Internet Site Problem
#1
Original Poster
Join Date: Jul 2007
Posts: 91
Internet Site Problem
I was trying to book a hotel for next March and was looking at a couple different properties in the area (North Carolina).
What I didn't realize at the time (3:48 PM) is that the Choice site seems to default back to the current date when a different hotel is checked for a booking.
This becomes a problem if one makes a booking without realizing the date has been changed until it is 4:05 PM and it is too late to cancel.
I've already contacted Customer Service and they had no success getting the hotel to change the date on the booking so now I am at the mercy of a System Investigation to get my money refunded.
Yeah, it's my mistake (with a lot of help from Choice), so I may end up eating a useless night. Just consider this a warning about an annoying feature of the Choice Hotels on-line booking system.
What I didn't realize at the time (3:48 PM) is that the Choice site seems to default back to the current date when a different hotel is checked for a booking.
This becomes a problem if one makes a booking without realizing the date has been changed until it is 4:05 PM and it is too late to cancel.
I've already contacted Customer Service and they had no success getting the hotel to change the date on the booking so now I am at the mercy of a System Investigation to get my money refunded.
Yeah, it's my mistake (with a lot of help from Choice), so I may end up eating a useless night. Just consider this a warning about an annoying feature of the Choice Hotels on-line booking system.
#3
Company Representative, Choice Hotels
Join Date: Apr 2015
Posts: 451
Private Message
Sorry about this frustrating experience. Can you please private message me with your member number and phone number so that I can ask our Customer Service team to revisit this for you?
#5
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
Glad it worked out well for you - ChoiceHotels has been very helpful on a few occasions for me here as well. Kudos to the person(s) on that account!