Points plus cash - technical problem

Old Jun 9, 17, 9:22 am
  #16  
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Originally Posted by GUWonder View Post
It seems that the functionality of using CP points for points+cash was deliberately pulled
Bingo. "Technical" could mean, for example, a legal technicality.
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Old Jun 9, 17, 10:02 am
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Originally Posted by nsx View Post
Bingo. "Technical" could mean, for example, a legal technicality.
Let's just say that if I were the owner/operator of points.com and had a legally-memorialized, exclusive relationship of sorts with Choice over managing the sales of Choice points and were to notice that the way people are buying Choice points has dropped off because Choice has started to do a run-around to more cheaply sell points via the points+cash method, then what would I do. I may throw my legal weight around to try to get the slice of the pie that I had wanted and thought I would be getting before P+C was as much in the picture with this program.

While some might wonder why this would hit Choice and perhaps not some other programs, keep in mind that the legal sophistication and negotiating position strength is not equal amongst all loyalty programs and that points.com isn't used by all the players under the exact same contract terms.
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Old Jun 9, 17, 12:23 pm
  #18  
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Originally Posted by nsx View Post
Bingo. "Technical" could mean, for example, a legal technicality.
In the legal area, I could see for example that they discovered that they were incorrectly handling this "hidden" points purchase in their accounting, and that they have to fix the accounting issues before they can resume "selling" points in this way.

Or it could be that it was an imprecise explanation. Ie, it could be a technical problem with the "back engine" which drives both the website and whatever technique phone agents used to book cash + points reservations for you, despite claims above that it was a technical problem with the website itself.

Keep in mind that AFAIK there's only one other hotel program which does cash + points the same way (as a "hidden" way of buying points), and they developed that system a decade or two ago. So Choice may not have had much to go by when they implemented it, and may not have done it all correctly, but only discovered that recently.
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Old Jun 9, 17, 1:31 pm
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Originally Posted by sdsearch View Post
In the legal area, I could see for example that they discovered that they were incorrectly handling this "hidden" points purchase in their accounting, and that they have to fix the accounting issues before they can resume "selling" points in this way.
I'm pretty sure that isn't it.
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Old Jun 15, 17, 3:25 am
  #20  
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Originally Posted by GUWonder View Post
I'm pretty sure that isn't it.
Anyone starting to suspect that there may be other award changes to come into play in conjunction with the points+cash being halted?
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Old Jun 18, 17, 10:09 pm
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Ugh, I was hoping to use this to top my account to book some rooms near Rocky Mountain NP next week. If anyone has Choice points to spare, please PM me.
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Old Jun 21, 17, 11:07 am
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Still looks like points + cash is out of commission.

Did a search this morning.
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Old Jul 2, 17, 11:39 am
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Originally Posted by road2elysium View Post
Still looks like points + cash is out of commission.

Did a search this morning.
Update: I still see points + cash availability as down.
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Old Jul 25, 17, 10:32 am
  #24  
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It's still history, as in I used to see it earlier this year but not since May.
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Old Jul 25, 17, 10:55 am
  #25  
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Old Aug 30, 17, 3:24 pm
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Originally Posted by Donna49 View Post
Tried to book different hotels on different days, using points and cash, but the option never became available on the website, as it has in the past.

Just called, and the agent says there is a known technical issue with points and cash, and they are working on it. But for now, that rate is not available.
Okay, time for me to vent a little bit. Why Choice thinks there's no need to communicate the current status of their Points + Cash program to their members is beyond me. It's been gone for over 3 months now with no proactive explanation.

Anyway, a few more recent things are "bugging" me too -- all of these are points related:
1) I can no longer see the points price requirement for a particular hotel when I pull up a hotel overview. This used to be there, I think for all properties, with the "new" website. I'm not sure if this is another website defect or what else it could be.
2) Issue #1 caused me to buy 2k points to top off my account for an upcoming redemption, only to realize now that I actually needed 4k points (originally my stay date was slightly outside of my booking window, so I was basing the points price on an earlier date but the same day of the week -- OR possibly they just snuck in a devaluation on this property, which I guess wouldn't surprise me either). Choice currently has a 40% bonus points buy promo going on, had I known this earlier I might've purchased more points since there is a 5k minimum to get the 40% bonus.
3) When my daughter (non-Elite) was purchasing points the other day to top off her account for an upcoming redemption, for some reason the rate was $13.40 instead of $11.00 per 1,000. For me (Platinum Elite), it was still $11 per 1,000 and I'm quite certain this was the price for me before I became an Elite member. Now with the 40% bonus promo going on, somehow it's back to $11 per 1,000 for non-Elites (even before hitting the 40% bonus at the 5k points level). We were both a bit puzzled by this, thankfully she held off the other day and didn't purchase at that time and saved a few bucks. I'm not sure if this is another website defect or what else it could be.

Anyone else notice issue #1 or #3 above? Just curious. Thanks in advance.
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Old Aug 31, 17, 1:23 pm
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Originally Posted by Dadofsix View Post
1) I can no longer see the points price requirement for a particular hotel when I pull up a hotel overview. This used to be there, I think for all properties, with the "new" website. I'm not sure if this is another website defect or what else it could be.
I saw this chart as recently as two months ago, and then I didn't check again until just now, and indeed it's gone at hotels which definitely showed it before.

But not long before it vanished, I noticed a hotel that was charging a (slightly) different number of points for the current season than the chart showed (something like 8k vs 10k or 10k vs 12k). So maybe they got complaints about that kind of stuff and removed it for that reason?
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Old Sep 8, 17, 6:21 am
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1. Points Plus Cash are no longer mentioned in Choice Terms & Conditions.

2. There was a rate increase in the reward price for a majority of hotels I have been following over the past month. The rate increase happened some time between August 24 and Sept 4.

3. https://www.choicehotels.ca/ Choice Hotels Canada website shows seasonal reward rates when you check the home page of any specific hotel. Changes to reward rates on this site in the past two weeks confirmed a major shift upward for reward rate changes.

10 of 16 hotels I have been following for past month for my travels increased reward rates. None decreased.

I booked several hotel reward night reservations on August 20 for hotels that are now 50% more points for the same dates.
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Old Sep 8, 17, 4:06 pm
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Originally Posted by satori View Post
3. https://www.choicehotels.ca/ Choice Hotels Canada website shows seasonal reward rates when you check the home page of any specific hotel. Changes to reward rates on this site in the past two weeks confirmed a major shift upward for reward rate changes.

10 of 16 hotels I have been following for past month for my travels increased reward rates. None decreased.

I booked several hotel reward night reservations on August 20 for hotels that are now 50% more points for the same dates.
Thanks for sharing. Nice find (albeit not good news for most of us).
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Old Sep 8, 17, 5:00 pm
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Originally Posted by Dadofsix View Post
3) When my daughter (non-Elite) was purchasing points the other day to top off her account for an upcoming redemption, for some reason the rate was $13.40 instead of $11.00 per 1,000. For me (Platinum Elite), it was still $11 per 1,000 and I'm quite certain this was the price for me before I became an Elite member. Now with the 40% bonus promo going on, somehow it's back to $11 per 1,000 for non-Elites (even before hitting the 40% bonus at the 5k points level). We were both a bit puzzled by this, thankfully she held off the other day and didn't purchase at that time and saved a few bucks. I'm not sure if this is another website defect or what else it could be.
I was probably mistaken earlier, I think it was $14.30 (not $13.40) for 1,000 points - so an even worse rate. Because now that the 40% bonus promo is over, that's what the Buy Points points.com interface is stating now for her as a non-Elite. However, the rate per 1,000 actually decreases quite a bit at the 5k point level (it's actually CHEAPER for her to buy 5,000 points than to buy 4,000 points right now) - probably yet another system glitch. If she were to buy 40k-50k points, it's quoting a rate of just under $10 per 1,000 so not exactly much to write home about....especially with the apparent unannounced devaluation recently.
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