Internet Site Problem

Old Sep 23, 17, 3:29 pm
  #1  
Original Poster
 
Join Date: Jul 2007
Posts: 89
Angry Internet Site Problem

I was trying to book a hotel for next March and was looking at a couple different properties in the area (North Carolina).

What I didn't realize at the time (3:48 PM) is that the Choice site seems to default back to the current date when a different hotel is checked for a booking.

This becomes a problem if one makes a booking without realizing the date has been changed until it is 4:05 PM and it is too late to cancel.

I've already contacted Customer Service and they had no success getting the hotel to change the date on the booking so now I am at the mercy of a System Investigation to get my money refunded.

Yeah, it's my mistake (with a lot of help from Choice), so I may end up eating a useless night. Just consider this a warning about an annoying feature of the Choice Hotels on-line booking system.
ArtM is offline  
Old Oct 3, 17, 3:56 pm
  #2  
Original Poster
 
Join Date: Jul 2007
Posts: 89
As I anticipated, I got a boiler plate rejection of my request without any indication that anyone addressed the question I raised about the booking system.
ArtM is offline  
Old Oct 4, 17, 3:32 pm
  #3  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 187
Private Message

Originally Posted by ArtM View Post
As I anticipated, I got a boiler plate rejection of my request without any indication that anyone addressed the question I raised about the booking system.
Sorry about this frustrating experience. Can you please private message me with your member number and phone number so that I can ask our Customer Service team to revisit this for you?
ChoiceHotels is offline  
Old Oct 22, 17, 7:14 pm
  #4  
Original Poster
 
Join Date: Jul 2007
Posts: 89
Red face Thanks, ChoiceHotels!

With a lot of help from ChoiceHotels, my problem was reviewed again. Best of all a refund was posted to my credit card yesterday.

Thanks again.

Art
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Old Oct 23, 17, 8:32 am
  #5  
 
Join Date: Jan 2012
Location: MSP - DL Hub Hell
Programs: Marriott LTPP, UA Silver (via Marriott), WN CP, Choice Platinum
Posts: 641
Originally Posted by ArtM View Post
With a lot of help from ChoiceHotels, my problem was reviewed again. Best of all a refund was posted to my credit card yesterday.

Thanks again.

Art
Glad it worked out well for you - ChoiceHotels has been very helpful on a few occasions for me here as well. Kudos to the person(s) on that account!
Carpboy823 is offline  

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