Hosed by Agoda
Mar 16, 2014 | 5:48 pm
#1
Original Poster
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 46,412
Hosed by Agoda
Hi, all.
I want to start off by saying that Agoda is NOT a bad company (i.e. they try their best to correct mistakes).
Having gotten this disclaimer out of the way, let me cut to the chase:
1) I prepaid for the best possible room at a hotel near Hongqiao
2) The drill was supposed to be "show receipt to the hotel people, and get room"
3) Were it not for the fact that I speak Chinese, I would have struck out on #2
4) Agoda's China number was out of service
-as such, the hotel people thought it was a fake company
5) In the end, I resolved the situation by handing over cash
6) I did NOT get the nice room that I had booked
7) I DID receive an extra day
8) Agoda covered all costs
I want to start off by saying that Agoda is NOT a bad company (i.e. they try their best to correct mistakes).
Having gotten this disclaimer out of the way, let me cut to the chase:
1) I prepaid for the best possible room at a hotel near Hongqiao
2) The drill was supposed to be "show receipt to the hotel people, and get room"
3) Were it not for the fact that I speak Chinese, I would have struck out on #2
4) Agoda's China number was out of service
-as such, the hotel people thought it was a fake company
5) In the end, I resolved the situation by handing over cash
6) I did NOT get the nice room that I had booked
7) I DID receive an extra day
8) Agoda covered all costs
Last edited by moondog; Mar 18, 2014 at 8:45 pm
Mar 16, 2014 | 6:43 pm
#2
formerly known as Tad's Broiled Steaks
Join Date: Jun 2004
Posts: 6,424
Lucky number eight. Though, I've had a similar issue (reception thought the website was fake), so I'd just go and see if there's a local language version of the site.
In any event, I've used them about sixty times, and the one time I was hornswoggled (in Incheon, RoK), Agoda refunded the exact amount two days later.
In any event, I've used them about sixty times, and the one time I was hornswoggled (in Incheon, RoK), Agoda refunded the exact amount two days later.
Mar 17, 2014 | 5:35 pm
#3
Join Date: Jul 2003
Location: DFW
Programs: PLAT -- 2.7Million
Posts: 2,063
Sorry to hear about your experience. A feeling of helplessness.
Kudos for Agoda for stepping up, albeit post-facto.
My only problem w/ Agoda was a month ago...I purchased a junior suite. About 2 weeks later I was informed that the room type was not available. Disappointing, but not as bad as what you experienced.
Kudos for Agoda for stepping up, albeit post-facto.
My only problem w/ Agoda was a month ago...I purchased a junior suite. About 2 weeks later I was informed that the room type was not available. Disappointing, but not as bad as what you experienced.
Mar 18, 2014 | 8:33 pm
#5
Join Date: Jan 2014
Location: LAS
Programs: AA EXP, KE GOLD, AMEX PLAT
Posts: 34
The problem with Agoda is that they insist hotels to accept their "agoda voucher". What happens is that when you book with Agoda, you pay Agoda. When you check-in, the hotel is supposed to bill Agoda.
Needless to say, this system doesn't work nicely. I've been refused check-in over 3 times in various cities.
Agoda does have competitive rates, however ;/
Needless to say, this system doesn't work nicely. I've been refused check-in over 3 times in various cities.
Agoda does have competitive rates, however ;/
Mar 18, 2014 | 9:25 pm
#6
formerly known as Tad's Broiled Steaks
Join Date: Jun 2004
Posts: 6,424
The problem with Agoda is that they insist hotels to accept their "agoda voucher". What happens is that when you book with Agoda, you pay Agoda. When you check-in, the hotel is supposed to bill Agoda.
Needless to say, this system doesn't work nicely. I've been refused check-in over 3 times in various cities.
Agoda does have competitive rates, however ;/
Needless to say, this system doesn't work nicely. I've been refused check-in over 3 times in various cities.
Agoda does have competitive rates, however ;/
Then again, that's not Agoda's fault either.