Unable to redeem points

Old Jan 24, 18, 3:22 am
  #1  
Original Poster
 
Join Date: Feb 2012
Location: TKU / NUE / FRA
Programs: some
Posts: 76
Unable to redeem points

Hello,

as the choice customer service has been rather unresponsive so far (besides the auto-reply "Thanks for getting in touch) maybe one of you can point me in the proper direction:
When trying to redeem points for gift cards, etc. I cannot seem to get to the point where I could actually pick the gift card on Choice's website but always get "Sorry, something went wrong, please go back an try again".

Any hints (except using the points for stays) would be apprciated.

Regards
Scheitan is offline  
Old Feb 15, 18, 5:28 am
  #2  
Original Poster
 
Join Date: Feb 2012
Location: TKU / NUE / FRA
Programs: some
Posts: 76
Hmm..sadly, no reply from Choice yet. Seems they are not too keen to let me use the points...
Scheitan is offline  
Old Feb 26, 18, 9:36 am
  #3  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 187
Sorry for your Frustration!

Originally Posted by Scheitan View Post
Hello,

as the choice customer service has been rather unresponsive so far (besides the auto-reply "Thanks for getting in touch) maybe one of you can point me in the proper direction:
When trying to redeem points for gift cards, etc. I cannot seem to get to the point where I could actually pick the gift card on Choice's website but always get "Sorry, something went wrong, please go back an try again".

Any hints (except using the points for stays) would be apprciated.

Regards
My apologies for your frustration! Can you please private message me with your member number and phone number so we can look into resolving this issue for you?
ChoiceHotels is offline  
Old Mar 9, 18, 1:44 am
  #4  
Original Poster
 
Join Date: Feb 2012
Location: TKU / NUE / FRA
Programs: some
Posts: 76
Hi and thank you for the reply.
In the meantime, I did manage to call someone from your customer service and was told that - due to me being based in Germany - there was no other way to spend points then booking reward nights.
Should this not be the case (I would be open to redeem for example for amazon.com vouchers if .de is not available) please let me know.

Regards
Scheitan is offline  

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