: 256
At least you didn't get an email with the following:
In order to substantiate your benefit request, please provide the following information for review.
Billing Statement
Itemized Store Receipt
Proof of Lower Price Found
This was for a request that was made via the website, with store receipt uploaded, and where their automated process found the lower price! You would think they would also have access to the billing statement.
Very strange process.
In order to substantiate your benefit request, please provide the following information for review.
Billing Statement
Itemized Store Receipt
Proof of Lower Price Found
This was for a request that was made via the website, with store receipt uploaded, and where their automated process found the lower price! You would think they would also have access to the billing statement.
Very strange process.
May 27, 2017, 4:06 pm
#68
Join Date: Mar 2006
Location: SAN
Programs: DL MM, Marriott LT Titanium, AA EXP, Avis Chairmans
Posts: 1,399
How does price rewind taking into account tax vs. no tax vendors? Example, vendor A has item for $1900 with no tax. Vendor B has same item for $1800 with tax. Would I get a refund of $100 in this case?
May 27, 2017, 5:12 pm
#69
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,967
The price comparison must be based only on sale price, not including taxes, shipping and handling, delivery costs, warranties or any other charges
Jun 14, 2017, 10:33 am
#71
Join Date: Sep 2015
Location: SFO
Posts: 3,888
Jun 14, 2017, 10:46 am
#72
Join Date: Jul 2000
Posts: 3,751
That is not correct - you have only a partial quote. The full quote from the rules is as follows:
The lower priced item is a going-out-of-business sale item or
from an internet auction site.
The question from jamesinclair involved a hypothetical situation where the higher priced item was on ebay - not the lower priced item.
The lower priced item is a going-out-of-business sale item or
from an internet auction site.
The question from jamesinclair involved a hypothetical situation where the higher priced item was on ebay - not the lower priced item.
Jun 14, 2017, 11:11 am
#73
Join Date: Sep 2015
Location: SFO
Posts: 3,888
That is not correct - you have only a partial quote. The full quote from the rules is as follows:
The lower priced item is a going-out-of-business sale item or
from an internet auction site.
The question from jamesinclair involved a hypothetical situation where the higher priced item was on ebay - not the lower priced item.
The lower priced item is a going-out-of-business sale item or
from an internet auction site.
The question from jamesinclair involved a hypothetical situation where the higher priced item was on ebay - not the lower priced item.
Jun 14, 2017, 11:55 am
#74
Join Date: May 2015
Posts: 674
That is not correct - you have only a partial quote. The full quote from the rules is as follows:
The lower priced item is a going-out-of-business sale item or
from an internet auction site.
The question from jamesinclair involved a hypothetical situation where the higher priced item was on ebay - not the lower priced item.
The lower priced item is a going-out-of-business sale item or
from an internet auction site.
The question from jamesinclair involved a hypothetical situation where the higher priced item was on ebay - not the lower priced item.
They won't match if the lower price is on ebay, but I want to know if anyone has had success when the original purchase was on ebay and it was the "buy it now" option rather than an auction.